February 8, 2018
Is your Hotel Website ADA Compliant?
By Nimesh Dinubhai of websrefresh
I know the ADA compliance statutes and requirements can be a bit overwhelming with the many changes that keep popping up for Hoteliers and businesses alike. But I honestly think there is a bigger picture that is being missed.

According to the US Census Bureau, 1 in 5 Americans have some form of disability. That’s almost 20% of the US population!
That number is astounding but here is something more to think about; they are spending over $17.3 billion dollars on travel every year.  

It is so very important, now more than ever, to update your existing websites to be ADA compliant; not because you must, or that it is “the right thing to do”; but because you may be missing out on bookings from many disabled travelers that are unable to book your hotel online.  Lawsuits have been filed already and very soon, there will be required mandates that will result in even more lawsuits. So it just makes sense to take care of it now and take advantage of revenue from the additional bookings.  
I have created a simple step by step plan on what is needed to be compliant and to prevent future lawsuits. The end result is simple; your website will be compliant, you will be showing your respect to those that are disabled, and finally, you will pick up on bookings that may have been missed in the past.   
So, let’s get started.

Visit http://websrefresh.com and discuss with them regarding your website to be ADA Complaints.

Top Loyalty Trends In Hospitality
Hotel Companies Continue To Increase Flexibility For How Guests Can Use Points
As hotels prepare and refine their loyalty program strategies for 2018 there are apparently three key hospitality trends that the collective industry needs to prioritize.
That is according to Barry Kirk, vp of loyalty at Maritz Motivation Solutions, which creates loyalty programs for U.S. and global companies. The first of these trends concerns liquid currency, which refers to the ability to spend loyalty points in a retail setting, as if it was actual money.

“It’s a growing loyalty trend that could help hotel brands significantly increase on-property spend outside of the portfolio,” Kirk said. “Some hotel brands may see value in having their points be totally liquid and spendable at any point of sale. This is the approach La Quinta has taken, but I suspect most companies will see value in a less liquid approach by enabling points to be spent only within the brand experience. This could include guests using points at an on-property restaurant, spa or gift shop.”

Time to Demystify Your Confusing Merchant Statement!
Interchange. Surcharges. PCI Compliance.

Exclusive FREE Webinar

Date: March 6, 2018

Time: 10 AM PT / 1 PM ET

Would you like to better understand how these fees affect your merchant statement?

Join American Payment Solutions as they review a standard merchant statement and demystify the monthly charges you see on your statements.

If you are like the millions of merchants, you accept credit cards as part of your day to day business. You get monthly merchant statements and automatically pay the required fees. How often do you examine the fees you are being charged? Do you truly understand all of the different fees and reasons for the month to month variance in processing costs?
Learn more about:

  •    Why there are so many varying rates
  •    Why you may have charges for non-compliance
  •    What your processor is truly earning to process your transactions
  •    Why there are so many different fees for different types of credit cards

Conn Maciel Carey ’s 2018 Labor & Employment Webinar Series , hosted by the firm's Labor & Employment Practice Group , is designed to give you the practical solutions to ensure you are running your business in a way that does not run afoul of the most important labor and employment laws facing our workforce today.

The 2018 Legal Landscape for California Lodging Properties: What New Employment Laws Take Effect

Special California Employment Webinar on February 8, 2018 at 10:00am. Register here .

Click here for the full schedule and program descriptions.
Asking Job Applicants About Their Social Media Accounts Is A No-No
Employers are restricted from asking job applicants to give them any information about their personal social media accounts. They cannot ask an applicant to do any of the following:

  • Give their username or password in order to gain access to the applicant’s personal social media
  • Open their personal social media accounts in their employer’s presence
  • Provide any personal social media information

Social media accounts could be Facebook, LinkedIn or Twitter accounts. The law defines social media accounts as “an electronic service or account, or electronic content, including, but not limited to, videos, still photographs, blogs, video blogs, podcasts, instant and text messages, email, online services or account, or Internet Web site profiles or locations.”( Lab. Code sec. 980(a)​)

These same restrictions also include current employees. If you are interviewing a current employee for a promotion or other position, you are prohibited from asking for or requiring the employee’s username or password to access their personal social media. An exception may apply for investigations and employer-issued electronic devices.

Employers are prohibited from retaliating against, disciplining, terminating or threaten to terminate an applicant or employee who has refused to provide the employer with their social media account information in violation of this law.

CLIA Lodging Members can call the FREE CLIA Helpline, 916.925.2915 with questions about this policy and others.

Attend the only California-Focused Hotel Investment Conference
California Lodging Investment Conference
March 8, 2018
Hilton Irvine/Orange County Airport

Use Promo Code CLIA18 to save 20% on registration fees

The online auction Scholarship Fundraiser website is open for donations.

Bidding starts March 8, 2018
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