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National Public Safety Telecommunicators Week: Honoring the dispatchers who keep RTD's system safe | When customers contact Transit Watch to report suspicious behavior or unsafe activity, the first people who respond are RTD’s police dispatchers. These colleagues field communications around the clock to support customers and RTD employees across the agency’s service area. Public Safety Telecommunicators Week, which began Sunday, recognizes dispatchers for their crucial, behind-the-scenes role in assisting the community every day of the year. | | Reflections from some of RTD’s public safety dispatchers | | |
“No one does this job alone. It takes coordination, trust, and constant collaboration across departments to respond effectively in the moment.”
— Michael Finnell, Lead Public Safety Dispatcher
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"This is an ever-changing role; no two shifts are the same, no two calls are the same. We are constantly learning and growing as a team to better ourselves and enhance the service we provide to our fellow RTD employees and the community."
— Mary Cruz, Lead Public Safety Dispatcher
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"Working as a public safety dispatcher gives me an opportunity to connect directly with the community so that I can help build trust in RTD as the leader in mobility. Being able to work with the public and solve their issues or help them in a time of need is incredibly rewarding."
— Ryan Gerard, Public Safety Dispatcher
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"Working as a public safety dispatcher for RTD, I handle emergency and non-emergency calls by gathering information through a variety of systems. I have the opportunity to coordinate with officers and partner agencies to ensure a safe and effective response. In my role, I get to support RTD's values and maintain a safe transit environment for the communities we serve."
— Ian Weir, Public Safety Dispatcher
| | Final June Service Changes go into effect June 7 | |
The next round of service changes supports Downtown Rail Reconstruction, advances the agency’s System Optimization Plan, and aims to improve the customer experience. Notable changes include:
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Temporary reinstatement of the C Line, providing service between Littleton•Mineral and Union stations
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Temporary suspension of the D, H, and L lines to accommodate work related to the Downtown Rail Reconstruction Project
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Introduction of the T Line, or Temporary Line, which will operate between Lincoln and I-25•Broadway stations
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Restoration of 15-minute service frequencies on the G Line 6 a.m.-9 p.m. weekdays, and 8 a.m.-6 p.m. Saturdays, Sundays, and holidays
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Restoration of 30-minute service frequencies on the B Line 6-9 a.m. and 3-6 p.m. weekdays
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Discontinuation of Platte Valley FlexRide service
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Expanded service hours for Denver Tech Center FlexRide
Click the link below to view the full list of service changes taking effect in June.
| | Welcome to RTD’s newest employees! | Ten employees joined the agency at Monday’s orientation. Welcome aboard! | | Every day across the Denver metro area, RTD employees are making lives better through connections. The agency is proud to spotlight our exceptional workforce who go above and beyond in their roles and embody RTD’s core values. Join us in celebrating colleagues who personify the values of passion, respect, diversity, trustworthiness, collaboration, and ownership. | | Bus operator shows kindness for customers boarding during demonstrations | Our operator, Maxwell Taylor, was exceptionally kind, friendly, and accommodating during the No Kings demonstration. He provided a lot of help to senior citizens like me. Thank you, Maxwell! | | Bus operator assists wheelchair-bound customer boarding bus | Operator Donna White went out of her way for a man in a wheelchair. She stopped everything she was doing to get up and help that man. She got up from her chair and asked a passenger who was sitting in the wheelchair area to move. | | Best Dressed Operator of the Week: Theodore Proulx | This week’s best dressed operator is Theodore Proulx from Platte Division. Congratulations, Theodore, and thank you for looking sharp for our customers! | | |
Paul Hamilton
Senior Manager, Paratransit Services (7 years)
James Kyle-Fischer
Service Person (10 years)
James Salazar
Bus Operator (19 years)
Frank Villanueba
Dispatcher (27 years)
Steve Roth
Facilities Maintenance Mechanic (35 years)
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Share your thoughts about the Employee Ideas Program | |
RTD is launching a new Employee Ideas Program, and employees are invited to submit their thoughts and share ideas that can help improve how RTD operates.
