November 2022 E-Newsletter

Save the Date: November 29th is Giving Tuesday!

Giving Tuesday is a global day of giving where people all over the world unite to support their favorite nonprofits. Eden I&R is counting on our supporters to come together to support our vital work of connecting people to life-saving information and resources.

When you give to Eden I&R, you aren’t just providing our community with much-needed access to social and health services. You’re also helping us give hope to our most vulnerable individuals and families in Alameda County. Will you join us?

Honoring National Native American Heritage Month

November is designated as Indigenous People’s Heritage Month, also known as Native American Heritage Month, which is an important time to reflect on the essential role of the first stewards of the lands we now call the United States.

If you are looking for more information, the Alameda County Library has a number of resources available to help you explore the history, art, culture, and traditions of Indigenous peoples, such as staff-recommended novels, poetry, and interactive maps.  

Celebrate Information and Referral Day

November 16th marks the celebration known as National Information and Referral (I&R) Day. It is an opportunity for us to acknowledge and appreciate the work done daily by our team of professionals who link services to people through information and referral programs.

If you or someone you know needs help, Team 211 is there 24/7. Please join us in celebrating and expressing our gratitude for their tireless work.

Seeking Volunteers



We are seeking volunteers to join our cause! 211 is often the first step for vulnerable people who don’t know where to turn for help. Volunteers are an essential part of these efforts. Without their time and energy, we would not be able to maintain the breadth of our services. There are many ways to get involved.

Please get in touch with us at 510-727-9565 if you are interested in helping, or visit us online by clicking 'Get Involved' to learn more.

Job Opportunities

Finance Director: As a vital member of the leadership team, you will lead day-to-day finance operations, including providing overall financial oversight and monitoring. Learn more.

2-1-1 Contact Center Manager: In this integral role, you will work collaboratively with two other co-managers to maintain the

day-to-day operations of the 2-1-1 Contact Center. Learn more.

Junior Program Manager (Housing Portal): Under the supervision of the Senior Program Manager, the Junior Program Manager will focus on user support and provide day-to-day coordination of portal maintenance. Learn more.

Community Resource Specialist (CRS): Under the direct supervision of the 211 Contact Center Manager, the CRS will address clients' concerns over the phone and through text and provide needs

assessment and referral. Learn more.

Eden I&R/211 in the Community

Alameda County Preparedness Day

On Oct. 22nd, Team 211 attended Alameda County Preparedness Day, and our Disaster Preparedness Coordinator, Lars Eric Holm, conducted two workshops throughout the day. Attendees learned about vital resources and information that will keep them safe when an emergency strikes. Thank you to Supervisor Keith Carson for hosting this fantastic community event and having us join!

You can read more about the day in this recent article from Oakland North. To learn more about Eden I&R's Disaster Preparedness programs, visit us at edenir.org/disaster-resources.

OUSD Community School Managers Resources Fair



Our team was recently invited to participate in a resource fair for Community School Managers (CSMs) in the Oakland United School District. It was wonderful to connect with all the CSMs and the other vendors and hand out information on our programs and services.

If you would like Team 211 at your next event, please reach out to our Development & Outreach Associate, Bridget Schultz, at bschultz@edenir.org.

A Fremont senior reached out to 211 looking for transportation assistance. He had physical challenges, making it difficult to get around on public transportation. 211 provided ride resources through Life Eldercare’s Assisted Transportation Program, Ride United Lyft Partnership, and J-SEI Senior Ride Program.

Read more 211 call examples.

211 By the Numbers - October 2022

211 Alameda County:

5,744 conversations handled

8,845 referrals provided

Additional October & Year-To-Date 211 stats

Demographics:

71% female

26% single mothers with minor children

52% living with disabilities

Average Call Length:

6:56 minutes

Average Wait Time:

1:26 minutes

Services Database:

81 agency record updates

245 program record updates

Housing Database:

31 units added

1,813 records updated

Website page views:

42,455

Website Sessions/visitors:

12,262

AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations.

Last month, AHIP completed 98 calls, 3 client meetings and provided 397 housing referrals and 106 referrals to services. AHIP completed 1 permanent housing placement, 3 site visits, and assisted 3 clients with Coordinated Entry System navigation and document readiness. Year to date, AHIP has provided assistance to 255 unduplicated clients.

"I really appreciated the time and attention that 211 provided. Thank you very much for your professionalism!"

Partner Spotlight - Aces Aware

National Child Mental Health Month is observed in November. To recognize the importance of this month, we would like to highlight the work of Aces Aware. The ACEs Aware initiative is a first-in-the-nation effort to screen patients for Adverse Childhood Experiences (ACEs) to help improve and save lives. ACEs Aware strives to create a better world for our children, families, and communities by working together across sectors to prevent and address the impact of ACEs and toxic stress.

Donor Spotlight - California Department of Public Health



Thank you to the California Department of Public Health for providing Eden I&R with the funding to proactively identify and refer eligible 211 callers to the California Smokers' Hotline. This project was formed to increase awareness and use of existing free tobacco cessation services among low-income individuals who disproportionately experience high rates of tobacco use. The long-term goals are to accelerate quitting behaviors and significantly reduce tobacco use.

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