Please note, the BCHA newsletter will not be distributed Tuesday, May 2 due to the BCHA Summit taking place May 1-2 in Kelowna. Our next weekly newsletter will be distributed on Tuesday, May 9.

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Don't miss out on the BCHA Summit, taking place on May 1-2 at the Delta Hotels by Marriott Grand Okanagan Resort in Kelowna! The Summit's program is designed to drive industry and operation success, offering unique access to nationally acclaimed keynote speakers, actionable learning, and industry-driven sessions that will leave you with tools to succeed. Connect with nearly 50 hand-picked, industry-leading vendors all under one roof at the Summit Marketplace. Kick-off the event with a fun-filled welcome reception at Kelowna's BNA Brewing, and celebrate the industry during an unforgettable evening at the Summit Spring Fling and Awards Ceremony. Make valuable connections with industry leaders, fellow delegates, and top government officials. But hurry - registration will be closing soon! Register today and don't miss this opportunity to advance your career in the hospitality industry.


Enhance Your Customer Service Skills with Blue Mountain Solutions' Online Training Course

Blue Mountain Solutions is offering a customer service training program in four sections, with online access available 24/7. The course includes topics like professionalism, exceptional service, special skills, and working together.

All accommodation members can benefit from this coursework. Using the coupon code BCHASPECIAL, BCHA members can receive $141 off the full package of four courses. Each section can also be purchased separately at $135 each. Participation in this series may qualify for the Work BC Training grant. More information on the Work BC Training Grant can be found on their website.


Industry Gathers in Kamloops to Kick Off Tourism Week

Ingrid Jarrett, President and CEO of the BCHA, took the stage at Tourism Kamloops' luncheon today to commemorate National Tourism Week. During her presentation, she discussed the most recent developments in British Columbia's tourism industry. We are always delighted to connect with industry colleagues in celebration of Tourism, including Ellen Walker-Matthews, CEO of Thompson Okanagan Tourism Association, Nicole Ford, VP of Communications at Rocky Mountaineer, and Walt Judas, CEO, at Tourism Industry Association of BC who also spoke on that panel.


Recording Available: BCHA's Virtual Event on Supporting Refugee Resettlement in BC's Accommodation Sector!

The event highlighted two workforce initiatives: Talent Beyond Boundaries program, providing permanent residency to skilled refugees, and HIRES program, placing refugees in vacant entry-level jobs. Discover all you need to know about recruiting refugee talent. Learn more about the programs, requirements for employers and support available by watching the recording. Make a positive difference in the lives of displaced persons!


BC Tourism Industry Pens Op-ed in Celebration of Tourism Week

BC tourism leaders, including the Minister of Tourism, Arts, Culture and Sport, recognize the significant contributions of the industry to BC's culture, economy, and people. Despite challenges, the industry has achieved impressive numbers, including 19 million passengers passing through Vancouver International Airport in 2022 and BC hotels achieving the highest occupancy rates among all provinces and territories. The industry is committed to rebuilding and becoming even stronger. Read the full op-ed below.



Vancouver organizations receive almost $3 million to enhance Local Tourism Experiences Province Invests in Tourism Infrastructure Across BC

The province has announced $20 million in funds to support priority infrastructure repairs and improvements to Science World's dome and other parts of the building. Additionally, another $30 million is being provided to enhance existing tourism infrastructure across BC, including new attractions, campground developments, accessibility improvements, and climate change adaptations. These new funds build on the $15 million previously allocated for 2023, supporting 90 shovel-ready, tourism-development projects throughout the province.


Destination BC Announces Over $6 Million in Funding for Co-Op Marketing Partnerships Program for BC Tourism

Destination BC has announced the distribution of over $6 million in funding to support tourism marketing initiatives throughout BC in celebration of National Tourism Week. The Co-operative Marketing Partnerships Program will fund 70 initiatives for various tourism activity sectors and community consortiums, providing visitors with a better understanding of diverse areas of the province and unique experiences available. Recipients include Camping & RV in BC, Paddle BC, and West Coast Food, among others. This year's Co-op program was expanded through additional Provincial funding, and aims to increase visitation and revenue in shoulder seasons.



