If you or your family is trying to reach Ann & Robert H. Lurie Children’s Hospital of Chicago, please be aware of the following:

Lurie Children’s continues to respond to a cybersecurity matter. Our top priority remains providing safe, quality care to our patients and the communities we serve. We acknowledge the inconvenience and concern this system outage causes for our patient families, team members, and community providers. Thank you for your continued patience and support.

We recognize the frustration of not having clarity on when this will be resolved. Our investigation remains on going and we are working around the clock to resolve this matter. Please understand this process takes time and know that we have highly experienced, capable, and empathetic teams of both internal and external experts responding to this matter. We also continue to work in collaboration with law enforcement.

All Lurie Children’s facilities continue to follow protocols for cybersecurity matters, which includes taking network systems offline, such as phone, email and electronic records. We are taking steps to mitigate the disruption and maintain continuity of care.

We will continue to provide updates on our ongoing investigation on luriechildrens.org. For additional assistance, please call our dedicated call center at 1.800.543.7362, M-F 8 a.m.-8p.m.; Sat. 8 a.m.-5 p.m.; Sun. 8 a.m.-12 p.m. During the hours the Call Center is closed, please call the main operator at 312.227.4000. Due to high volumes, if you receive a busy signal, please try calling us back.