At AllOne Health, we know it’s not always easy to pick up the phone and call someone. That’s why we’re pleased to introduce Live Chat & Text—new features that let you connect with your Assistance Program by messaging us.

Live Chat

from your online member portal or mobile app.



Text Us

at 774-260-8820.

Our Live Chat & Text Services connect you to the same intake specialists that answer our phones. They have education, experience, and empathy to guide you to the support you need, whether it’s providing helpful information, resources, or referrals for counseling. Both Live Chat & Text are available Monday through Friday, from 8 a.m. to 5 p.m. EST.


These are two new ways we’re breaking down barriers and improving access to care. You can also always reach out by phone, member portal or app. For more information, reach out to your Assistance Program today.

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