Message from President & CEO Ingrid Jarrett |
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View video message from BCHA President & CEO Ingrid Jarrett,
outlining this week's good news, advocacy wins, and upcoming events.
Watch below or click here.
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Government Takes Action Against
Climate Change
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Province takes aim at banning problem plastics:
Minister of Environment and Climate Change Strategy, Hon. George Heyman introduced new legislation that will allow the provincial government to take direct action to phase out single-use plastic products and packaging. The first phase of new regulations is expected in 2023.
The current act allows for packaging materials, such as plastic checkout bags and single-use polystyrene foam takeout containers, to be regulated or banned. The proposed legislative changes will allow regulation of other products such as plastic drinking straws, utensils and stir sticks that are harmful to the environment.
This furthers the Province’s actions launched in July 2021 to allow local governments to ban single-use plastics without requiring ministerial approval. More than 20 municipalities are developing bylaws banning single-use plastics, and the municipalities of Esquimalt, Nanaimo, Richmond, Rossland, Saanich, Surrey, Tofino, Ucluelet and Victoria have approved bylaws in place.
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Have your say on water waste reduction:
To help the Government of Canada achieve its climate change goals and sustain our water supply for future generations, Measurement Canada is looking into possible areas where it could help manufacturers, utilities and end users support and promote water conservation through increased accurate measurement of water. Some of these initiatives may provide funding to municipalities to update their infrastructure, including replacing water meters or installing new ones within their systems to help control water loss and promote sustainable water use.
Canadians are invited to participate by visiting the consultation web page and sharing their experience with water measurement approaches and water meter billing practices currently in use in the Canadian marketplace.
Measurement Canada’s consultation has been extended until November 18th.
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Air Canada to Offer COVD-10
Travel Testing Options
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Air Canada recently announced the introduction of new testing products, including portable self-administered COVID-19 molecular and antigen test kits, through a partnership with Switch Health, a Canadian-based healthcare company.
Using the Switch Health COVID-19 RT-LAMP Kit, customers can test themselves while travelling abroad prior to their flight to Canada to meet Government of Canada testing entry requirements without the need to visit a foreign COVID-19 testing clinic. These tests are conducted under the remote supervision of a Tele-health professional from Switch Health and include an electronic report suitable for travel.
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WorkBC In-Person Hiring Fair
Register Today
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Are you looking to meet and hire skilled workers?
WorkBC Richmond, the BC Hotel Association, and the Richmond Public Library are pleased to connect job seekers and employers for an afternoon of engagement and networking at the Tourism & Hospitality Hiring Fair.
During this in-person, exhibition-format hiring fair, employers will have the opportunity to meet with over 200 candidates to cultivate employment interest, establish connections, and secure skilled workers.
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Thursday, Nov 25, 12 pm - 5:30 pm
- Venue: Richmond Public Library, Brighouse Branch,100-7700 Minoru Gate
- Format: Exhibition-format | There will be ten 25 minute time slots, with a maximum of 20 job seekers per appointment time. A maximum of ten employers will be in attendance.
Timeline of Events:
- 12pm | Event begins
- 2:30pm-3pm | Break
- 5:30pm | Event ends
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Key considerations:
- Each employer may bring one stand-up banner.
- Please do not bring a tablecloth as surfaces will be sanitized every 30 mins.
- Power extension line is provided.
- Masks are mandatory at Richmond Public Library.
- At this time, we ask that only one representative per property attend. Should you wish to bring another hiring manager, please indicate in your registration form.
- Employer registration is limited and is on a first-come, first-serve basis. You will be contacted to confirm your spot.
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Questions? Reach out now!
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BCHA & TIABC AGM & Industry Update | Now a Hybrid Event |
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The Tourism Industry Association of BC (TIABC) and BC Hotel Association (BCHA) are delighted to present a state of the industry update event at our respective AGMs taking place in at the Delta Kamloops on November 17th.
Having received significant interest in making the event online, and after careful consideration, we have decided to move forward with a hybrid model, welcoming both in-person and virtual attendees!
We are happy this decision will allow more individuals from our communities to join us! However, in an effort to restore confidence in our meetings and events sector and support our industry colleagues, we encourage you to join us in person. You do not have to be a member of the BCHA or TIABC to participate.
