August 1, 2019 - Vol 11: Offshore Outsourcing
Offshore Outsourcing: Outlook and Investment Opportunities

Due to a plethora of competitive advantages, Belize has proven to be one of the most attractive nearshore and offshore destinations in the region. Since the establishment of the first Call Center in 2005, the Offshore Outsourcing Industry has experienced unprecedented growth in the form of an 80% industry increase, and the subsequent opening of approximately twenty four (24) active centers to date offering services in predominantly Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO) and other emerging industries in Belize such as Information Technology Outsourcing (ITO).
 

Success Story: The Office Gurus (TOG)

The Office Gurus (TOG) is a premium provider of cost-effective bilingual Business Processing Outsourcing (BPO) & call center solutions operating in El Salvador, Belize, Jamaica, and the USA. The Chief Executive Officer fell in love with the people and the potential in Belize and opened its doors in November 2012. The Office Gurus started with thirty (30) agents offering inbound and outbound customer care and sales, inbound tech support, outbound collections and lead generation, to name a few.
 
In 2016, the company executed a 'Thanksgiving Holiday Project' where the entire San Ignacio building was retrofitted with new updated agent workstations. In 2017, expansionary plans continued with the strategy to purchase the adjacent property next to TOG in San Ignacio, and open a second location in Belmopan City. The company continues to invest in biometric security features, upgrading server infrastructure and technology to raise the standards in Belize. In 2020, TOG will further invest in acquiring official certifications for PCI Compliance and SOC 2.
To date the company has invested over $10 million dollars in infrastructure projects in Belize and is expected to further inject additional capital into the country. To date the company employs over four hundred (400) employees and is expected to increase to seven hundred (700) employees by 2020. "This positive growth is a testament to the quality of agents and talent Belize has to offer. Our clients often rave about the agents on their campaigns and the potential they see in Belize itself. We are proud to be in Belize and look forward to the continued growth."
 
TESTIMONIAL FROM THE DEVELOPER
"A major factor that has made all of this possible for TOG has been the Designated Processing Areas (DPA) program. It has allowed us to invest in Belize at a faster pace which in turn has allowed us to tap into the potential that Belize has to offer. Without the DPA program, we would not have the growth which we have experienced over the last seven (7) years. As a company that operates in several other international Business Processing Outsourcing markets, we can safely say that the DPA program makes Belize an attractive contender on an international scale."

Upcoming Industry Events


Project Opportunity: Mariposa Resort 

Project Name:  Mariposa Resort
Sector:  Tourism and Leisure
Status:  Open
Location: Placencia, Belize

Project Summary
Sitting on 2 acres of property, Mariposa Resort is situated in Southern Belize on the Placencia Peninsula which features over twelve miles of untrammeled golden beaches that look out onto scores of enchanting Cayes, the western hemisphere's largest Barrier Reef and further beyond lies pristine atolls. It's an ideal base for amazing diving and snorkeling - including famous whale sharks, as well as world class fly fishing and trolling. At just under two (2) acres, the highest and best use of the property is for a high density, well-marketed & positioned boutique resort or exclusive, high-quality commercial development. Further development of the property through beach-side villas and the addition of more tree houses would boost earnings, net income and by extension stimulate an increased return on investment (ROI).

Capital Investment Secured to Date:  USD $2,880,000
Capital Investment Required: USD $720,000
Total Estimated Capital Investment Size:  USD $3,600,000
Estimated Return on Investment:  15%
Preferred Mode of Investment: Joint Venture Partnership or Sale of Venture


   
IN THIS ISSUE
Opportunity Spotlight



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Contact BelizeINVEST, a Unit of BELTRAIDE, for more details.
14 Orchid Garden Street
City of Belmopan, Belize
Phone: +501-822-3737 / 0175
Email: investment@belizeinvest.org.bz
Skype: belizeinvest