HAVING THE RIGHT MANUFACTURER IS ESSENTIAL TO IMPROVING YOUR BUSINESS IN 2019
Selecting a plastic materials supplier is one of the most critical decisions your company will make. A GREAT supplier can be a tremendous resource for your business. A poor supplier can cause headaches including quality problems and costly manufacturing delays.
What are the important differences you should consider before choosing a supplier and placing orders?
1. Great Customer Experience
Yes, there’s an art to creating a great customer experience! Some have mastered this, while others – perhaps not so much.
A great customer experience includes:
Quickly reaching a knowledgeable, helpful consultant on the phone to ensure you receive;
- Obtaining competitive pricing
- Promptly receiving order confirmations
- Shipments arriving on time and with the proper paperwork
- Receiving products that are securely packaged, properly labeled, clean, and undamaged
- Invoices that match purchase orders and physical counts of what was received
These “basics” are useful for setting a minimum service expectation.
2. Strong Values and Ethics
Most plastics distributors claim to have a value system that guides their actions. However, it’s essential to select a plastic supplier who lives and exemplifies strong, positive values. Values serve as the basis for all communications and transactions with that company. Being treated fairly by people who operate with honesty and integrity reduces both cost and aggravation compared with doing business with people you can’t trust.
3. Quality Plastic Products
Quality is a tricky business. There are several ways that materials that appear to be sound can be defective. Make sure your supplier stands by their product!!
4. Financial Stability
Companies on shaky financial ground may be unable to buy products or hold inventory necessary to meet your needs. Financially sound businesses tend to have greater longevity among their employees. Generally, this creates a better customer experience for you.
5. Multiple Sales Channels
It’s important to select a plastic supplier who supports your business with quality products and services, offers multiple channels for transacting business, and provides technical support when required. When in place, the result is a true buyer-supplier partnership that allows your company the freedom to grow.
In 2019, we at Plastic Trading International are both prepared and excited about the New Year and the new opportunities to help you grow your business. We offer a wide array of quality products and have seasoned professionals on staff to assist you. Contact us today and let’s get started making 2019 a truly successful year for us all.