This email is to inform you of recent reports received by Office of Temporary and Disability Assistance (OTDA) of clients receiving phone calls from individuals "spoofing" the EBT Customer Service phone number (888-328-6399). Spoofing is when a caller deliberately falsifies the information transmitted to your caller ID to disguise their identity.
The caller ID on these calls may appear to be the EBT Customer Service number, but the call is actually originating from a different source. Please emphasize to clients that legitimate EBT Customer Service representatives will never initiate calls to request account information. Clients should never provide account information in response to unsolicited phone calls, even if the caller ID appears to be from EBT Customer Service.
If they suspect their account may have been compromised, they should immediately lock their EBT card through their EBT Edge account or by calling EBT Customer Service directly at 888-328-6399. As a general reminder, EBT Edge and EBT Customer Service are tools administered by OTDA through FIS, which is a vendor contracted by New York State.
Thank you for your ongoing partnership, and for all that you do every day to help New Yorkers in need.
Sincerely,
Office of Community Outreach
NYC Department of Social Services
NYC Department of Social Services | 4 World Trade Center | New York, NY 10007 US
