It’s here - Optum
Tri-State Day
is tomorrow!
Celebrations start tomorrow!  
Optum Tri-State Day is finally here!
A few things to remember:
Telephone Greeting: Greet our patients as Optum!
Yes we can start to answer the phones as “Optum.” 
For the rest of 2022, here is our new phone script:

“Thank you for calling Optum, formerly [CareMount /ProHealth NY/Riverside]. This is [your name], how can I help you?”
Upon arrival, give a warm welcome:

“Welcome to Optum, formerly [CareMount /ProHealth NY/Riverside]. I am [your name], how can I help you today?
Photos: send them to marketing!
Celebrate the day and share your photos or short videos (less than 1 minute). Show everyone pictures of your office party, decorated breakrooms/offices, everyone wearing new Optum polos. Let’s see your Optum pride! Send photos/videos to marketinginfo@caremount.com. Note: if you do not wish to have your picture taken or published, please excuse yourself from any group pictures.
Leadership visits
To celebrate with you, many tri-state leaders will be out and about visiting office locations throughout the region. Take a moment to say hello, snap a picture and share a story about Optum Tri-State day!
Patient events
If your office is located near one of the locations below, encourage your patients to stop by between 12 - 1 p.m.   Patients who stop by will learn more about Optum and hear from our leaders! PLUS there are health and wellness tables and lots of Optum giveaways.

Staff and providers are also welcome to stop by if their schedules permit.  Come and take part in the celebration.
  • 1 Maywood Avenue, Maywood, NJ (parking lot)
  • 110 S. Bedford Road, Mount Kisco, NY (parking lot)
  • 1 Dakota Drive, Lake Success, NY (parking lot)
*Please note: In the event of rain, the event will be cancelled.
Email signature: update yours today!
KEEP using your existing email address with your extension from CareMount, ProHEALTH and Riverside or in some cases, Optum. Remember, we are not changing your current work email address (e.g. do not use name@optum.com unless you already have that email extension). Remove your legacy logo and use the Optum logo as explained on the brand center. Refer to the Optum brand communications toolkit for more details.
Website
The new Optum Tri-State website will not launch this week. Our digital marketing team is working hard behind the scenes to make our new tri-state website precise and exemplary. Thank you for your patience, we plan to launch the new site October 3, 2022.

While we are so excited about Optum Tri-State day, please work to ensure minimal disruption and inconvenience to our patients and practice operations.

Have fun and make this a meaningful day for all!
Attention all tri-state Peloton users!
Have a former CareMount, ProHEALTH or Riverside Peloton hashtag? Update it now with our new #optumtri tag and share it with your colleagues today!
CareMount Medical, ProHEALTH Care Associates, and Riverside Medical Group (the “Practices”) are all physician owned and led practices having complete authority for all medical decision-making and patient care through their physicians and other licensed professionals. Optum, through its management organizations (“Optum”) provides non-clinical administrative services to support the Practices and their physicians. Neither Optum nor its management companies employs, engages, or supervises physicians or other licensed professionals, or determines or sets the methods, standards, or conduct of the practice of medicine or health care provided by the Practices or by any of their licensed professionals. “Part of Optum” reflects that the Practices are part of Optum’s effort to support forward-thinking physician practices in helping their patients live healthier lives.