News, Information and Commentary
February 2018
A few thoughts from
Jon Flora, President & CEO

Women in Credit
If you walk around our NACM BCS office, you will see some really cool framed photographs from the earlier days of our association. Two characteristics are notable from the 75 year-old black-and-white images.
First, the people shown are mostly men. Well dressed in three-piece suits, the profession (like most of that time) was dominated by menfolk. And, they wore hats!

Second, there are a lot of them! The framed images are huge in order to fit in everyone.

How the world has changed. Today, our profession has significantly less people than back in the 1920’s and even the early 2000’s. And, most of our NACM membership is made up of women. 

Technology; changes in societal norms and demographics; and the economy have all had an impact on America's workforce.

In 2018, we are choosing to focus some of our educational programming on the women leading today’s credit profession. At our Hawaii Winter Credit Forum in March, Hiq Lee , president of Experian BIS will be our keynote speaker addressing leadership and work-life balance. For our Annual Seminar in Seattle this May, Thea Dudley, Vice President of Finance for SRS Distribution will address advocating for yourself, and your credit department. 

These two are both smart business people. They are leaders focused on change and are guiding their companies to new heights. Each has faced interesting challenges along their career path and are eager to share their journey. We’re fortunate to have them join us for our professional events. Be sure to register for both conferences.

We are also celebrating the results of our first collaborative webinar with colleagues in California and Arizona.  More than 75 of our members attended (the most ever for one of our online events) joining another 120+ from the other associations. This result exceeded our expectations and, based on survey results, we are pleased you found it to be valuable.

The March Webinar program will be on Effective Customer Visits and is slated for March 6th . The webinar is free to members. 

This is the time when winter gets a little long and tiresome, so I hope our programs are giving you something to look forward to. Spring is just around the corner.

Have a great month and thanks for being part of NACM Business Credit Services.


Next in our popular series:

Effective Customer Visits

Carolyn Peradotto, Ferguson Waterworks
Mark Zavras, SubZero

12:00 p.m. - 1:00 p.m. (PST)
11:00 a.m. - 12:00 p.m. (AST)
9:00 a.m. - 10:00 a.m (HST)

Format: Online

Price: Free to Members


In credit management, it is essential to have strong relationships with your customers. One way to build those relationships is through customer visits. How do you build those relationships? What are some key things you should do at every customer visit (and what should you avoid)?

Learn about the benefits of customer visits from two seasoned Credit Managers and why they see the customer visit as an essential tool. This will be an interactive discussion; bring your questions and your good ideas.  

Join with counterparts from Washington, Alaska, Hawaii, Arizona, and California for this collaborative program. Our last program attracted more than 200 participants - so register early! First come, first served.
Business Credit Principles Online class returns April 2nd
A growing number of our newer members have asked us to resume our Business Credit Principles course this spring. We're excited by this enthusiasm and are pleased to announce that it's back this Spring!!

Starting April 2nd, we will once again partner with Edmonds Community College to deliver this important professional credit class. Use it to work toward professional certification or - better yet - pursue a college degree if you don't yet have one.

Whether you're in Hawaii, Alaska or the mainland, you can log in for the class anytime. Meet other members while you learn more about credit basics. Register today by clicking on the button below.
“Kulia I ka Nu’u” strive for the highest .

Queen Lililuokalani, in her last message to the people of Hawaii
presented by UnitedTranzactions

Friday, March 16, 2018
Honolulu, Hawaii
Hawaii Winter Credit Forum
Hilton Waikiki Beach Hotel
Honolulu, Hawaii
March 16, 2018
Aloha nui loa!

The Hawaii Winter Credit Forum returns to Honolulu for a second year. Great speakers are lined up and we thank UTA, Experian and D&B for sponsoring the day-long program.

Whether you're kama'aina or coming from the mainland on business or vacation, join us on March 16th for a day of professional education. Registration is open! Click below.

Forum Presentations will include:

  • Economic Forecast covering International, Hawaiian and Mainland markets
Presented by the University of Hawaii School of Business

  • Anti-Trust: What do you need to know to stay in compliance?

  • Hawaii Legislative review and the impact on business

  • TOTE Maritime's new shipping options between the Mainland and Hawaii
  • Credit Card Surcharging made easy

  • New opportunities in payment processing

  • Overview and updates on calculating Hawaii's TAT and GET taxes
  • Credit Roundtable
Bring your questions, problems and challenges; and get help from your colleagues

  • And more - including a Vendor Expo with Credit Reporting, Credit Card and Payment Processing partners.

  • Cocktails and live music wraps up the day

Hiq Lee, President
Experian BIS
Hiq Lee
President, Experian BIS
We are very pleased to welcome Hiq Lee, President of Experian Business Information Solutions as our Hawaii Keynote Speaker. A graduate of the University of Southern California, Hiq has had a wealth of management experience in the credit information field with tours of duty at Experian, D & B, and Equifax.

A valued friend of NACM BCS, Hiq will be speaking on leadership, high performance in your work and career, and work-life balance

Be sure to take advantage of this special opportunity.
Reserve your hotel room, too!
February 15th Deadline!!
The Hilton Waikiki Beach Hotel is just blocks from the famous beach and centrally located for the conference.

Special $219 NACM rates are available through February 15th, so book your room today!
Meet our Forum Sponsors at the
Alaska joined by others in offering new service from Everett
NACM BCS member Alaska Airlines signed up recently to be the first airline to provide scheduled service from Everett's Paine Field. Now United and Southwest are joining the Smiling Eskimo.

