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Stay up-to-date on important news!
Fall 2025
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Dear Participant,
With the seasons changing, and cool weather coming, we hope you're staying healthy. If you do get sick, it's easy to get the care you need.
Start by visiting your closest Culinary Health Center! Haven't visited your Culinary Health Centers yet? Take a tour of your newest health center - Craig!
Come see why so many patients, like Kareen, trust us for all their healthcare needs. Now is the perfect time to become a patient! As of October 1, 2025, Adults MUST be a Culinary Health Center Primary Care patient to get Dental Care at the Culinary Health Centers. Once you have your first visit at Primary Care, you can make dental appointments. Save even more time by getting quality dental care and primary care under 1 roof!
Another important change to know about: Starting on or before January 1, 2026, we’re partnering with MagnaCare as our new Third-Party Administrator for your customer service needs. While this change will take time, it’s an important step toward improving your experience. In the meantime, we remain committed to providing you with the best service possible during this transition. If you have any issues reaching our Customer Service Office, please call the Advocacy Line at 702-691-5665 for assistance. They can help answer questions and assist with benefits, claims, finding a doctor, and more. If you need to leave a voicemail, your Advocates will give you a call back within 24-48 hours.
We also want to share some reminders to help you save time and money. Keep reading to learn more about staying away from Freestanding ERs, making sure your lab work is covered, getting your FMLA forms filled out correctly, and ensuring your Culinary doctors are not charging you for filling out paperwork!
Our Wellness Classes are here to help you along your journey! Watch our video and meet instructor Ana Saldivar, who guides families in building confidence with breastfeeding, pumping, and newborn care.
We’re here to make your healthcare experience easier, more convenient, and tailored to your needs. Explore our resources, attend a class, and take full advantage of the support available to you and your family.
In good health,
Culinary Health Fund
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| Meet Kareen, a patient at your Culinary Health Centers! | | |
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"I'm so happy to be here because everything is here! The people are friendly and I feel comfortable coming here!"
- Kareen Kuhry, Real Culinary Health Center Patient
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Real patients are sharing their experiences and the message is clear: the Culinary Health Centers are THE PLACE TO GO for high quality, no-cost care. There's NO COPAY for Primary Care, Physical Therapy, Chiropractic visits, and more!
We're proud that patients like Kareen trust us with their health and feel comfortable sending their friends, family, and coworkers our way. We can't wait to care for you and your loved ones, too!
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Call 702-790-8000 to make your 1st appointment! | | | Peek inside Culinary Health Center - Craig! | | |
Haven't checked out the newest Culinary Health Center - Craig location yet? Let Jazmin, Patient Experience Specialist, show you around with a fun, behind-the-scenes tour!
See what makes your North Las Vegas health center special!
| | | Don't pay more than you need to for care! Avoid Freestanding Emergency Rooms (ERs)! | | |
Freestanding Emergency Rooms (ERs) are popping up all over Las Vegas. They are Emergency Rooms that are not attached to a hospital.
The problem is that they look like Urgent Cares and you may go there by mistake. People often get confused and go there when they don’t have an emergency. But a visit to one of these locations is the same as going to a hospital ER. When you visit them, the copay is $350 and you may have additional costs and copays.
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Some examples of Freestanding ERs include:
• Dignity Health Neighborhood Hospital locations
• Elite Medical Center
• ER at S. Las Vegas Blvd
• ER at Valley Vista
• ER at West Craig
• ER at Desert Springs
• ER at The Lakes
| | When to go to Convenience Care, Urgent Care, or the ER? | | When getting care, it's important to go to the right place! This will save you time, money, and make sure you get the care you need! Learn more about the differences between Convenience Care (Walk-in Care) at your Culinary Health Centers, Urgent Care, and Hospital ERs. | | | | |
Convenience Care
(Walk-in Care)
NO COPAY
Available at Nellis and Durango.
Get walk-in care for MINOR
illnesses, injuries, and more
such as:
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- Broken bones not going through skin
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Urgent Care
$50 Copay
For health problems that need
to be treated right away but
are NOT a danger to your life.
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Hospital ER and
Freestanding ER
$350 Copay
A hospital Emergency Room (ER) is for life-threatening
health emergencies.
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- Major cuts or cuts that need surgery
- Coughing up or throwing up blood
- A broken bone that goes through the skin
| | Important Update about Dental Services at the Culinary Health Centers | |
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Starting October 1, 2025, Adults MUST be a Culinary Health Center Primary Care patient to use the Dental services at the Culinary Health Centers. |
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What does this mean?
Before you can make an appointment for dental services, you MUST have been seen by a Primary Care provider at the Culinary Health Centers within the past 18 months. This change allows us to make sure your medical and dental providers work hand-in-hand to keep you healthy.
This includes any Primary Care or Convenience Care (Walk-in Care) provider.
