New Strategic Initiative unveiled for 2024-2025 | |
A new Strategic Initiative joins RTD’s three returning initiatives for the agency's 2024-25 performance cycle. The new initiative, titled Customer and Community Connections, seeks to include customer feedback and community outreach efforts as key performance indicators in the agency’s annual performance cycle alongside current initiatives Back to Basics, People Power, and Welcoming Transit Environment, supporting the agency’s Strategic Priorities of Community Value, Customer Excellence, Employee Ownership and Financial Success. | |
RTD to provide two Zero Fare to Vote days to encourage voter participation | In collaboration with the Colorado County Clerks Association, RTD will make agency services available at no cost on Tuesday, Oct. 29, National Vote Early Day; and Tuesday, Nov. 5, Election Day. “This year and in subsequent general election years, registered voters can rely on RTD to deliver them to any polling place throughout the district to exercise their constitutional right to vote,” General Manager and CEO Debra A. Johnson said. | |
Proposed January service changes include 15-min E, H line frequencies | Fresh off implementing the latest round of service changes in September, RTD is already looking ahead to January. Key adjustments in that month’s proposed service changes include combining the eastern segments of routes 1 and 44 into a new route that connects the Baker and Five Points neighborhoods while serving the Santa Fe and RiNo arts districts; reinstating the Route AB2, which provides express service between Downtown Boulder, US-36•Table Mesa and Denver Airport stations; and reinstating 15-minute frequencies on the E and H lines. | |
RTD, City and County of Broomfield, Commuting Solutions open new bike shelters along US-36 | | |
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The Oct. 9 celebration was marked with a ribbon-cutting and shelter access demonstration at the US36•Broomfield Station. RTD Board of Directors Chair Erik Davidson shared remarks, as did Broomfield Mayor Guyleen Castriotta, Broomfield Mayor Pro Tem Deven Shaff and Commuting Solutions Executive Director Audrey DeBarros. | |
Welcome to RTD's newest employees | |
Seventeen new employees joined the agency at Monday's orientation. Welcome to each of you, and we are glad you are here! | |
RTD GM/CEO attends White House event recognizing organizations working to prevent drug overdoses | |
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On Oct. 8, RTD General Manager and CEO Debra A. Johnson (near center of image, wearing red) joined over 250 organizations, businesses and stakeholders from across the United States that have made voluntary commitments to the White House Challenge to Save Lives from Overdose. The challenge is a nationwide call to action to stakeholders to increase training on and access to lifesaving opioid overdose reversal medications.
At RTD, Narcan, an opioid overdose reversal medication, is carried by all POST-certified Transit Police officers and contracted security supervisors. Additionally, all contracted security guards have immediate access to Narcan in their vehicles. The medicine is also stored and available at RTD’s major transit hubs.
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Boulder Puppy Club trains future guide dogs to assist blind individuals with using transit | |
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Yesterday, Guide Dogs for the Blind volunteers teamed up with the Boulder Puppy Club and RTD to provide a training opportunity for puppies that will become guide dogs. Pups learned how to assist their handlers with boarding, alighting and navigating through two training buses at US36•Broomfield Station.
Are you interested in learning more about Guide Dogs for the Blind? Visit the link below to learn how to get involved.
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Every day across the Denver metro area, RTD employees are making lives better through connections. The agency is proud to spotlight our exceptional workforce who go above and beyond in their roles and embody RTD’s core values. Join us in celebrating colleagues who personify the values of passion, respect, diversity, trustworthiness, collaboration and ownership. | |
Bus operator shows patience, professionalism to ensure safe journey | |
I want to commend our driver, Felix Bocanegra. It is always a pleasure to have him as a driver. He is skilled, navigates traffic and construction well, and quickly gets us to our destination. He always has a positive attitude and a smile and seems to enjoy his job, which can be an exception.
> Read more <
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Bus operator assists wheelchair-bound customer with utmost kindness | |
I’m writing because our driver, Dominic Piedra, was excellent today! He went above and beyond to help me while I was in a wheelchair. He made sure everything was ready to go and that I was comfortable! He was so professional and sweet. I will never forget this experience.
> Read more <
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Mary Spino
Bus Operator (9 years)
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Civil Rights wants to hear from you | |
Through Oct. 31, the Civil Rights Division is conducting a brief, voluntary survey of staff to better understand how frontline employees interact with customers who speak limited or no English, as well as customers with disabilities. All employees are invited to participate who interact with customers or the public in person, over the phone or digitally (e.g., email, social media). RTD will use the results of this survey to ensure meaningful access for linguistically diverse customers, as well as to determine what resources and training employees may need to serve these customers best. The survey will take no more than 15 minutes to complete. | |
Shuttle buses replacing E, R line service near Belleview Station through tomorrow | RTD is operating bus shuttle service for E and R lines between Southmoor and Arapahoe stations through tomorrow as crews replace overhead wires at Belleview Station. | |
Operators: Provide feedback on route design, scheduling at East Metro | |
Service Planning and Scheduling representatives will be at East Metro 10 a.m.-2 p.m. Tuesday, Oct. 22, for operator feedback sessions. Operators are encouraged to share thoughts on their current work, follow up on past issues and share ideas on improving routes or schedules.
Future operator feedback sessions at other RTD bus and rail divisions will occur before the year ends. Watch the Hot Sheet and Inside Connections in the weeks ahead for dates and times.
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New image campaign brings RTD's mission to life | | |
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RTD’s Marketing team is launching an exciting new image campaign that displays how the agency makes lives better through connections as it takes people to the places they need and want to go. The campaign showcases various customer journeys, complete with lifestyle photography, bright brand colors and route maps, to demonstrate the value RTD brings to the lives of its customers. Look for it on vehicles, social media and the RTD website. | |
Cybersecurity Awareness Month: Mobile devices, travel security and remote working: how to stay safe remotely | | |
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Smartphones, tablets and other devices keep us connected wherever we go. They also present significant security challenges from professional and personal standpoints. Click the link below to learn common threats and tips for how to avoid them. | |
CORRECTION: Update to last week's In memoriam mention | Last week’s issue of Inside Connections linked to a memo about the passing of Bus Operations colleague Nepthalin Rubio that included incorrect points of contact for employees seeking support. Colleagues are encouraged to contact John Albo (john.albo@rtd-denver.com) at 303.299.6676 or Tim Lucero (tim.lucero@rtd-denver.com) at 303.299.6928. | |
RTD has a number of solicitations currently underway at the agency or planned for the near future. To view and download current solicitations, see upcoming opportunities, and review pending and awarded contracts, follow the links below. | | |
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Debra's Quote of the Week | |
“If we are to achieve a richer culture, we must weave one in which each diverse human gift will find a fitting place.”
— Margaret Mead
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