Inside Connections - March 6, 2024

March 6, 2024

RTD commemorates Women's History Month

National women's history is local to Denver, but there is no need to look outside RTD to find women actively advocating for equity, diversity and inclusion, which are key to making lives better through connections. RTD strives to create an equitable and inclusive workplace for all its employees that ensures equal pay and freedom from discrimination and harassment on the basis of gender, gender identity, gender expression, pregnancy, marital status and any other characteristic protected by applicable federal, state or local laws and ordinances.

Information Governance and Management team debuts new CORA portal

Starting Feb. 1, RTD’s Information Governance and Management (IGM) team introduced a new Colorado Open Records (CORA) request portal and updated the FAQs posed about the CORA process. The portal serves as the entry point for the public to access agency records.

RTD's DCRL team serves as agency's digital frontline for customers

Service disruptions, both planned and unplanned, are an unfortunate reality for transit agencies worldwide. Any level of disruption impacts customers, from a simple delay to a systemwide disruption that causes major delays on all modes of transportation. When disruptions happen, seconds matter and messaging must be clear, concise and accurate. This is where RTD's Digital Customer Relations Liaison (DCRL) team comes in.

RTD rail cars are built for winter weather

When cold snaps strike, everyone feels the effects of snow and lower temperatures. Through behind-the-scenes measures and by design, RTD keeps rail services running despite winter’s offerings of snow and freezing temperatures.

Organizational design, workplace assessment enters second phase

RTD is undertaking a comprehensive assessment of the agency’s organizational structure and workplace, designed to identify areas of strength and pinpointing opportunities for improvement through a systematic analysis of the agency’s structures, systems, processes, workflow and culture.

Read more on the Hub

March's Operator of the Month is Robert Bright from the Platte Division. Bright was nominated for his kindness and driving skill. He makes sure his customers are seated and comfortable before pulling away from bus stops.

Meet Robert

To our newest colleagues: Welcome to RTD!

RTD welcomed 31 new employees to orientation Monday! Say hello when you meet them.

Every day across the Denver metro area, RTD employees are making lives better through connections. The agency is proud to spotlight our exceptional workforce who go above and beyond in their roles and embody RTD’s core values. Join us in celebrating colleagues who personify the values of passion, respect, diversity, trustworthiness, collaboration and ownership.

Digital Communications Manager quickly assembles rail reconstruction page

During the last week of February, RTD publicly shared plans to undertake a multi-phased project to reconstruct light rail track in downtown Denver. Announcing the project involved teamwork and collaboration on many levels, and it was truly an all-hands-on-deck effort throughout the agency.

> Read more <

IGM thanks employees for their help with P drive elimination project

To all employees who participated in the P drive elimination project, Information Technology and Information Governance and Management worked together to assist file owners in moving files out of shared drives. The goal was to place the files into appropriate locations since the P drive was not backed up.

> Read more <

RTD highlights women in transit for Women's History Month

As noted above, March is Women's History Month, a dedicated time to acknowledge and celebrate the significant contributions made by women throughout history. RTD takes pride in its exceptional and diverse team of women who demonstrate strength and brilliance in their roles, working tirelessly every day to make lives better through connections, be it operating buses, maintaining trains, or contributing behind the scenes in traffic management.

In honor of these remarkable individuals, each week throughout March will feature a testimonial of one of these women, shedding light on their daily efforts and contributions to RTD and the community. This week, RTD features Cheryl Jones, a parts clerk with over 18 years of experience at the agency.

Vietnamese, Russian latest languages added to website, Next Ride

Language access is intrinsic to RTD's mission to make lives better through connections. Regardless of someone's preferred language or cultural background, all customers deserve the ability to reach the places they live, work and play without language acting as a barrier to accessing transit. As part of its Language Access Program, RTD is now providing Vietnamese language translation for all content on the agency's website and, this month, will add accessibility in this language to trip planner and Next Ride.

EOTF welcomes new members for 2024

The Employee Ownership Task Force (EOTF) is welcoming 22 new members this month! After a monthlong selection process, 10 represented and 12 non-represented employees were selected to serve on the EOTF in 2024. Group members will focus on projects related to Back to Basics, People Power and Welcoming Transit Environment.