December 13, 2018
Employee Engagement: 5 Virtues That Show You Are a Good Leader and Can Influence Convincingly
 
First things first, investing in leadership defines the culture of your organization, period. A progressive hospitality leader fosters a combination of charisma, skill and the ambition to motivate others to succeed in doing the things you want accomplished.
While you can find countless resources on leadership, here are five key takeaways to reflect on, practice and more importantly, utilize to sharpen your influence.

Aliveness - You are qualified to lead. You have mastered knowledge and self-awareness, and this allows you to effectively mentor and influence others.
 
Adoration - Build up your team. You hired them for their talents, specialized experience and for what they bring to the table. An employee who feels appreciated will always perform beyond what is expected of them. Communicate to them your admiration and the benefit they bring you.
 
Acceptance - Don’t just push the bottom line. Although it is an end goal, the present goal needs to be synchronous as well. Presently, you are to creatively manage talent and build the strategic blueprint to ensure future success. 
 
Accurate Actions - You lead by example. Your skill management, consistently exhibited, demonstrates the path for success by defining and solving problem statement roadmaps. How you hyper-connect and hyper-drive efficiency through coaching will be the foundation for others to follow.
 
Agility - Your mindset is fundamental but fluid. You profitably balance your employees between expectations and endurance, and strength and sustainability. You give them short measured goals countered by long term milestones supporting them along the way.
 
What separates top organizations? Leadership committed to their talent supports a healthy ROI and the automation of tools and technology to remain competitive. Position yourself for the win by not only driving great guest experience, but an affirmative mastery in ongoing development to lead others. Undoubtedly, this is the most imperative aspect of step one in employee engagement and connection.
Anita K, Executive Talent Manager & Performance Coach at WRKSPOT, anita@wrkspot.com
Contact Wrkspot for your next Employee Engagement Plan: www.Wrkspot.com
How Mobile Solutions Improve Hotel Internal Communication
When it comes to managing hotel workforces, the hospitality industry faces two primary challenges: internal communication and employee engagement. From completing real-time tasks to coordinating operations across a network of interdependent departments and managing guest expectations, effective internal communication between highly-mobile and dispersed hotel employees is easier said than done.
Successful hospitality employee engagement has been credited with the following benefits:
  1. Increased staff retention rates
  2. A more motivated workforce
  3. Improved overall performance on both department and hotel-wide levels
Adopting a workforce management app is an optimal way to address internal communication and employee engagement difficulties at the hotel level.

Effective Internal Communication To Reach Your Mobile Workforce
The main difference between digital and traditional internal communication methods is the ability to reach hotel employees in real-time. Internal communication solutions should therefore prioritize this kind of instant connection. Your strategy should respond the majority of non-desk employees who do not have a company email address use a mobile device and the overwhelming majority of the millennial workforce that owns (and regularly uses) a mobile device. From preparing hotel rooms to being the first point of guest contact the front desk, a workforce management app is an appropriately mobile solution that connects hotel teams wherever their work takes them.

The Evolution of the Panic-Button: How Smart Integration With The Hotel Technology Stack Is Making Hotels Safer
Note from CLIAlert Editor: This article refers to React Mobile , a CLIA Associate member and Lodging Expo exhibitor.
Panic-buttons have been making headlines in recent years for a good reason – research reveals that sexual harassment of hotel workers is shockingly common-place. In a 2016 survey of 500 housekeepers in Chicago, 49 percent said guests had flashed them. According to Stand with Women Against Abuse, a coalition of community and labor groups, about eight in 10 hotel workers have encountered some form of verbal aggression or harassment at work.

Traditionally, hotels pride themselves on putting guest comfort first – especially in luxury hotels. In the past, guest indiscretions were often ‘swept under the carpet.’ However, with changing cultural perceptions about sexual harassment, hotels have now begun to re-think their approach to employee safety.

After a particularly high-profile sexual harassment case in 2011, the Sofitel hotel in Manhattan announced it would hand out ‘panic button’ devices – modeled after medical alert buttons for the elderly – to the hotel’s maids. And the following year, all New York City hotel operators agreed to a contract with the city's hotel union that gives housekeepers panic buttons to notify security if they run into trouble in a guest's room. Other cities, like Seattle and Chicago followed with similar measures.

Staff Toilet Facility Regulations
Assembly Bill 1732 requires that employers must identify single-user toilet facilities as all-gender. In this regulation a “single-user toilet facility” means a toilet facility with no more than one water closet (or flush toilet) and one urinal with a locking mechanism controlled by the user.

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General Session Welcome
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Hoteliers, Don’t Be Scammed by ADA Fakers!
At the Lodging Expo on December 3, Glenn Haussman spoke with David LoPresti of ADA Compliance Professionals about the sad reality of ADA scammers. Here’s how to protect your hotel business while still doing the right thing as directed by the law.
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