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A Message from the President
In this issue, we discuss a variety of issues businesses are dealing with as they adjust to new work dynamics. We touch on how TCI can make communication with your remote workers more effective, simplify wireless implementation and management, drive more value from your Mitel investments, facilitate team collaboration, and protect your business from severe weather events…

  • For organizations using Microsoft Teams, Mitel offers several integration options to enhance Teams with enterprise-class voice capabilities, adding even more value to your existing Mitel investment.

  • The transition to remote work is easier for everyone when processes and systems are in place to keep lines of communication open.

  • We have extended our Cloud migration offer! Move to TCI Host/Cloud Voice… Upgrade your MiVoice, Toshiba, ShoreTel, or Inter-Tel system. 

  • TCI’s managed Wi-Fi will simplify and speed up your day-to-day operations and put intuitive yet powerful tools in the hands of your network administrators. 

  • Guarding against business interruption during this extremely active Atlantic hurricane season requires disaster planning – not later, but right now. 

Contact me today to discuss how TCI solutions and services can keep your business rolling along, no matter what obstacles may get in the way.

Tom Cornbrooks, President
(703) 321-3030 | cornbrookst@tcicomm.com.

Using Microsoft Teams? Mitel has the Voice to complete your experience
Microsoft Teams is a popular collaboration tool that encompasses chat, meetings, calling and collaboration. It is included with all Office 365 plans, replacing Skype for Business.

For organizations that are committed to Microsoft Teams, Mitel offers several integration options to enhance Teams with added voice capabilities, offering even more value to your existing Mitel investment:

  • Direct Routing – Allows organizations to connect their Mitel telephony infrastructure to make calls from within the Microsoft Teams environment.

  • MiCollab HotkeyDialing – Included with MiCollab, easily set up hotkeys to dial. Select a phone number in Microsoft Teams and click the MiCollab hotkey combination to initiate a MiCollab call to the phone number.

  • Call2Teams – This third-party solution integrates a Mitel phone system with Office 365, enabling softphone functionality on your laptop within the Microsoft Teams environment.

  • AppDialer – Click-to-dial within the Microsoft Teams environment by creating hotkeys to highlight a phone number and using hotkey strokes to dial. 

  • Web Extension – Mitel’s Chrome extension gives you a softphone directly from your web browser. Users will benefit from call history, voicemail, click-to-dial, contacts and more so they can easily place calls from the Microsoft Teams web user interface.

By pairing Mitel with Microsoft Teams, you can save time, reduce costs and improve your calling experience with integrated telephony, conferencing and contact center.

When you need to collaborate, Mitel has the technology to help your teams succeed. TCI will get it all going for you! Contact us today at (703) 321-3030 or info@tcicomm.com.

The ABCs of Successful Remote Work – “Always Be Communicating”
Remote working can be tough if you haven't done it before – especially when many people have had to embrace our new reality whether they like it or not. Fortunately, the transition is easier for everyone when processes and systems are in place to keep lines of communication open.

If you don't share information and give team members visibility over what you're working on, important files disappear, deadlines get missed, productivity collapses, and projects are scrapped.

  • Use Collaboration Tools – You need to make it as easy as possible to communicate with other members of the team. Email is the most common means to communicate easily, but it is not always the best platform, especially for conversations about ongoing matters or real-time progress updates. Collaboration tools like MiTeam Collaboration Software or Teamwork provide an instant messaging approach to team communication. Ideas, suggestions, feedback, and comments can be pinged back and forth between the team easily, regardless of where they are and what device they're using. It's a simple, easy, and fast way to keep everyone in the loop.

  • Centralize your files – Once you've ensured your lines of communication are firmly open, you then need to make sure all your files are centralized. This allows relevant parties to access key documents, even when you're not present. The easiest way to store documents centrally is to use cloud apps such as Dropbox or Google Drive. If you can work and organize in the cloud, then your ability to perform together effectively as a team is greatly improved. 

  • Document your processes – You can't achieve success without having documented processes to follow. Laying out your standard operating procedures in black and white not only gives you a consistent approach to your regular tasks, but it narrows any mistakes made down to two causes: the workflow wasn't followed or your process needs updating. Achieving effective communication is done through a process of trial and error built upon identifying pain points. Each time you try something new, you create a new process and fine-tune that process until you're happy with it. 

