Good Morning!

We wanted to share that we are implementing a new process to understand more about Insured Requested Cancellations.

Beginning Monday, July 24, 2023 we will be emailing insureds who have requested cancellations (excluding cancellations for non-pay) asking them to complete a brief survey regarding the specific reason for their cancellation and reiterating that we would appreciate the opportunity to earn their business again in the future. The contact information for the general agency handling the cancelled account as well as the retail agent will also be included in this communication. 

We look forward to learning from our customers through this process and will share any findings or themes with you our agent partners. 

Thank you,

Jarrell Hall

VP, Chief Marketing Officer