EVENT TIMELINE:
- 1pm – 2pm | TIABC AGM
- 2pm – 3pm | Keynote Speaker, Emile Gourieux of STR on global trends and recovery
- 3pm – 4pm | BCHA AGM & Live Industry Update presentation
- 4pm – 5pm | Industry Town Hall and Q&A
- 5pm – 6:30pm | Reception and networking
Join us for this FREE state of the industry update, with a focus on recovery and trends. Gain critical insights into the work each organization has led, hear directly from our Keynote Speaker on global trends and recovery, and learn about programs and resources available to you!
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Are you an accommodator in the Greater Victoria or Southern Okanagan regions?
The BCHA will also be in the communities of Victoria, Nov.4; Kelowna, Nov.15; and Penticton, Nov.16 for our in-person Live Industry Update series!
Please join us as we provide:
- Updates on advocacy efforts both provincially and federally
- Information on emerging issues and ways to mitigate risk
- Tools, resources, and benefits available to our members
- Recovery strategies for the tourism and hospitality sector
- A townhall Q&A session with special guest panelists
- A catered networking portion with many door prizes to be won
We want to hear directly from you to help inform our advocacy work moving forward - register below!
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ICYMI | Randy Boissonault Name Federal Tourism Minister & Associate
Minister of Finance
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In a swearing-in ceremony at Rideau Hall this week, Prime Minister Justin Trudeau unveiled his new cabinet of 38 ministers.
Edmonton Centre MP Randy Boissonnault was named federal Minister of Tourism and Associate Minister of Finance. This is a huge leap forward as we now have our own dedicated Minister of Tourism.
He is one of nine first-time cabinet ministers to be given a portfolio by Prime Minister Justin Trudeau. The new cabinet for the minority government contains 38 ministers as well as Trudeau.
About our New Tourism Minister
Boissonnault was first elected as a federal MP in 2015 before losing his seat in 2019 when the Liberals were shut out of Alberta. During his first time in office he was parliamentary secretary to the Canadian heritage minister and named special advisor to Trudeau on LGBTQ2 issues.
Boissonnault was one of two Liberal MPs elected in Alberta last month. The last cabinet minister from Alberta was Amarjeet Sohi who was the federal natural resources minister until he lost his seat in 2019.
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Webinar | Pre-Opening Best Practices for Ski Area Accommodators |
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DATE & TIME | Wednesday, November 10, 2021 from 1PM - 2PM PDT
WITH HOSTS
- Andrea Hinck, Director, Industry Training at go2HR
- Ingrid Jarrett, President & CEO, BC Hotel Association
OVERVIEW
Ahead of the upcoming ski season, the BC Hotel Association (BCHA), go2HR, and Canada West Ski Area Association (CWSAA) have partnered to bring a pre-ski season information session, delivering tools and resources to better support ski area accommodators. With evolving protocols and limited access to workers, this webinar is aimed at offering tips for training and onboarding, safety, and the latest in best practices for reopening.
COVERED IN THIS WEBINAR | LEARN:
- Welcoming guests back to your property | navigating the latest service standards and protocols
- Training support from pre-onboarding to first 30 days
- How to do more with less | focusing on upskilling your anchor employees
- Tips & best practices on how training supports employee retention
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Reminder | COVID-19
Emergency Support Programs
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Last week, Deputy Prime Minister and Minister of Finance Chrystia Freeland announced changes to the existing COVID-19 emergency supports.
On October 23, the Canada Recovery Benefit (CRB), the Canada Emergency Wage Subsidy (CEWS), and the Canada Emergency Rent Subsidy (CERS) expired and were replaced by tailored, targeted programs to support those businesses that continue to face restrictions or and/or significant losses of revenue.
As of October 24, 2021, the following programs are now available for businesses and individuals:
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Canada Recovery Hiring Program (CRHP): The program is extended until May 7, 2022, with a 50% subsidy rate.
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Relaunch Program for Tourism and Hospitality(Tourism and Hospitality Recovery Program): Businesses in these sectors will be able to access support through CEWS and CERS if they continue to face revenue losses. The subsidy rate will start at 40% for those with a revenue loss at 40%, and the maximum subsidy is 75%.
