June 1, 2022
Dress for Success rapidly adapts to meet changing needs of women in the workforce
by Shari Finnell, editor/writer, Not-for-profit News

When Dress for Success Indianapolis started serving its first clients in 2000, a polished professional women's suit became closely tied to the nonprofit’s mission of equipping jobless women for the workforce. It became integral to the brand.

During the past two years, in the wake of the pandemic, Dress for Success is now working to shake up that image and address a mix of challenges that prevent women from finding job satisfaction and pay equity. A recent Facebook post stated, “So, there’s a myth that we only have business suits. That’s FALSE. We do have suits, but we also have scrubs, uniform wear and even jeans …”

Dress for Success quickly realized that it needed to change its focus — particularly after actively listening to the women attending their online programs during periods of pandemic shutdowns and social distancing, said Shayla Pinner, director of marketing and development. The organization’s clients were confronted with myriad challenges and opportunities, including navigating childcare while working from home, adapting to flexible and hybrid work schedules, and researching ways to further their careers.

Also, Dress for Success increasingly realized that their typical client was no longer typical.

“We've always been the place for women who are looking to either enter or re-enter the workforce,” Pinner said. “But over the last two years, more than 50 percent of the women coming in are actually employed. They already have a job but they're either looking for a better job or a career job. We are trying to continue to meet the needs of women in that space. And a lot of women are just having a hard time with the obligations of life plus work."

The impact of IT on your customers' experience
by Cody Lents, Partner and Customer Steward at COVI, Inc. 

What is every company's primary product? The customer's experience. IT has an enormous impact on this overall experience. It begins with trust. A company's trust is built upon the 3 C's: consistency, emotional connection, and communication. Employees are critical in building that trust between the company and its customers.

Employees who are consistently empowered by processes and are ready and able to communicate will easily stay connected with their customers. They will be able to follow established guidelines to ensure the customer receives the best experience possible.

Excellent customer service is becoming more and more challenging now that customer expectations and 24/7 workforces are increasingly becoming the standard at the same time our capacity is diminishing amid the great resignation.

So, to understand IT's impact on the customer experience, we must first understand its impact on culture.

“The customer is always right, right?” At the end of the day, for customers to come first, our culture must come first.

An exceptional customer experience wins and retains loyal customers. So how do you make your customers feel valued and listened to? A lot of it relies on your organization's culture. Companies must build organizational cultures of treating employees well — as if they are customers, too. Finding a solid tech balance for employees and customers means checking some boxes before you decide to adopt another solution.

Episode 5: Join Bryan Orander as he speaks with Rebecca Hutton, president and CEO of Leadership Indianapolis, about how the pandemic accelerated opportunities for new programming approaches and a more diverse board of directors.  Listen
Gleaners Food Bank of Indiana has named Fred Glass as president and CEO. Glass previously was a partner at Taft Stettinius & Hollister LLP. — Indianapolis Business Journal
Alpha Kappa Psi Foundation has hired Kim Olesker as executive director. Olesker previously worked as president and CEO at United Way of Northwest Indiana.
Richard M. Fairbanks Foundation has hired Traci Johnson as program administrator. Johnson previously was associate director of HIV Services for the Indiana Department of Health.
The Indiana State Museum and Historic Sites has hired Andrew Weller as grants manager. Weller previously was grants developer for the city of Indianapolis’ Office of Finance and Management.
The Indiana State Museum and Historic Sites has named Yasser Youssef as director of historic preservation. Youssef previously was a building inspector for the city of Indianapolis.
The Athenaeum Foundation has named Meghan Quinn as director of advancement. Quinn previously was director of individual giving at the Jacksonville Arts and Music School.
Aspire Indiana Health has hired Dr. Gina Forrest as chief culture officer. Dr. Forrest previously was chief diversity officer of the Indiana Supreme Court and a lecturer at Indiana University-Bloomington.
Ivy Tech Community College has named Alicia Hazelwood executive director of career coaching at the Marion campus. Hazelwood formerly was executive director at United Way of Grant County.
Billionaire philanthropist MacKenzie Scott has donated $122.6 million to Big Brothers Big Sisters of America, including $2.9 million to the Indianapolis chapter of the youth mentoring organization. Learn more about the gift.

The International Center is accepting nominations for the 2022 Global Impression Award, which celebrates emerging Hoosier leaders whose work directly impacts the global community within Indiana and helps create a vibrant place to live that values all cultures. The deadline for nominations is June 30. Nominate

Nonprofit organizations wanting to be included in the Get on Board 2022 nonprofit guide can apply here.

