In this special edition of Industry Insights: | | |
2025 Assessment Information Request Program
- Property Income and Expense Return campaign is underway!
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Assessment information request enhancements through AboutMyProperty™
- Learn more about the importance of information requests and this year's enhancements
- Information request letters have a new look
Helpful resources
- Available resources for property owners
- Industry association toolkits
MPAC in motion
- Making connections at CHIC and PM Springfest
| | 2025 Assessment Information Request Program | | MPAC requests up-to-date and detailed property information from owners and their representatives as part of the Assessment Information Request Program. This information helps MPAC maintain accurate property records, deliver quality assessments, and capture changes to Ontario’s property landscape. Property owners play an important role and are required to provide the information requested by MPAC under section 11 of the Ontario Assessment Act. | | Property Income and Expense Return campaign is underway! | | |
Request letters were mailed for eligible properties, in May 2025, detailing the information needed, including the submission deadline of July 14, 2025, and the methods available for submitting information.
We are closely monitoring the ongoing Canada Post labour negotiations, which may impact incoming and outgoing mail. Should a labour disruption occur, information to support property owners will be shared on mpac.ca.
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For most property types, the preferred method to submit information is through MPAC’s secure web portal, AboutMyProperty™, available from mpac.ca, and this year we’ve made it easier than ever. Recent enhancements to the information request portal offer:
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Streamlined navigation: A smoother experience with a user-friendly interface.
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Pre-population: Option to auto-populate your 2024 submission (where available), saving you time and effort.
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New summary tab: High-level overview of data inputs before submitting.
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View and print: Access to view and print previous submissions for added convenience.
We are interested in hearing from property owners about these enhancements and their experience submitting their information. We encourage owners to complete our quick exit survey once they have completed their submission.
| | Learn more about the importance of information requests and this year's enhancements | | Information request letters have a new look | | | | |
We’ve refreshed our information request letters. Based on your feedback, we've streamlined how property details, requested information, and submission instructions are displayed, so finding what you need is easier and faster than ever. If you own an income-producing property, your request letter was mailed in May 2025. The refreshed design clearly highlights AboutMyProperty login credentials and the steps to access the portal.
We’ve also added an information insert with each request letter, highlighting the enhancements to the information request portal in AboutMyProperty™ and outlining the important role property owners play in providing the requested information.
| | MPAC has added new online resources to support property owners and industry associations. | | Available resources for property owners | | Industry association toolkits | | | | |
To support industry associations and groups share important updates with their members, MPAC has developed an online information toolkit. These ready-to-use materials include:
- An article for your website or newsletter
- A copy of the information insert included with all requests
- Social media posts with engaging copy and eye-catching graphics for LinkedIn, Facebook, Instagram, and X (formerly Twitter)
Thank you for your support! For any questions, please email industry@mpac.ca.
| | MPAC representatives attended a variety of events and conferences recently, where we had the opportunity to connect with attendees to learn what matters most to business property owners in Ontario. | | Making connections at CHIC and PM Springfest | | |
We recently met with property managers and owners of office, retail, commercial and multi-residential properties at PM Springfest, and hotel property owners at the Canadian Hotel Investment Conference (CHIC).
At the event, staff shared details about this year’s campaign and the exciting new changes to the online portal. The conference provided staff with a great opportunity to connect one-on-one with property owners and hear direct input on how we can improve their overall experience.
| | Pictured from left to right: Daniele Bruzzese (MPAC), Megan Ramsay (MPAC), Kevin Aguiar (MPAC) | |
"I really enjoyed connecting with attendees at PM Springfest. Property owners and managers were excited about the enhanced information request portal in AboutMyProperty, and it was great to answer their questions about the program and how we safeguard their collected financial data and proprietary information.”
Daniele Bruzzese, Property Valuation Specialist, Valuation & Assessment Services (Income)
| | Pictured from left to right: Derik Doucet (MPAC), Mariam Jasat (MPAC), Roger Jarjour (MPAC) | |
“It was great speaking with the MPAC team at CHIC. Learning that my 2024 information can be pre-populated with the ability to view past submissions is going to make this year’s submission much easier and less time-consuming.”
Rajiv Mahendran, Principal, Hampton Inn by Hilton, Midland
| | If you have an event you’d like our property assessment experts to speak to your members, please contact us at industry@mpac.ca. | | Working with industry partners | | MPAC is committed to working with industry partners across the province. If you want more information about MPAC and how we work with industry partners, please contact us at industry@mpac.ca. We look forward to learning more about opportunities to connect in 2025. | | | | |
