In recognition of Customer Service Week, meet members of RTD's Customer Care team | |
Modern problems require modern solutions. Thankfully, RTD’s Customer Care Division, a critical part of the Communications and Engagement Department, is fully equipped to address customers where they are through both traditional and digital methods. In honor of Customer Service Week, which RTD is recognizing this week, meet Digital Customer Relations Liaison Roe Emery III, Information Specialist Nadene Adorney and Systems Administrator Brett McDavid, all nominated by their managers and peers. | |
Share your appreciation on a special Kudoboard | |
Want to say thank you to our Customer Care colleagues? By close of business Friday, Nov. 1, click below to post a message of gratitude. | |
RTD adopts resolution focused on eliminating transit-related traffic fatalities, injuries | RTD is bolstering efforts to eliminate traffic fatalities and injuries within its transit operations and infrastructure. During Tuesday night’s Board meeting, RTD’s Directors approved a resolution that outlines agency-specific initiatives related to a Vision Zero strategy. | |  |
Northbound speed restrictions lifted between Southmoor, Colorado stations | E and H line trains have resumed normal speeds along this segment of the Southeast Corridor. The 10-mile-per-hour speed restrictions were first implemented in early June and remained in place until necessary maintenance work could be completed. Over the last week, approximately six miles of rail defect mitigation efforts were completed in Slow Zone No. 1, which includes Colorado, Yale and Southmoor stations. | |
Staff paints pumpkins for Halloween event at Union Station | |
Yesterday, RTD employees had a chance to take a break from their duties and head to Customer Care’s break room to paint pumpkins for display at tomorrow's BOOnion Station Trick-or-Treat Parade. Participants also enjoyed cornhole, Connect 4, root beer floats and Halloween candy. | |
Every day across the Denver metro area, RTD employees are making lives better through connections. The agency is proud to spotlight our exceptional workforce who go above and beyond in their roles and embody RTD’s core values. Join us in celebrating colleagues who personify the values of passion, respect, diversity, trustworthiness, collaboration and ownership. | |
Senior performance analyst steps in to assist with Wellness survey | |
I just wanted to express my appreciation to Senior Performance Analyst Ben Celius. He is an amazing person. Why? Because he really wants to help and assist in any way possible to make the lives of our employees as best as possible.
> Read more <
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Bus operator goes out of way to make Colfax BRT event a success | |
It is often the little things that make such a difference in a large event. For us, at the East Colfax Bus Rapid Transit (BRT) groundbreaking, it was our RTD parade bus driver. James Collier went above and beyond in every way, rolling up his sleeves to help set up and tear down chairs, passing out cookies to event attendees and jumping in to help in any way he could.
> Read more <
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At last night’s monthly meeting, the RTD Board of Directors recognized the winners of the 2024 Light Rail, Snowplow and Bus Ro(a)deos. Afterward, they approved the 2025 Investment and Fiscal policies and the 2025 Public Transportation Agency Safety Plan (PTASP). The Board also adopted the Strategic Plan Agency Performance Scorecard; the Director Orientation, Onboarding and Continuing Education Policy; and a resolution supporting Vision Zero initiatives.
Additionally, the Board heard updates from RTD General Manager and CEO Debra A. Johnson about her participation in the Transportation Legislation Review Committee, the groundbreaking of the East Colfax Avenue Bus Rapid Transit project and the Front Range Passenger Rail retreat. Johnson also provided her thoughts on her experience at the agency’s celebration of light rail’s 30th anniversary, and she encouraged customers to provide feedback about RTD’s paratransit services. Johnson reiterated that there were no budget reductions recommended by staff in the 2025 budget related to paratransit services, and final budgetary decisions will be taken at the Dec. 3 Board meeting. She wrapped up her report by sharing information about the proposed January 2025 service change public meetings, encouraging customers to share their thoughts on the proposed changes.
Click the thumbnail above to watch a recording of the session.
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Cybersecurity Awareness Month: How to respond to cybersecurity incidents | | |
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Even with proper training, falling victim to a phishing email or succumbing to a cyberattack is still possible. Learn about what types of incidents to report to the IT team by clicking the link below. | |
Next week: Learn about the work of the ADA, EEO offices at Facts-n-Snacks | |
Join ADA Manager Gabe Christie and Manager of Equal Opportunity Jill Jablonski as they provide a look into the work of the Americans with Disabilities Act (ADA) and Equal Employment Opportunity (EEO) offices. Dates and times are below; invites to the sessions will be sent via email this week. Can’t make it? A recording of the session will be posted to the Hub.
- Tuesday, Oct. 29, 11:30 a.m. (in-person, Blake Conference Room A)
- Wednesday, Oct. 30, 1 p.m. (virtual, Microsoft Teams)
- Thursday, Oct. 31, 2 p.m. (virtual, Microsoft Teams)
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Preview the new ServiceNow Employee Center IT support portal at next Lunch-n-Learn | |
Join Gerry Suazo, Manager of IT Service Management Delivery, and Genrik Gevorgian, Senior Project Manager of Information Technology, at noon Oct. 31 on Microsoft Teams as they provide a preview of the new ServiceNow Employee Center IT support portal. Invites to the session will be sent tomorrow via email.
Can’t make it? A recording of the session will be posted to the Hub.
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Shuttle buses to replace a portion of W Line service Saturday between Decatur•Federal and Auraria West stations | | |
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From 5 a.m. to 7 p.m. Saturday, bus shuttle service will run between Decatur•Federal and Auraria West stations as crews complete an inspection of the rail bridge over the Platte River. | |
A Line schedule changes, delays expected this weekend | | |
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Expect 10-minute delays westbound this weekend, Oct. 26-27, on the A Line due to work at the Havana Street crossing. Trains will operate every 30 minutes. Customers can board both eastbound and westbound trains on Track 2 at Central Park and Peoria stations. Regular service resumes Monday. | |
RTD has a number of solicitations currently underway at the agency or planned for the near future. To view and download current solicitations, see upcoming opportunities, and review pending and awarded contracts, follow the links below. | | |
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Debra's Quote of the Week | |
"So many of our dreams at first seem impossible, then they seem improbable, and then, when we summon the will, they soon become inevitable."
— Christopher Reeve
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