IMPROVING SERVICE AND COMMUNICATION

Following the feedback from our recent customer survey, we're actively engaged with our team to prioritize improvements in irrigation management and proactive communication, which were areas identified as receiving lower satisfaction scores. Although we take pride in both areas, we recognize our customers' evolving expectations and are committed to exceeding them.

IRRIGATION MANAGEMENT AND REPAIR TRAINING

Since the irrigation season concluded, we've focused on several initiatives to enhance irrigation management and service. Firstly, we're proactively equipping all sites lacking weather-based controllers with Smartlink Remote Access systems. This entails installing over 1,500 units between November and February, conveniently at no upfront cost to our customers. Instead, a small monthly subscription will be incorporated into their existing maintenance contracts, effective January 1st.

Secondly, we've invested in comprehensive training for our staff to ensure proficient operation of the new Smartlink controllers. Additionally, we're refreshing their service and repair skills and procedures to consistently deliver the highest caliber of water conservation services. As you know, responsible water management is a core value and priority for us, and we're committed to exceeding expectations in this crucial area.

IMPROVING COMMUNICATION THROUGH TECHNOLOGY

For a decade, we've been proud users of ASPIRE Enterprise Landscape Software. We actively embrace new features by training our team and seamlessly integrating them into our workflow. This past year, their PropertyIntel service introduced valuable communication tools, leveraging GIS satellite photos to improve property documentation and enhance client experience. We're eagerly anticipating the positive impact these tools will have in the coming year.



OUR NEW YEARS’ RESOLUTION IS TO SERVE YOU BETTER!