When everyone has a shared sense of how to update one another – and by implementing the right software solutions to achieve this end – you will improve work practices across the organization and see dramatic results.

Need help getting the most out of your remote work initiatives? Contact TCI today at (703) 321-3030 or info@tcicomm.com.
Offer Extended! Move to TCI Host/Cloud Voice… Upgrade Your MiVoice, Toshiba, ShoreTel, or Inter-Tel system
To get your communications up to speed, TCI Host’s Migration Program makes upgrading to the cloud easier and more affordable than ever.
Act now… This is a limited time offer!

TCI Host is our complete, locally supported Unified Communications service, powered by Mitel. Get everything you need to connect your business - all for a budget-friendly monthly subscription.

When you migrate to TCI Host service from your legacy MiVoice, Toshiba, ShoreTel and Inter-Tel equipment, you’ll get up to 25% off new user licenses and 50% off hardware.

Migrating a MiVoice Business system? Receive one free 6900 series phone (6920, 6930, 6940 models) for every three you buy of the same model.
TCI Host makes Cloud Voice easy 

TCI Host is designed for today’s connected workforce, and serves up voice, instant messaging, screen sharing, video and audio conferencing, file sharing, contact center, business app integration and other capabilities from a single interface.

TCI Host is Flexible

We customize every client’s service and our local team handles all the implementation details for you. Our flexible service supports a range of deployment options. Need tailored financing to meet budget requirements? We can support that too.

Time is running out on this offer… Let’s talk now about connecting your business with locally supported TCI Host. Contact our cloud experts today at (703) 321-3030 or info@tcicomm.com.
Wi-Fi as a Service offers Faster Broadband Connections & Simplies IT
Wireless Made Easy… From growing offices to large corporate enterprises, TCI designs, implements and maintains the wireless networks that keep local businesses connected and running strong. Our expertise includes:

  • Wireless site surveys

  • Wireless coverage testing

  • Access point cabling

  • Wireless security

  • Wireless network management

TCI’s Managed Wi-Fi Service… Simplify and speed up your day-to-day operations. Our Managed Wi-Fi puts intuitive yet powerful tools in the hands of your network administrators:

  • Add wireless capacity in minutes with fully automatic provisioning

  • Manage complex, dynamic environments using Auto RF

  • Throttle bandwidth and block unauthorized applications 

  • Streamline device onboarding with built-in Mobile Device Management 

Wi-Fi 6 Support… TCI supports enterprise-class Wi-Fi 6 (802.11ax) access points to solve density and throughput challenges. With up to 8 transmit and 8 receive antennas, your applications will always operate at peak performance. In addition to 2.4 GHz and 5 GHz radios, many APs offer a dedicated security radio that:

  • Continuously scans and protects against security threats

  • Senses the RF environment and adapts to interference

  • Automatically configures RF settings to maximize performance

Whatever your environment and business goals, TCI can design, deploy and support a cloud managed wireless solution for you.

Our certified infrastructure experts will ensure your mobile workforce has access to the technology they need to stay productive… Contact TCI today at (703) 321-3030 or info@tcicomm.com.

Hurricane Season continues… A Reminder that Disaster Recovery Planning is Essential
During this extremely active Atlantic hurricane season, it’s only a matter of time before a severe weather event hits closer to home, potentially causing power outages that can wreak havoc with IT systems and structural damage that can temporarily interrupt your business or knock it out permanently.

Guarding against the unthinkable requires disaster planning – not later, but right now.

Companies that fail to plan for a potential disaster risk catastrophic consequences when the day of reckoning finally arrives.

With TCI as your technology partner, our goal is to save you from headaches like lost data, time and resources due to recreating a corrupt or missing database, disrupted systems and networks, and more. As part of our Business Continuity & Disaster Recovery, we help you:

  • Identify risks, threats and exposure before it’s too late

  • Determine appropriate risk reduction, remedies, and alternatives for systems and networks

  • Assess the need for data protection measures, off-grid power sourcing, and secure off-site data storage

  • Check the feasibility of remote work programs to keep your business open during an emergency

  • Design, implement and test solutions based on the unique needs of your business  

Get started by engaging TCI experts to perform a thorough audit. Our specialists find the gaps and map out better ways to protect your business. We then work with you to implement action plans that can help you get through a crisis without causing disruption to your business.

Safeguard what counts. Contact us today at (703) 321-3030 or info@tcicomm.com.

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