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Admin Question of the Month:
If we over order tokens or licenses, can we return them?
Administrators can request unused licenses be credited via the bookstore. Log into the bookstore, click My Account at the top right corner, then click the “License Credit Request” button near the bottom right. From there users can request a credit for any unused licenses. That includes any licenses that were assigned to a student who never accessed the course then had the license removed via the TMS unenrollment workflow.
Access tokens can only be canceled for credit 24 hours after purchase if they have not been assigned. Once assigned they are non-creditable.
For a refund on a credit, administrators should speak to the accounting department: billing@electricaltrainingalliance.org
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