Customers expect to interact "When They Want and Where They Want." From banking to healthcare to travel, customers are demanding a frictionless cross-channel experience. The more complex the interaction, the more likely human intervention is required. FIs are looking for a solution that spans the entire range of interactions.
Hyosung Connect is a comprehensive multi-channel platform that provides:
- Efficient staffing & work from home capabilities
- Reduced on-line & mobile abandonment rates
- Seamless transition for customers from self-service to human collaboration
- Enables customer interactions to transition from physical to digital and back
Over the coming weeks and months, you will have the ability to integrate Hyosung Connect with your technology. The comprehensive platform will include:
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Connect.Online: Meet customers anywhere they are to conveniently address financial needs.
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Connect.DigitalDesk: Make every branch full service.
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Connect.ATM: Easily transition calls from ATM/ITM to a person that can handle interaction to resolve the financial need, and free up the self-service device.
