5/5/2020

Invo Healthcare Family,

Our commitment to the safety and well-being of families and employees has never been greater than it is today. Over the past several weeks, our organization has worked closely with national, state and local government leaders as well as health officials to help guide us in making decisions and implementing protocols that served to keep our families and our staff safe and healthy. 

As many states are beginning to relax their Stay-At-Home orders, Invo, along with following guidance from the CDC, is being advised by leading experts in the field of infectious disease. As we prepare to resume services in both homes and in centers in the coming days, we wanted to be sure that we have the right medical guidance in place to support our families and staff, and the resources we need.

We hope this is welcomed news for you and look forward to continuing to help your child grow and flourish. However, we understand there may be some concern surrounding restarting services. While returning to traditional services is completely optional, we did want to share some additional safety protocols we have put in place:

  • Every staff member will receive their own Personal Protective Equipment which will include a face mask for each session, gloves, hand sanitizer and disinfecting wipes.

  • Families will be provided with protective masks and sanitizer to be used before, during and after sessions.

  • Clinicians will be required to take their temperature before sessions and as always, if not feeling well, to cancel client sessions and seek proper medical attention.

  • Center specific protocols have been established to keep proper social distancing, vigorous use of sanitation stations and increased deep cleaning schedules.

  • As always, we continue follow our sickness policy, which requires the cancellation of a session if the child or anyone in the family home is showing signs of illness.

Most importantly, our clinical leadership team created a mandatory, comprehensive health and safety training program for all clinicians returning to services in the home or center. This will ensure consistency in all processes put in place to protect families and staff. 

We’ve missed you and are excited to see you once again in your home and in our centers!  A clinician will be reaching out to you in the next couple of weeks to discuss your comfort level to restart services. Returning to in-person services is voluntary and based on your comfort level. Telemedicine will remain an option should you chose not to resume in-person therapy at this time.

As always, if you have any questions or concerns, please contact your BCBA or Clinical Supervisor or reach out to us at:  (866) 469-3740 . We will continue to provide updates in the coming days and weeks!
 
Sincerely,

Anthony Manley
Chief Executive Officer
Invo Family of Companies | www.invocompanies.com