As a paperless bill subscriber, or if you have provided an email to FreeState Electric Cooperative, you will be sent this e-newsletter each month that will provide important information including digital versions of paper bill stuffers, important announcements, and news that may impact your account or electric service.

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If you have questions about this newsletter please contact marketing@freestate.coop or call 1-800-794-1989. 
From the CEO
It is essential for FreeState Electric Cooperative to respond to, and be available for our members because it is the cooperative way. After all, we work for you.

As our first official year as FreeState wraps up, I want to give you a sneak peek at what we here at the cooperative are working on to solidify the future of your rural electric cooperative, and how our member-owners (each one of you) will continue to drive us.

Space Heater Safety
Staying warm in winter months can be a challenge and we oftentimes look for a quick and convenient method to avoid feeling cold. Space heaters are commonly used because they are quick to heat a room. However, with the convenience comes danger when not used properly.

Protect yourself and your investment
Cogeneration projects have been built by installers before the approval process needed through FreeState has been completed.  Failure to get approval before building could be a significant problem if your application does not meet our guidelines.

Businesses and organizations who participated this year were: Comfort Plus, Cromwell Solar, Ed Bozarth Chevrolet, Good Energy Solutions, Green Factor Insulation, Ground Source, Inc., Kansas Cooperative Council, Kansas Spray Foam Insulation, Heinen Plumbing, Heating and Electric Services, Inc., and FreeState Electric Cooperative.

Thank you to all members who participated in this new event!
Community Energy Fair
FreeState Electric Cooperative’s first Community Energy Fair was held on October 24 from 4 to 7 p.m. in Topeka.

Eleven local businesses from across our service territory participated to provide, FreeState members had the opportunity to gather information regarding home efficiency and energy conservation.

“This event is just one way we hope to help our members,” said Steve Foss, chief executive officer. “Events like these not only provide valuable information to our members, but serve the community by getting local vendors in front of members who may have products or services that can be of value.”

FreeState also collected donations for the last week of the Cooperative Soap Drive where 410 pounds of soap items were collected. All donations will be divided and given to area food pantries to help those in need throughout our communities.
FreeState's Phone Prompts. Your Options When Calling.
FreeState uses a call capture system. On this system members can call FreeState to report security light issues, outages, and other emergencies while also making account payments, speaking to a representative, changing and updating account information, and checking the status of existing outages.

All members can hear the full menu of options via telephone by calling 1-800-794-1989. This menu includes four prompts for members to listen to and respond accordingly.

You will hear:
  • Press 1 for non-emergencies and security light issues
  • Press 2 to report an outage, check an existing outage status, or to update your account phone number
  • Press 3 for payment (to make a payment via phone you must use this option as our representatives cannot take these payments over the phone)
  • Press 0 for immediate assistance or to speak to an FEC member service representative

In FreeState’s efforts to address all members as quickly as possible, non-emergency messages left after hours will be addressed during the next business day. Messages left during business hours will be addressed as soon as possible by the appropriate office personnel.

To avoid listening to all prompts, you can call the direct payment line at 877-853-6120.

See the graphic below.
No Cold Weather Rule
FreeState Electric Cooperative is not regulated by the Kansas Corporation Commission (KCC), therefore, does not participate in the Cold Weather Rule that restricts electric disconnects between Nov. 1 through March 31, or when temperature forecasts are 35 degrees or below.

All delinquent accounts are subject to disconnection as temperatures during these dates are not a governing factor in disconnection for non-payment.
FreeState district offices will be closed Monday, December 25 and Tuesday, December 26. We will also be closed on Monday, January 1 for the New Year.
Calendars are here!
The 2018 FreeState calendars are here!

Support our line crew by hanging up our FreeState calendar. They are available in either of our district offices.

These make great Christmas gifts!
Click the image to the right to visit our Kansas Country Living center-spread archive. Each month we provide information to our members in this publication. Flip to the middle of the magazine to find it, or visit our website. Archived issues of this e-newsletter are also available. 
FreeState Electric Cooperative
Public Relations, Marketing, and Communications
www.freestate.coop
McLouth | Topeka
1-800-794-1989
marketing@freestate.coop
Privacy Policy 
FreeState is a consumer-owned and consumer-controlled electric cooperative. FreeState operates on a not-for-profit basis for the benefit of its member-consumers. Accordingly, the Board has adopted this Policy on Privacy of Member-Consumer Information to establish fair information principles for FreeState in carrying out its responsibility to respect the privacy of personally identifiable information about member-consumers.
Notice: FreeState publicly discloses its policies and practices for the collection, maintenance, use, and disclosure of personally identifiable information about member-consumers.            
Statement of Non-Discrimination
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.
  FreeState Electric Cooperative, Inc., is not subject to the jurisdiction, regulation, supervision and control of the Kansas Corporation Commission, except as specified in K.S.A. 66-104d(f). 
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