Gym Equipment for Sale at The Prestige Rocky Mountain Resort & Conference Centre

The property has a full fitness center changeover happening later this spring/early summer, and there's opportunity to purchase some of the high-quality gym equipment. Available equipment includes strength equipment such as a cable crossover, leg press, preacher curl bench, and dumbbells, as well as cardio equipment like ellipticals, treadmills, and spin bikes. Pricing is dependent on the package combination the buyer is interested in. Pick-up or shipping arrangements will be required by the buyer. If you are interested in purchasing any of the equipment, please contact Crystal Scott, General Manager, at or 250.417.0444.


Golf for a Good Cause! BCHF Gold Tournament | May.18

The BC Hospitality Foundation Golf Tournament returns to the Harvest Golf Club in Kelowna on Thursday, May 18. The event is an important fundraiser and helps the foundation provide scholarships for individuals looking to advance their careers in hospitality as well as essential funding for individuals facing financial crisis due to a health condition. Learn about the foundation's work. Registration for individual golfers and foursomes is closing soon. Don’t miss out! Register today!


New Allied Member Muisca: The Direct Trade Colombian Coffee With a Difference

Discover the Art of Direct Trade Colombian Coffee with Muisca! Not all coffee is created equal, and Muisca Coffee Roasters prove this by importing their coffee via direct trade. The founder, Adriana Villamarin, built personal relationships with farmers in Colombia to ensure top quality, aromatic coffee beans are brought straight to Canada. If you're a coffee enthusiast looking for a unique and ethical coffee experience, try Muisca's Colombian coffee today!


Is Your Team Up to Date on Customer Service Training?

Tourism HR Canada is developing the next generation of tourism certification programs. If you're a Line Cook, Front Desk Agent, or Housekeeping Room Attendant, help shape our these micro-certification exams.



Behavioural Scientist shares 'Happy Climate Approach' in TED X Destination Canada Talk

Vancouver behavioral scientist Jiaying Zhao shared her Happy Climate Approach in a TED talk, a collaboration between TED and Destination Canada. Zhao's talk offers actions to reduce carbon emissions and maximize happiness benefits for a more climate-friendly lifestyle. Watch the talk now. Reach out to BCHA Energy Specialist for Support!



These 2 breathtaking Vancouver hotels were ranked among the world's best

 Kamloops celebrates national Tourism Week with free ice cream, week of activities

Honda Celebration of Light 2023 sees three continents battling it out over Vancouver skies


Minister Lana Popham Shares Video Message in Honour of Tourism Week

Destination BC | Scaling Up For Success Strategy

WORTH Association Equity Survey | Take Today!

Do NOT miss the Hotel event of the Year!

Join the rest of BC's accommodation community with world-class speakers, practical workshops, a bustling marketplace, fun-filled welcome reception, and the Summit Spring Fling Awards Night!

May 1-2, 2023 | Kelowna

Risk and Resilience in the Built Environment 

May 18, 2023 

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HSMAI BC Presents: Differentiating with First Party Data

May 10, 2023

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Best Practices on Hiring Seasonal Workers

May 3, 2023


How to Handle Tough HR Conversations

May 11, 2023


Empower Her Whistler
May 4 2023 | Whistler
BCHF Okanagan Golf Tournament
May 18, 2023 | Kelowna

Dark Side of HR: Tackling Workplace Harassment and Bullying

May 17, 2023


Your Guide to Joint Health and Safety Committees

May 25, 2023


BCHF Vancouver Golf Tournament
July 17, 2023 | Vancouver
BCHF Victoria Golf Tournament
August 23, 2023 | Victoria

Kafia Yusuf Promoted to Manager, Policy & Stakeholder Relations at HAC

Kafia Yusuf has been promoted to Manager, Policy & Stakeholder Relations for the Hotel Association of Canada. With 10+ years of policy analysis experience, Kafia has played a crucial role in securing wins for the hotel industry, including fair short-term rental rules and COVID-19 relief programs. In her new role, Kafia will manage critical files and spearhead advocacy events. Congratulations to Kafia on her well-deserved promotion!


New Member: Sparkling Hill Resort Jeremy Flewelling, the New Hotel Manager of Executive Hotel Le Soleil Vancouver

Jeremy Flewelling has joined the Executive Hotel Le Soleil Vancouver as their new Hotel Manager. With his vast experience in the hospitality industry and passion for excellence, Jeremy will continue to enhance the hotel's reputation as a beautiful and award-winning property. We extend our warmest congratulations to Jeremy on this exciting new opportunity.


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