📞 Not a patient yet? Call 702-790-8000 to make your 1st appointment!
| | Meet your Breastfeeding instructor, Ana! | | Watch the video and learn more about your instructor, Ana Saldivar! She has been teaching breastfeeding classes for 14 years. Her passion for teaching comes from wanting to help moms learn about breastfeeding before giving birth. She has seen many moms do even better with breastfeeding than they expected once they have the right tools and support. | |
📞 Call to sign up today:
702-691-5665
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💕 We're here to assist you. Here are a few things you'll learn:
- Proper latching and positioning techniques
- How to recognize if baby is still hungry or full
- How to use your breast pump
- Different ways to maintain and boost your milk supply
🍼 If you attend one of our classes, you will be gifted a breast pump to take home (if you qualify).
🏥 Classes are held at the Culinary Health Centers and online!
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"I love empowering women and families to make sure that they have the tools that they need to make parenting easier!"
- Ana Saldivar, Breastfeeding Class Instructor
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| We're making a change to better serve you! | | |
Starting on or before January 1, 2026, we are partnering with MagnaCare as our new Third-Party Administrator (your Customer Service Office). MagnaCare will handle your eligibility, claims, and customer service needs.
What's changing:
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You'll have access to a new and improved participant portal starting on or before January 1, 2026.
- You'll be able to download a new user-friendly mobile app to help navigate your benefits.
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You'll benefit from enhanced customer service and support.
What you can expect:
We'll share more updates and information with you as we get closer to the transition date. You'll also get helpful materials, including:
- A flyer with answers to common questions.
- Instructions on how to register for the new participant portal.
Who you should call:
If you have any concerns or issues getting in touch with the Customer Service Office, please call the Advocacy Line at 702-691-5665.
As we navigate through this Customer Service transition, your Advocates can help you with benefits, claims, finding a doctor, and more. If you need to leave a message, they will call you back within 24-48 hours.
No further action is required from you right now, but please look out for more information. We're here for you through the transition and beyond.
| | ONLY use CPL Labs for covered lab work! | | |
The Culinary Health Fund ONLY covers lab work at CPL Labs or the Culinary Health Centers.
This means, if you visit another lab, like Labcorp or Quest Diagnostics, your claims will NOT be paid. You will have to pay the full amount out of pocket.
CPL Lab hours vary by location. You can walk in or make an appointment.
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| Don't get charged for forms! | | Remember: In-network Culinary providers CANNOT charge participants to fill out medically necessary forms. These include FMLA, Loss of Time, Disability, and more. | | Getting your FMLA forms filled out at the Culinary Health Centers? | | |
To have your FMLA Forms filled out and approved, you must:
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Be an established patient with a Primary Care Provider at the Culinary Health Centers.
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Have at least 2 visits for the same problem for FMLA to be completed.
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Talk to your Primary Care Provider about FMLA before submitting the FMLA forms to be filled out.
Learn more about the steps and important reminders by viewing our full FMLA checklist.
If you have any questions or concerns please contact our Patient Experience Team:
📞 702-790-8011
📧 patientexperience@culinaryhc.com
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🍎 Join a Wellness class! Discover tips and guidance to help you feel your best. Our instructors are here to support you in managing a health condition, working towards your health goals, or wanting to learn more.
📅 View our upcoming classes and find the one that's right for you!
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📞 Call to sign up:
702-691-5665
| | | 🔥 Trending Wellness Classes | |
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Diabetes Class Series (1 and 2)
Learn how to manage or prevent diabetes with our free two-part class series. Class 1 covers healthy eating and blood sugar basics with blood sugar monitors. Class 2 builds on that with label reading, meal planning, and portion control.
Learn more >
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High Blood Pressure Class
Discover what may be causing your high blood pressure, how it affects your health, and how to manage it. Eligible participants receive a free blood pressure monitor.
Learn more >
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This past July, our team hosted the Back-to-School Fair at Culinary Health Center - Craig. Families picked up free backpacks full of school supplies, visited a variety of vendor tables, and enjoyed fun activities like face painting, balloon animals, and big smiles at our photo booth. Families also received important health services, including vaccines and vision screenings.
One of the day’s highlights was the debut of our brand-new Culinary Health Center mascot, who brought plenty of smiles! Thank you to everyone who stopped by and congratulations to all our raffle winners. Hope to see you next year!
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| Upcoming Holiday Closures | | |
The Customer Service Office and phone line will be CLOSED on:
• Tuesday, November 11
• Thursday, November 27
• Friday, November 28
• Thursday, December 18 (starting at 3pm)
• Friday, December 19
• Wednesday, December 24
• Thursday, December 25
• Thursday, January 1
The Culinary Health Centers and Culinary Pharmacies will be CLOSED on:
• Thursday, November 27
• Friday, November 28
• Thursday, December 25
• Thursday, January 1
The Advocacy Line will be CLOSED on:
• Thursday, November 27
• Friday, November 28
• Wednesday, December 24
• Thursday, December 25
• Thursday, January 1
*Hours subject to change. Visit our website for the latest information.
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Customer Service Office:
702-733-9938
Visit our website:
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