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Message from BCHA President & CEO, Ingrid Jarrett

As we find ourselves in the midst of summer, our industry faces a range of challenges across the province and country.


I want to express my deep appreciation for the unwavering support our industry provides during times of crisis and emergency response. Currently, there are several areas in the province where BC residents are displaced due to fires, and once again, we have stepped up to provide safe shelter.


Though the Emergency Portal project proposed to Emergency Management BC has been declined, I have no doubt that our industry will always do everything possible to ensure people are safe, warm, and cared for during such difficult times. I am encouraged to see our provincial counterparts across the country adopting our lead on the booking portal to facilitate real-time bookings during emergencies.


It is heart-wrenching to witness the impact of these fires, which are disrupting highways and displacing BC residents. I would like to commend the leadership of the Emergency Management team, Destination BC, TIABC, and BCRTS for their excellent work. Communication remains vital in keeping travelers informed and enabling them to plan their vacations effectively.


Affordability continues to be a major issue in every community throughout the province. Without accessible housing, we struggle to recruit the necessary workforce, and individuals are hindered in their career growth and development. Our latest commissioned report from the University of McGill examines the impact of short-term vacation rentals (STVRs) in BC. The BCHA will be making this public in the coming weeks, and it will shed light on the commercialization of the housing industry and how it directly affects rental rates and prices when rental housing for employees and BC residents is limited.


Addressing affordability and housing availability involves aligning community values and livability with municipal bylaws--an intricate process that requires the development of toolkits, best practices, legislation, and appropriate systems of communication and enforcement. Enforcement, in this context, refers to establishing plans for regional districts or communities and implementing them effectively. This is a critical aspect of the complex reality surrounding affordable housing, which is closely linked to our workforce crisis.


The Federal Tourism Growth strategy presents significant opportunities for us. Through this initiative, we can quantify the contribution of hotels to communities, assessing their economic, social, and community impact. It also allows us to evaluate current development bylaws and community goals.


Armed with this information, we can advocate for resort and hotel projects that align with the values of BC residents and positively contribute to community livability. We are thrilled to collaborate closely with our federal partners, Destination Vancouver, and various communities around the province to accomplish this important work. It is evident that many municipalities require more hotel rooms or renovations of existing ones, as well as the construction of new hotel and resort facilities, all of which will enhance the travel experience, whether for corporate or leisure purposes.


We look forward to sharing more with you on the work the BCHA team is leading.


Ingrid Jarrett

President and CEO

BC Hotel Association

BCHA Fast Track Your Future Series!


Join us for the return of BCHA's highly anticipated Fast Track Your Future Education Series! Elevate your team's skills with FIVE exciting and condensed six-week courses that promise to make a transformative impact. Tune in every Wednesday at 11 am PST (12 pm MST) to gain practical knowledge and guidance from the industry's leading experts and trainers, all delivered live.

Check out the schedule of courses below:


  • Leadership & Best Practices in Housekeeping Sponsored by Eden Textile (September 13-October 18)


  • Human Resources Leadership & Best Practices (October 25-November 29)


  • Financial Leadership (January 10-February 14)


  • Property Operations & Maintenance (February 21-March 27)


  • Leadership for Hospitality Professionals (April 3-May 8)


Don't miss this opportunity to boost your team's potential! Register for all five courses and enjoy discounted prices. Get ready to fast track your future in the hospitality industry!


REGISTER TODAY

SURVEY | Tourism Investment Priorities for Federal Budget 2024

In a bid to determine the advocacy priorities for the upcoming Fall, the BCHA joins the Hotel Association of Canada in seeking feedback for a critical survey that will help inform priorities for the 2024 Federal Budget. Acknowledging the significance of labor as a top priority, this survey aims to explore second-tier priorities that could be pursued. The brief seven-question survey, taking less than three minutes to complete, seeks to narrow down the focus. The gathered responses will serve as the foundation for the Pre-Budget Submission.