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Hardest Hit Recovery Program: Similarly, employers who can show they have faced deep and enduring losses will be able to access subsidies through CEWS and CERS. The subsidy rate will start at 10% for applicants with a 50% revenue loss and will provide a maximum 50% subsidy for those with a 75% revenue loss.
- Lockdown Support: This program will be available should the ongoing response to COVID-19 require further lockdowns. Businesses facing temporary local lockdowns can access CEWS and CERS.
- Canada Worker Lockdown Benefit: It will provide $300 a week to workers who are subject to a lockdown.
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Extension of eligibility for Canada Recovery Sickness Benefit (CRSB) and Canada Recovery Caregiving Benefit (CRCB)
The Deputy Prime Minister added that to determine eligibility for these programs, the government will use a “two-key system” meaning that employers can prove revenue loss either a) over 12 months of the pandemic or b) during the current month. Minister Freeland also noted that in the period of March 3-May 7, 2022, these supports will decrease by half.
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Updates on Provincial Orders
and Health Measures
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Capacity limits on some events and gatherings have been lifted in some parts of B.C. allowing full capacity for gatherings like concerts, sports events, weddings and parties.
Additionally, individuals born before 2009 must have received two doses of an accepted COVID-19 vaccine to meet the standard for proof of vaccination.
For more information about current restrictions, you can also visit these government websites:
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This week, Provincial Health Officer Dr. Bonnie Henry also announced COVID-18 booster shots would be made available to all British Columbians by May 2022. Dr. Bonnie’s announcement won't affect vaccine cards -- two doses of any combination of COVID-19 vaccine will mean an individual is fully vaccinated.
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Canada's Standardized Proof of Vaccination for Travel | Mandates Incoming Oct.30 |
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Last week, Prime Minister Justin Trudeau announced that a standardized Canadian COVID-19 proof of vaccination is now available to residents of Newfoundland and Labrador, the Northwest Territories, Nova Scotia, Nunavut, Ontario, Quebec, Saskatchewan, and Yukon, with other provinces to follow suit. The Prime Minister also noted that Canada is working with partners internationally to ensure the proof of vaccination is recognized and accepted abroad to facilitate international travel.
Effective October 30, 2021, travellers departing from Canadian airports, and travellers on VIA Rail and Rocky Mountaineer trains, will be required to be fully vaccinated to travel. To allow travellers time to become fully vaccinated, there will be a short transition period where they will be able to travel if they show a valid COVID-19 molecular test within 72 hours of travel as an alternative to providing proof of full vaccination. If travellers have not already started the vaccination process, or do not start soon, they risk not qualifying for travel as of November 30, 2021. According to media reports, changes are coming soon to the global health travel advisories to a destination-based approach, so Canadians can better prepare travel plans.
Key Links
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When employees struggle to manage difficult guests or personal situations outside of work, it can negatively impact their mental health in the workplace. As a manager, responding to employee concerns in a crisis can be very challenging. Fortunately, there are steps you can take to support them.
This webinar includes practical information and resources on:
- How to support employees when faced with difficult guest situations
- How to respond when an employee approaches you in crisis
- When to bring in additional help
- The importance of offering choices to employees as they cope
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Destination BC’s Proof of Vaccination Messaging Guide has been updated to reflect new information and industry FAQs, including details on full vaccination requirements that went into effect for BC on October 24 and where to find information on the new pan-Canadian vaccine passport for plane, train and cruise ship passengers in Canada.
The Guide will continue to be updated as new information is available.
Details include:
Tourism Restart Step 3 Toolkit
For a quick guide on communications, health and safety, workforce, and marketing in relation to Step 3 of BC’s Restart Plan, BC tourism businesses and partners can also refer to the Tourism Restart Step 3 Toolkit.
go2HR COVID-19 Vaccinations in the Workplace Toolkit
Do employers need to have a vaccine policy in place? Can employers demand proof of vaccination from their employees? How can employers balance health and safety concerns with human rights or privacy ones? What do employers need to consider if they want to implement a vaccine policy?
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go2HR | New BSafe Proof
of Vaccination Module
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BSAFE™, an online COVID-19 health and safety training program developed specifically for the BC tourism and hospitality industry, has been updated!
BSAFE is designed to ensure foundational health and safety knowledge for BC’s tourism and hospitality businesses to keep everyone — workers, guests and communities — safe as we continue to move through the COVID-19 pandemic.
