Dear Storm King Parents and Guardians;
I hope this communication finds you and your family safe and well. In these challenging times, I’m sure you may have questions about the student health insurance policy from United Healthcare that many of you purchased as part of your child’s admission package to The Storm King School.

The safety and well-being of your student is of primary importance to all of us. In that spirit, United Healthcare has provided some valuable information about the plan to help answer your questions on what the policy covers now that your child is not physically present on our campus.

Please note this is not intended to be a comprehensive summary of the benefits/exclusions in the plan. For more detailed explanations, please refer to the plan summary and brochure/certificate of coverage for additional details.

As you will see, United Healthcare has taken significant action to ensure that your child is covered anywhere in the world. Testing and treatment of COVID-19 is eligible for reimbursement under the plan. Please note, United Healthcare will not issue any pro-rata credits/refunds for the student insurance policy. This is in keeping with the policy where it states “Refunds of premiums are allowed only upon entry into the armed forces” (Section 2: Effective and Termination Dates in the brochure).


Your student does not need to be at school to be covered. Your student’s coverage is in force and covered expenses are eligible for reimbursement anywhere in the world INCLUDING your student’s home country. 


  • Treatment of the Coronavirus is eligible for reimbursement– There are no exclusions in your plan for pandemics/epidemics.

  • Screening/Testing of Coronavirus is eligible for reimbursement– Even in the absence of symptoms. Here is United Healthcare’s official statement: “United Healthcare has waived all member cost sharing, including copays, coinsurance and deductibles, for COVID-19 diagnostic testing provided at approved locations in accordance with CDC guidelines.” It is important that testing follows the CDC guidelines. See the attachments for additional details.

  • Telemedicine/Virtual Visits – Attached below are documents published by United Healthcare Student Resources that address the Coronavirus. Please note that the sections addressing Virtual Visits and/or “HealthiestYou” Doctors are designed for students over the age of 18. However, if you or a Guardian calls on behalf of the student, that number may prove helpful. If someone does call, they should be prepared to validate their role as legal guardian.

  • Travel/Lodging
  • Your policy is a medical expense policy and does not include reimbursement for travel/lodging costs. 

  • Your policy does include Assistance/Evacuation Benefits. A full description is provided in the brochure. This service needs to be engaged in advance of incurring any expenses. The service is designed to assist the student if they are suffering from an illness/injury and cannot secure appropriate treatment where they are located. If you believe a situation might require this assistance, you/student can reach out to the number located on the back of the ID card. Again, this service must be engaged in advance. It does not and will not “pay claims."


  • If you have not already, please establish a My Account (United Healthcare online system). This will enable you to:
  • Print, view and request an ID card
  • Review claims status/EOB’s (Explanation of Benefits)
  • Submit claims
  • Locate a provider/pharmacy (for students still in the United States)
  • Review/print a copy of the plan summary

  • How do I establish a My Account?
  • This link: provides a video on how to set up a My Account
  • Once completed, contact our broker and they will help you complete the process
  • Email: (preferable)
  • Phone number: call 1-844-232-7370 (during the hours of 7:30 a.m. EST and 4:30 p.m. EST)

  • How do I submit a claim?
  • Through the My Account system once your account is established.
  • Other submission options are noted on the attached claim form
  • How will the claim get paid?
  • While United Healthcare is willing to pay non-US providers, most of those providers will require the student to pay them and then have the student seek reimbursement from United Healthcare.  Importantly, the check will be made payable to the student in US currency (after currency conversion has taken place). A check will be mailed to the address indicated on the claim form.

  • Where can I find general information concerning United Healthcare Student Resources and COIVD-19?
  • This link: provides that information and will be updated consistently as the situation continues to evolve.

For the Submit a Claim Form and additional resources on COVID-19 from United Healthcare, please click on the attachments below:
Submit a Claim Form
Coronavirus FAQ
Coronavirus Tips
If you still have questions that are not addressed here or need further assistance regarding your child’s health insurance coverage, please don’t hesitate to contact me. Most importantly, please make every effort to remain happy and healthy in the coming days.

Cindy Neville, RN, Director of Health Services
To learn more about the COVID-19, please visit the following resources:

Centers for Disease Control (CDC)

World Health Organization (WHO)

In addition, The Storm King School will post updates and relevant information on our COVID-19 dedicated web page: .