TAKE SURVEY TODAY

LAST CHANCE | Shape BC's Hospitality Industry - Take the Workforce Survey Before Aug.4

The deadline for the BCHA Workforce Survey is fast approaching. Contribute to our essential workforce survey before August 4th, 5 pm, and help address the crisis at national and provincial levels. The survey focuses on key areas that impact our workforce including affordable housing, international workforce access, domestic recruitment, and training opportunities.


TAKE SURVEY TODAY

TOP STORIES

Cabinet Shuffle Leads to New Minister of Tourism

Urgent Call to Minister Freeland: Extend CEBA Repayment Deadline to Support Small Businesses

Last week Prime Minister Trudeau announced a cabinet shuffle, making Soraya Martinez Ferrada our New Minister of Tourism. While we look forward to working with Minister Ferrada to ensure the needs of our provincial sector are protected, we are also pleased that Ministers Boissonnault and Fraser, two strong allies, are taking on critical portfolios for our sector – workforce and housing – and we will continue our strong relationships with each. The recent Cabinet shuffle will focus on economic issues, boding well for our hotel industry.


→ LEARN MORE

New Funding to Aid Businesses with Vandalism Costs

The BC government announced a new $10.5-million Securing Small Business Rebate Program to help small businesses cope with increased expenses from crime and vandalism. Starting in fall 2023, businesses can apply for up to $2,000 for repairs and up to $1,000 for prevention measures. The program is retroactive to January 1st, 2023. More details on the application process will be available through local chambers of commerce, boards of trade, and business improvement areas.


→ LEARN MORE

WorkSafeBC Announces 2024 Preliminary Base Rates with 7.5% Increase in Short-Term Accommodation

WorkSafeBC has released the preliminary insurance base rates for 2024, affecting annual insurance premiums for businesses. The base rates, influenced by injury rates and return-to-work performance, offer potential savings through experience rating based on claims-cost history. By proactively enhancing health and safety practices and managing claims effectively, employers can secure discounts beyond the industry base rate. However, a reactive approach may lead to increased costs. Notably, short-term accommodation faces a 7.5% increase in base rates, rising from $1.34 to $1.44. While some tourism and hospitality businesses like pubs, bars, and restaurants benefit from decreased rates, others such as campgrounds, casinos, and outdoor sports tours see a rise. The final rates will be confirmed and communicated in November.


→ LEARN MORE | GO2HR NEWSLETTER

RESOURCES

BCHA Blog | The Power of Social Media: Leveraging Platforms to Boost Your BC Hotel's Visibility

Discover how BC hotels are tapping into the potential of social media to boost visibility and bookings. From captivating visuals to authentic storytelling, find out the secrets to successful social media strategies in our latest BCHA Blog. By utlizing a few key tactics you can level up your social media and help drive bookings!


→ LEARN MORE

Take Advantage of the BCHA Sustainability Playbook

This spring, the BCHA proudly launched our Sustainability Playbook, with the aim of helping accommodation members reduce their carbon footprint, increase their savings, and build their very own sustainability action plan. Have you taken advantage of this incredible resource yet? You can do so by accessing the additional resource tab on our member portal. Please also reach out to Dylan Tomlin for more support at Dylan@bcha.com.


→ SEE PLAYBOOK

Reminder | Wildfire & Emergency Preparedness Resources

An unfortunate reality of Summer in BC is the threat of wildfires and this summer season continues to put accommodation businesses at risk. We remind businesses that they can prepare for the threat of wildfires with Destination BC's updated tourism industry communications modules, emergency messaging guidance, and responsible travel infographics.