Course details:
- Free for BC tourism and hospitality employers and employees
- Created by go2HR in partnership with tourism and hospitality stakeholders and the Ministry of Tourism, Arts, Culture and Sports
- Asynchronous, online training course, 90-minutes in length
What You’ll Learn:
BSAFE is comprised of 6 modules that cover a variety of topics to give you a foundational understanding of COVID-19 health and safety protocols as well as tips on handling non-compliance.
- Module 1 Understanding the Legal Context for COVID-19
- Module 2 Keep Yourself and Others Safe
- Module 3 Keeping Records
- Module 4 Communicating Effectively with Your Team and Guests
- Module 5 Responding to Challenging Interactions (scenarios)
- Module 6 BC Proof of Vaccination Protocols
Organizations and individuals are able to sign up to take part in the BSAFE training. You can join the over 400 organizations who are already registered and working on becoming BSAFE Trained businesses. Upon full completion of the course, participants will receive a certificate of achievement. Employers who have 75% of their workforce successfully complete the training course, will be recognized with a “BSAFE Trained” certificate. They can use this certificate in different ways to demonstrate their commitment to providing a safe environment for guests and workers, thereby increasing consumer confidence. go2HR will provide a communications toolkit for BSAFE Trained business to easily assist them in promoting this new designation.
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Get Involved with the #BELLYUP
Campaign & Protect BC's Salmon
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Earlier this month, the Wilderness Tourism Association of BC (WTA) launched the #bellyup campaign, an initiative that links the fate of the wild Pacific salmon and BC's tourism industry.
If you believe that the future of BC's tourism economy depends on the health of wild salmon and the ecosystem they support, you can get involved and support the WTA in this campaign.
WTA considers this a sustainability imperative for BC's tourism industry. They ask for support from any of the 19,000+ businesses and hundreds of thousands of employees in BC's tourism and hospitality sector who share their concerns and perspective, and also from environmental and other stakeholder groups in the Pacific Northwest.
To access social media and promotional materials for the #BELLYUP Campaign click here.
View the latest video series for the #BELLYUP Campaign here.
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#HaveYourSay | BC Chamber of Commerce Collective Perspective Survey |
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Results from the survey will:
- Identify evolving trends – and roadblocks
- Brief government on the business climate in preparation for the 2022 budget
- Inform our advocacy efforts
All BCMindReader members who complete the survey will be entered to win one of three $250 VISA Gift Cards!
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Resource | Explore Propel Student Placement Program Today |
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Funded by the Government of Canada through the Student Work Placement Program, Propel offers registered Canadian businesses, startups and not-for-profits related to the tourism and hospitality sector a wage subsidy of up to 75 per cent of a qualifying student’s wages, to a maximum of $7,500. Students enrolled at a recognized post-secondary institution can apply for a paid position to fulfil the co-op or internship component of their program. The position being covered must be a work-integrated learning opportunity for a post-secondary student but can be accessed by businesses that cover all facets of the visitor economy: accommodations, food and beverage services, culinary, recreation, entertainment, culture, events, transportation, travel services, and more.
Eligibility
Businesses: Registered Canadian businesses, startups and not-for-profits organizations related to the tourism and hospitality sector.
Students: Any student working in the tourism and hospitality industry, but does not necessarily need to be studying tourism or hospitality.
- Full or part-time work-integrated learning
- A minimum of 20 hours a week; minimum of 4 weeks
- Not funded by other federal grants
- With a tourism/hospitality employer and/or related to a tourism/hospitality job function
- Students cannot be replacing a displaced worker or filling a role left vacant due to a labour dispute
Benefits
Benefits of the program ensure that students gain paid hands-on learning and mentoring in their field of study. Employers acquire much-needed early talent to help with the recovery of the industry, as well as assistance with wages after an 18-month stretch of little or no income. Post-secondary institutions complement their programming by connecting students and the workplace.
Get Started
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Save the Date! | BC Tourism & Hospitality Conference, March 8-11, 2022
Mark your calendars! The 2022 BC Tourism & Hospitality Conference officially has a date. Taking place in Prince George, March 8-11, 2022, the conference will be an informative multi-day conference aimed at supporting growth and celebrating industry.