The agency is seeking the opinions and experiences of RTD employees to gather valuable organizational insights. By sharing them, staff can help make work simpler, smarter, and more efficient in a challenging time.
Ideas are being sought that support or further:
- Strategic Plan priorities, initiatives, or current tactics
- Cost savings
- Waste reduction (e.g., time, re-work)
- Process improvement (employee or customer-facing processes)
How it works
Submission
Use the online ideas form to share ideas and indicate whether you want to remain in the feedback loop to monitor status or participate in implementation efforts.
Review
All ideas will be reviewed for alignment with RTD's Strategic Priorities, impact, and feasibility by the Leadership Team and members of the Employee Ownership Task Force each month.
Selection
Ideas with the strongest potential for implementation and the highest impact on the agency will be prioritized for further exploration and implementation. Ideas not immediately selected will be documented for potential future implementation.
Click the link below to share your thoughts. You can help make a meaningful difference as the agency approaches employee goal setting and identifies Strategic Initiatives for the 2026-2027 Strategic Plan cycle.
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| The April OneRTD Graduation Ceremony is tomorrow at Blake Street | Sixteen bus operators, three light rail operators, and one N Line Commuter Rail engineer will graduate from their respective training programs at April’s OneRTD Graduation Ceremony. The event will take place at noon in the atrium at Blake Street. Employees are encouraged to attend. Those who cannot be there in person can click the link below to view the livestream. | | Reminder: The 2026 RTD Virtual College Fair concludes tomorrow | |
Tomorrow is the final day of the 2026 RTD Virtual College Fair! Swing by the Hub to register for informational webinars from Colorado Technical University and Employers Council.
Unable to attend? Click the link below to view recordings of each webinar, as well as links to program information.
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Reminder: Complete cybersecurity training by April 30 | | | | |
It is the midway point in this year’s cybersecurity training period, and many employees have already completed the course. The Cybersecurity team thanks staff who have taken the time to do their part.
Employees who still need to complete the training have until the end of the month to complete it.
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This course helps employees build and maintain skills to work safely every day. Participants will learn how to use agency devices safely, protect their digital identity, recognize cyber threats, and report incidents quickly. The training also explains RTD’s data classification levels and provides guidance on approved artificial intelligence (AI) tools and requirements, enabling employees to use AI appropriately. These actions support RTD’s commitment to providing a safe, reliable, and trusted system that makes lives better through connections.
Employees who use RTD computers or other technology resources were sent an email with instructions to access the 45-minute course on their assigned training platform.
Learn more and find training links on the Cybersecurity Awareness and Training page on the Hub.
Employees with questions or who need help with the training, please email csaware@training.rtd-denver.com.
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Next Facts-n-Snacks series: Discover ways to make yourself shine when applying for internal positions at RTD | |
Join Senior Talent Acquisition Partner Rachel Sileo and Talent Acquisition Specialist Roberto Ruiz Soto as they share tips and resources on how to apply for a new role within RTD at this month’s Facts-n-Snacks, taking place April 28-30.
Dates, times, location information, and links to register for each session are below. Please email Senior Specialist, Public Relations Austin Nettleton (austin.nettleton@rtd-denver.com) if you have any questions.
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Session 1:
2 p.m. Tuesday, April 28
In-person, District Shops, LoDo classroom
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Session 2:
2 p.m. Wednesday,
April 29
Virtual, Microsoft Teams
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Session 3:
10 a.m. Thursday,
April 30
Virtual, Microsoft Teams
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| RTD has a number of solicitations currently underway at the agency or planned for the near future. To view and download current solicitations, see upcoming opportunities, and review pending and awarded contracts, follow the links below. | | | | Debra's Quote of the Week | |
"Everybody — every human being — has the obligation to contribute somehow to this world."
— Edith Carter
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| What did you think of this edition of Inside Connections? | | | | |
Need to report a concern with a vehicle, bus route, rail line or customer facility? Fill out the OneRTD Care Reporting Form by clicking the link below. |
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