→ LEARN MORE

TRENDING

IN THE NEWS


Wildfires in B.C.'s South Okanagan threaten to upend tourism operators


Parts of Osoyoos, B.C. under evacuation order as wildfire crosses U.S.-Canada border


Noble House Hotels & Resorts Partners With Melvin Brewing to Debut New Noble House Pilsner


TALK OF THE TOWN


Destination BC Welcomes New Board Members – Bob Simpson and Brian Friesen


British Columbians are invited to share their thoughts on grizzly bear stewardship and commercial bear viewing


INTELLIGENCE: STR, Canada hotel ADR and RevPAR reach all time high in June

AT A GLANCE

Preparing and Responding to Challenging Guest Interactions |  July 19 at 12pm

Register

BCHF Victoria Golf Tournament
August 23, 2023 | Victoria

SPARK: BC Hotel & Liquor Conference

October 16 & 18, 2023 | Anvil Centre, New Westminster

Save the Date | Learn More

ALLIED MEMBERS

CONNECTING MEMBERS WITH TRUSTED VENDORS

Receive a $5M Liability Certificate of Insurance with IT Partners Inc.

IT Partners is one of the largest and most experienced tourism and hotel-specific IT-managed services providers in Western Canada and beyond. If your hotel operations experience an unreliable “IT Guy” incident, IT Partners will provide your property with stress-free IT transitional services and support (30 days at no cost). Ultimately, IT Partners aims to change the way tourism and hotel operators think about their IT services, systems, and needs. For more information contact Garth Wardle at 778-678-9449 or garth.wardle@itpartners.ca.

​

→ LEARN MORE

Special Discounts and Much More with Iridia Medical

Iridia Medical is a physician-founded company that exists to Enable Peace of Mind for people called upon to respond to medical emergencies. Iridia specializes in providing innovative solutions such as AED solutions to enhance the delivery and quality of healthcare for populations across Canada. They have been dedicated to preparing and empowering people to respond to adversity.

By providing broader access to AEDs, they want to help individuals save more lives in case of Sudden Cardiac Arrest. For more information contact Joe Turenne at 604-685-4747 ext. 213 or jturenne@iridiamedical.com.


LEARN MORE

Edge Telecom: Customized Telecom Solutions

Edge Telecom was established in 2011. As an industry veteran with over 20 years of technology experience with organizations including Bell Canada and AT&T, they listened to feedback from their customers and recognized a need in the industry. Edge Telecom was built on the premise to serve the needs that many small and mid-sized businesses were asking for. A telecom company that could provide custom solutions for their unique business challenges, a dedicated account manager, and flexible scalable solutions with competitive rates. For more information contact Raj Dholliwar at 778-228-7841 or raj@edgetelecom.ca.


→ LEARN MORE

HERE'S TO YOU!

Sophie Pierre Retires: A Journey of Resilience and Prosperity

Congratulations to Sophie Pierre on her retirement from the Board of Directors of St. Eugene Golf Resort and Casino! Her personal connection to St-Eugene Residential School fueled her vision to turn it into an economic powerhouse for First Nations communities. Under her leadership, the golf course, casino, and hotel emerged, bringing prosperity and cultural pride. Sophie's impact on the community and beyond is immeasurable. We honor her legacy as a trailblazer and advocate for change. Wishing her a joyful retirement and continued success ahead.


→ LEARN MORE


Delta Hotels by Marriott Kamloops Appoints Jocelyn Bennett as GM

Delta Hotels by Marriott Kamloops is delighted to announce the appointment of Jocelyn Bennett as its new General Manager. With an impressive background in the hospitality industry, Bennett's journey began after graduating from the Hotel and Resort Management program at Thompson Rivers University. She gained valuable experience in executive roles at Mountain Park Lodges and Jasper Inn and Suites before returning to Kamloops. Her dedication and expertise were further showcased at Coast Hotel Kamloops and Invictus Properties, where she held various management positions, culminating in her most recent role as Director of Operations at Delta Hotel Kamloops. Congratulations Jocelyn!

Tourism Kelowna's Chris Lewis Graduates CDME Program

Tourism Kelowna is celebrating thier Director of Destination Development, Chris Lewis, who has officially graduated from Destinations International's CDME program. Recognized at the Destinations International 2023 Annual Convention in Dallas, Texas, we congratulate Chris on this exceptional achievement!


HAVE NEWS TO SHARE? EMAIL KELSEY@BCHA.COM

LAST LAUGH

THE BCHA INDUSTRY UPDATE IS PRESENTED BY
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