Charitable Advisors has launched a podcast. Hear the latest updates about the Central Indiana non-profit community during conversations with the incredible people that make it work. You’ll gain new perspectives, insights, and pathways to carry out your mission and increase your impact.
DONATION: Delta Zeta House in West Lafayette is donating more than 80 chairs and more than 30 tables. The furniture must be picked up. Contact Stacey Baisden at xiomegaccd@gmail.com or (765) 586-8387 via call or text.
Know Your Why webinar on June 7 from noon-1 p.m. There are many pressing community issues and organizations in need of committed volunteer leaders. Presented by AES Indiana and Leadership Indianapolis. Cost: $10. Register

Board basics webinar on June 14 from noon-1 p.m. Learn about different kind of nonprofit boards, the responsibilities and expectations of board members, and questions to ask before joining a board. Presented by AES Indiana and Leadership Indianapolis. Cost: $10. Register

Earned revenue: Plan, build, & manage fee for service models that align with your nonprofit mission workshop on June 22 and 30 from 1-3 p.m. Explore practical examples from other organizations and review steps to build, manage and maintain earned revenue models. Presented by Nonprofit Learning Lab. Cost: Varies for members/$300 nonmembers. Register

How to foster pay equity for fundraisers webinar on June 23 from 2-3:15 p.m. Learn how to identify pay disparities among your fundraisers, take steps to correct them, and ensure a fair approach to hiring and compensation for the long term. Presented by Chronicle of Philanthropy. Cost: $69. Register

Strategies for recruitment and retention during the “Great Reshuffle” webinar. Learn how to recruit and retain employees without a large salary budget. Hear about options that include workplace culture, flexible hours and great benefits. Watch
Go All In Day on June 24. Join hundreds of volunteers partnering with United Way and local nonprofits across a seven-county region in Central Indiana for an organized day of volunteering and community service. Sign up to volunteer as an individual, group or organization. Register
Two nonprofit organizations demonstrate what can happen through a partnership that addresses critical needs in their community.
The Fidelity Charitable Overcoming Barriers to Giving Report reveals that 65 percent of donors would give more if they knew more about the impact of their donations.
Indiana University Lilly Family School of Philanthropy at IUPUI Spiritual discernment deepens donor connections

Our sponsor marketplace serves to further connect our readers with our advertisers who are focused on serving nonprofits. To learn about each sponsor's nonprofit services, click on its logo.

Coworking memberships
Nexus offers monthly memberships in a shared coworking space that includes free meeting room credits, printing and coffee and access to high-speed internet. Members also have the opportunity to engage with other small business owners and nonprofits. Memberships start at $59/month for lite memberships up to $149/month for a dedicated cubicle. Explore your options

“I opened a new account yesterday and posted a job. It was an easy process! I appreciate this, so we can post every time we need it.”

Post your openings on Charitable Advisors’ new job board. We have transitioned to a more streamlined platform for job postings. Use the coupon code 75OFF to get a $75 discount on any job ad placed between now and May 20. View this video to learn how to set up an account and place your first job. You also can preview this step-by-step guide. If you’re seeking a new career, create an account and apply for a job here.

To view all jobs, visit the new Not-for-profit News jobs' board.
Executive Leadership (CEO/ED/COO)

Executive Director - EDGE 21 LLC

Chief Executive Officer - Indianapolis Public Library

Fund Development/Marketing/PR/Advocacy

Development Manager - BU Wellness Network

Communications Coordinator - FACE Low-Cost Animal Clinic

Development Officer - Friends of the Library - Indianapolis Public Library Foundation

Content Specialist/Writer - Phi Kappa Psi Foundation

New Business Development Officer - National FFA Foundation

Grant Writer - Ball State University

Development and Communications Associate - Indianapolis Legal Aid Society

Admin Support/Clerical

Donor Relations Assistant - The Salvation Army Indiana Division

Executive Assistant - The Mind Trust

Office Manager and Patient Services Manager - Lupus Foundation of America, Indiana Chapter

Assistant to the Executive Pastor - Second Presbyterian Church

Sr. Financial and HR Assistant - Second Presbyterian Church

Campaign Project Manager - Indiana 4-H Foundation

Registrar/Enrollment Coordinator - International School of Indiana

HR Assistant - Lutheran Child & Family Services

Office Administrator - Christ Lutheran Church

Assistant Director of Alumni Relations - Ivy Tech Community College


Junior Staff Accountant - Charitable Allies

Residential Loan Processor - Renew Indianapolis

Accounting Manager - Indianapolis Art Center

Accountant - Lafayette Catholic School System

Maintenance Technician - Lutheran Child & Family Services

Human Resources Director – Keep Indianapolis Beautiful

Senior Accountant - Wheeler Mission Ministries

Gift Processing Manager - Riley Children's Foundation

Data/Research/Quality Assurance

Business Analyst Testing - Transform Consulting Group

Director of Policy - The Mind Trust

Data Reporting Specialist - RecycleForce

Programs/Program Support

Director (Indiana Cancer Consortium) - Cancer Support Community Indiana

Director of Outreach Ministry - St. Luke's United Methodist Church

Director of Prevention Services - Firefly Children & Family Alliance

Director of State Program - The Mind Trust

Clinic Office Manager - Damien Center

Phlebotomist - Damien Center

Match Specialist - Starfish Initiative