Stay tuned for further updates coming soon!
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Rapid Testing Info Session: Register Today
Rapid testing has long been seen as a possible tool to help employers manage COVID-19 in the workplace. However, until recently, these tests were not widely available and employers were unsure how to implement.
Safe Screen B.C. has been developed in partnership with the Ministry of Health and the Provincial Health Services Authority (PHSA) to help businesses across the province access rapid antigen tests and set up onsite rapid COVID-19 workplace screening programs for asymptomatic employees, in support of B.C.’s Rapid Point of Care Testing Strategy.
Safe Screen B.C. provides businesses with the toolkits, resources and guidance to help set up onsite rapid COVID-19 workplace screening programs for employees and staff only.
At this time, Safe Screen B.C. will not be able to support companies looking to conduct screening for clients, customers, patients, visitors and family members
Safe Screen B.C. is offering info sessions to employers through this week. Please register to find out more about rapid testing in the workplace.
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You’re invited to the 2021 TIAC Tourism Congress at the Westin Ottawa on November 30 to December 1 –
in-person & online
The pandemic has changed everything. But it’s also given us the opportunity to work together, adopt new ways of doing business, and reimagine what tourism looks like post-COVID-19. Come join the Tourism Industry Association of Canada at the 2021 Tourism Congress.
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Reimagining the Future of Tourism: Rebuild, Reframe, and Rethink
November 3 & 4, 2021
We invite you to come together as a tourism community to learn from everything we've been through and think differently about how we can co-create a vibrant and resilient tourism industry in B.C. This 2-day virtual event will have thought provoking workshops and panels, opportunities to learn from tourism leaders from around the globe, and time to network with industry colleagues.
The BCRTS Tourism Summit 2021 is open to all tourism stakeholders and GSTC members at no cost.
The BCRTS is a collaboration between the following five regional destination management organizations in B.C.: Thompson Okanagan Tourism Association, Cariboo Chilcotin Coast Tourism Association, Kootenay Rockies Tourism Association, Northern BC Tourism Association, and Tourism Vancouver Island.
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Info Session on Propel: A new wage subsidy
Need help bringing on new staff? Hiring students is a great way to build your team for short-term needs and to build a talent pipeline for the long term! And now you can access a wage subsidy of up to $7,500 through Propel, a brand new Student Work Placement Program (SWPP)!
Propel is offered through Tourism HR Canada, a Canadian organization with a mandate aimed at building a world-leading tourism workforce. Propel is specifically designed to support the tourism and hospitality sector.
Learn more about how your organization can take advantage of this federally funded wage subsidy program and how to bring on students from hospitality and tourism management, culinary arts, and other programs from across the province at this info session on Monday, November 15th at 2:00pm (Pacific).
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Seat At The Table
How do we retain and develop women of recreation, tourism and hospitality in the worst labour crisis the industry has ever seen?
WORTH Association is inviting industry professionals to attend "Seat at the Table".
Date: Wednesday, November 17th from 9-11:30am (PT)
Attendees will create dialogue, gain broader perspectives and collaborate to develop creative solutions to challenges women face in the industry. The plan is to find answers from the community & for the community, and present these findings to key stakeholders to generate industry-wide attention and action. Researchers from Capilano University and The Sociable Scientist will be facilitating the session at the Vancouver Lookout. As an entirely volunteer-driven organization, WORTH is looking for sponsors to ensure this event is a success.
Click here to learn more about WORTH and the "Seat at the Table" opportunities
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Have You Registered for WCLC Yet?
November 15-16, 2021
At The Westin Bayshore - Vancouver
For the first time in nearly 2 years the Western Canadian Lodging Conference is back! Catch up with colleagues and network with new faces as we dip our toe out of the virtual world and back into live events.
This year's conference will showcase 4 panel discussions and a closing keynote.
The Westin Bayshore is also providing a special rate for attendees for bookings made until November 9th. You can reserve your room by clicking here.
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Tipping Our Hat to Industry!
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In an article celebrating the return of American travel to Canada, Architectural Digest outlined Victoria's Inn at Laurel Point as a must-visit destination.
