Important Updates: New Interface Access & Support

IMPORTANT UPDATES:

New Interface Access & Support

HMIS User Notice

Applies to: [All Users]

Effective Date: 09/21/2026

Effective Monday, September 21, 2026, the new Clarity interface will be enabled for ALL HMIS users and will become the default interface when logging into Clarity. From September 21 through September 30, users will have a transition period during which they can toggle between the new and existing Clarity interfaces. Beginning October 1, 2026, all users will transition fully to the new interface, and the existing interface and toggle will no longer be available.

Helpful Tips

Starting September 21: The new interface will automatically display when you log in to Clarity.
Need to switch back? During the transition period, you can toggle between the new and existing interfaces by clicking the box-and-arrow icon in the upper-right corner of your screen.

See below:

Want to explore the new interface before September 21? Request early access by emailing hmissupport@lahsa.org.

Additional information and resources are available in the New Clarity Human Services Interface | Clarity Human Services Help Center

Click here to download the New Clarity Interface Transition Timeline PDF.

New Interface Support & Training

We recognize that HMIS users may need different levels of support as they transition to the new Clarity interface. To help make the change as smooth as possible, we’ve developed a tiered, needs-based menu of training and support options – from quick orientation resources for users who need a basic overview to more hands-on training for those who need additional guidance.

Please review the training and support options below and select the level of support that best meets your needs.

Click here to download the Training & Office Hour Schedule PDF.

Description

Dates

Registration

New Clarity Interface Orientation Sessions

Brief overview of the new interface

We will cover:

An overview of the new look and feel of the interface
A demonstration of the new interface with primary HMIS screens and functionality
A Q&A session

Choose one session from the dates below:

Wednesday, 9/16, 12:00 pm – 1:00 pm, session is full

Wednesday, 9/23, 12:00 pm – 1:00 pm

Wednesday, 9/30, 12:00 pm – 1:00 pm

Monday, 10/5, 10:00 am – 11:00 am

Monday, 10/12, 10:00 am – 11:00 am

Monday, 10/19, 10:00 am –11:00 am

Monday, 10/26, 10:00 am – 11:00 am

HMIS New Interface Deep Dive

Comprehensive overview of the new interface for existing users

Learning Objectives:

Execute basic navigation and basic tasks in the new interface: HMIS searching, adding a profile, release of Information, household management, program management, referrals
Apply best practices for inputting HMIS data in the new interface
Practice with scenarios

Choose one session from the dates below:

Thursday, 9/17, 9:00 am – 12:00 pm

Tuesday, 9/22, 1:00 pm – 4:00 pm

Wednesday, 10/7, 9:00 am – 12:00 pm

Wednesday, 10/14, 9:00 am – 12:00 pm

Wednesday, 10/21, 9:00 am – 12:00 pm

Wednesday, 10/28, 9:00 am – 12:00 pm

Basic Navigation for HMIS Access

Required for obtaining a new HMIS account

Learning Objectives:

Intro to Clarity HMIS
Identify key pages
Search for participant
Create participant profile
Complete program enrollment
Record program services
Enter case notes
Administer assessments
Complete program exit

Choose one session from the dates below:

Thursday, 10/1, 9:00 am – 2:00 pm

Tuesday, 10/6, 9:00 am – 2:00 pm

Thursday, 10/8, 9:00 am – 2:00 pm

Tuesday, 10/13, 9:00 am – 2:00 pm

Thursday, 10/15, 9:00 am – 2:00 pm

Tuesday, 10/20, 9:00 am – 2:00 pm

Thursday, 10/22, 9:00 am – 2:00 pm

Tuesday, 10/27, 9:00 am – 2:00 pm

Thursday, 10/29, 9:00 am – 2:00 pm

New Clarity Interface Office Hours Office hours for technical support and questions regarding the new interface	Monday, 9/21, 10:00 am – 11:00 am	Register for Sept. 21 office hours
	Tuesday, 9/22, 10:00 am – 11:00 am	Register for Sept. 22 office hours
	Tuesday, 9/29, 10:00 am – 11:00 am	Register for Sept. 29 office hours
	Friday, 10/2, 10:00 am – 11:00 am	Register for Oct. 2 office hours
	Monday, 10/5, 10:00 am – 11:00 am	Register for Oct. 5 office hours
	Tuesday, 10/6, 10:00 am - 11:00 am	Register for Oct. 6 office hours
	Wednesday, 10/7, 10:00 am – 11:00 am	Register for Oct. 7 office hours
	Friday, 10/9, 2:00 pm – 3:00 pm	Register for Oct. 9 office hours
	Tuesday, 10/13, 10:00 am – 11:00 am	Register for Oct.13 office hours
	Additional Clarity Interface support offered during weekly Data & HMIS office hours. Thursday, 9/24, 2:00 pm – 3:00 pm Thursday, 10/1, 2:00 pm – 3:00 pm Thursday, 10/8, 2:00 pm – 3:00 pm Thursday, 10/15, 2:00 pm – 3:00 pm Thursday, 10/22, 2:00 pm – 3:00 pm	Register for a weekly HMIS office hour

Self-Service Learning Resources

Access job aids and videos whenever you need additional guidance

Resources are in development and will be available online soon

Link will be shared once available

Important HMIS Training Transition for NEW HMIS Accounts:

Effective Monday, September 28, 2026, enrollment in the existing HMIS eLearning courses will close. Users currently enrolled must complete all course requirements by Wednesday, September 30, 2026 to receive credit.

Beginning October 1, 2026, Basic Navigation Training for HMIS Access will transition to a live, virtual instructor-led certification course. The course will be offered twice per week through early 2027 while the new Basic Navigation for HMIS Access eLearning course is developed. Click here to view the course on CTA .

Key Dates:

September 28: Enrollment in existing HMIS eLearning courses closes
September 30: Deadline to complete existing HMIS eLearning courses and receive credit
October 1: New virtual, instructor-led Basic Navigation certification training begins

Click here to download the New Clarity Interface Transition Timeline PDF.

Click here to download the Training & Office Hour Schedule PDF.

Questions?

If you have further questions about this process, please submit an HMIS Support ticket via LAHSA Enterprise Ticketing System. Click here to access the LAHSA Enterprise Ticketing System Job Aid.