The article reads: The real aristocrat design-wise is the nearby Inn at Laurel Point, one of the few hotels that famed Canadian architect Arthur Erickson ever left his moniker on. His 65-suite Erickson Wing, completed in 1989, comprises a series of stacked, sloping terraced suites with a spectacular harbor view, and a ground-level, glass-roof events space overlooking an extensive water garden.
Some three decades later, his original vision for the hotel’s public spaces has now been realized, with a new design by the original project architect, John Graham, that transforms the lobby, entranceway, meeting spaces, outdoor garden area, and Aura restaurant, with new executive chef Ken Nakano at the helm. Throughout the Erickson Wing, pieces from the original owners Paul and Artie Arsens’s Asian and Indigenous themed collection, are on display."
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Vancouver Island has been selected as a Top Region by Lonely Planet’s "Best in Travel 2022," and the only Canadian destination to make the annual list of top 10 countries, cities and regions to visit in the year ahead as recommended by the globally recognized guidebook and travel publishing company.
Lonely Planet’s number one region for 2022 is the Westfjords, Iceland; West Virginia, USA comes in second; and Xingshuabanna, China is third. Vancouver Island is number nine of ten. See all top 10 lists at the link below.
“We are honoured to receive such positive recognition for Vancouver Island at a time when our tourism industry is embarking on a road to recovery,” says Anthony Everett, President & CEO of Tourism Vancouver Island. “As international visitors begin to travel again, they will look to trusted travel authorities such as Lonely Planet for direction on which destinations to choose first.”
Best in Travel 2022 is Lonely Planet’s 17th annual edition. This year places particular emphasis on the best sustainable travel experiences, ensuring travellers will have a positive impact wherever they choose to go. Each destination is chosen for its topicality, unique experiences, ‘wow’ factor and ongoing commitment to sustainable tourism practices.
“This criteria is particularly meaningful given Tourism Vancouver Island’s dedication to developing and promoting responsible and sustainable travel in the Vancouver Island region,” adds Janet Docherty, Chair of Tourism Vancouver Island’s Board of Directors. “We thank the residents of Vancouver Island for contributing to making the region a special place to live and visit.”
For more info visit https://lnkd.in/g43YWxWB. Congratulations to our Vancouver Island operators for establishing and sustaining such a magnificent and must-see destination!
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Industry News & Quick Links |
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HOT OFF THE PRESS
Justin Trudeau’s post-election shuffle looks like a big deal, with Chrystia Freeland remaining, as expected, in place, but other key players getting new gigs. The Globe leads with the big moves. Read more
Many restaurants, concert venues and banquet halls are allowed to return to full capacity, but restrictions lifting don't apply to things like dancing. A longtime event planner says the lack of clarity makes it hard to plan events and it's not doing the industry any good. Read more.
Capacity limits for certain indoor gatherings will ease as of midnight Sunday in parts of B.C. – but the relaxed rules don’t apply to the live event industry – which is still struggling. Kamil Karamali reports. Read more.
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INDUSTRY TRENDS AND NEWS
Occupancy: 58.2% (-20.9%) - Average daily rate (ADR): CAD152.87 (-14.8%) - Revenue per available room (RevPAR): CAD89.00 (-32.6%) Read more
A lot has been speculated about what could and should change because of the pandemic. There is one aspect of the hotel business that desperately needs to change and the Covid crisis is not to blame. However, it will most certainly speed things up. Read more
Premier Inn owner Whitbread has said it will pay millions in wage rises and bonuses to try to combat what it calls persistent staff shortages. Read more
The launch of the Phuket Sandbox on July 1, 2021, is an important step on the road to recovery from COVID-19 and a measure that many other destinations in the Asia-Pacific region could soon mimic. In conjunction with HotStats, HAMA AP has conducted a preliminary analysis of performance in the first two months of the Sandbox operation. Read more
Revenue management is in firm focus for hoteliers as the travel industry starts to recover in many regions. Yet, if quality measurements are not given the same priority over the pandemic recovery period, it could have serious consequences for hotels. Hotel quality has become as imperative as price in terms of influencing the guest decision and the perceived value of the overall experience. Read more
Blue Origin, the space tourism company owned by Amazon founder Jeff Bezos, has announced plans to launch a commercial space station. Read more
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HAC President & CEO Commends and Comments on New Cabinet |
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Last Laugh | Halloween Edition! |
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