Tacoma Screw opens new store
Tacoma Screw Products, Inc. opened its new location in Caldwell, Idaho on Nov. 20th. A grand opening will be held in the spring.

The 10,000-square-foot facility will mark the 20th branch for the Pacific Northwest hardware company.

The store sells big and small tools including portable equipment for agricultural use.
Crowley Fuels builds new tug-barge vessels for Alaska
Crowley Fuels LLC  announced this week they are contracting to build a new vessel, with a 100,000 barrel capacity, to deliver petroleum products in Alaskan waters within the next two years.

Hawaii hotel revenue sets record
Hotels in the Hawaiian Islands averaged record revenue per available room for 2017, according to the Hawaii Hotel Performance Report released today by the Hawaii Tourism Authority.

Vantiv acquires Worldpay
Our credit card partner, Vantiv, the largest credit card merchant acquirer in the U.S., has completed the acquisition of Worldpay Group plc, a leader in technology-led payment solutions. The combined company, named Worldpay, Inc., is now the #1 Global Merchant Acquirer, processing more than 40 billion transactions annually across 146 countries and 126 currencies.

Along with UTA, this merger creates new opportunities that will further expand the 19 year partnership with NACM and its members. This newly integrated payment platform will enable Worldpay to offer NACM members distinguished products, including value-added services and superior data analytics that extends an unrivaled client value proposition.

UPS places huge order for 747, 767
Shipping giant  U nited Parcel Service  ordered 14  Boeing  747-8F cargo jets and four new Boeing 767 freighters on Thursday, saying it needs the 18 new aircraft to boost its air transport capacity amid surging global demand.

The surprise 18 aircraft order is a boon for Boeing's Everett factories , where the two jets are made, and for companies in the Puget Sound region's supply chain that make parts for those two jets.

Read more below:

Seattle crane count declines
The number of construction cranes in the city of Seattle has dropped by more than a fifth, while the cost of building here is increasing faster than most other parts of the country, according to a new report.

The real "Rosie the Riviter" dies
Unsung for seven decades, the real Rosie the Riveter was a California waitress named Naomi Parker Fraley. This icon passed away recently at age 96 in Longview, WA.

Read more about her in the New York Times Click on Rosie.

Need a scholarship to attend Credit Congress?
Deadline: February 9th
Over the last 118 years, NACM BCS has been the beneficiary of nearly $100,000 in donated funds given by members to support scholarships. Today, those funds are wisely invested and generate the income necessary to provide our current members with awards for their professional education through conferences and classes.

If you're interested in attending Credit Congress and need some help to do so, apply today for a scholarship.

To see if you qualify and to apply, please click on the link below.

Call for Award Nominations
Deadline: February 12th
Do you know anyone working in the field of credit management whose professional life displays unquestioned integrity, outstanding and meritorious service in the field? Do they regularly demonstrate ongoing dedication to the highest standards of the credit management profession? You can even nominate yourself for most awards!
As part of our affiliate's commitment to national recognition, NACM Business Credit Services is calling for your nominations for annual national awards.

For more information, click on the button below:
Plan Ahead for 2018
NACM Business Credit Services, in collaboration with our various partners, is offering several new educational opportunities in 2018. There are some excellent programs coming up so please take a few minutes to see if there's a fit for you.

Of special note: You can apply for one of our NACM BCS scholarships to attend any of these offerings. For more information on applying for an award, see below
CreditScape 2018 Summit:
Change Management
April 4-5, 2018
Garden Grove, California

Presented by
Credit Management Association

Southwest Business & Construction Credit Conference
Pay the member rate to attend
April 5-6, 2018
Phoenix, Arizona

Presented by:
Southwest Business Credit Services

NACM BCS Annual Seminar

May 7, 2018
Hilton SeaTac Conference Center
Seattle, Washington
Presented by your affiliate:
NACM Business Credit Services

NACM National Credit Congress
It's not early to start thinking about NACM's National Credit Congress. We head for Phoenix June 10-13, 2018. For Early Bird registration, click on the link below.

Scholarship opportunities are also available now to attend Congress. To apply for an award from NACM BCS, please click below on Scholarships.

Kick Off Credit Congress with the exclusive NACM BCS Member Party
As part of Credit Congress, be sure to join our traditional Sunday night kick-off party. We have big plans for the Valley of the Sun and you will want to join in the fun. Stay tuned for more details coming soon!

Industry Trade Groups
Puget Sound Area

Feb. 8
11:30 a.m. Floor - Duke's Chowderhouse

Feb. 13
11:30 a.m. Transportation - Duke's Chowderhouse

Feb. 15
11:30 a.m. Ad Media - CBS-KSTW
11:30 a.m. Eastside Construction - 13 Coins, Bellevue
11:30 a.m. Wiriing - Duke's Chowderhouse

Feb. 20
11:30 a.m. HVAC - Duke's Chowderhouse

Feb. 21
11:30 a.m. Tacoma Construction - Johnny's Dock
11:30 a.m. Food - Duke's Chowderhouse


Feb. 21    
12:00 p.m.  Alaska Suppliers & Food  - Doriola's


Feb. 13
11:30 a.m. Hawaiian Hospitality - Hilton Waikiki Beach Hotel

Feb. 14
11:30 a.m. Hawaiian Food - Waikiki Yacht Club

Feb. 16
11:30 a.m. Hawaiian Building - Waikiki Yacht Club

Upcoming Professional Programs
Online Webinar Schedule

Tuesday, March 6th --

Effective Customer Visits

Carolyn Peradotto, Ferguson Waterworks
Mark Zavras, SubZero

Time: 12:00 p.m. - 1:00 p.m. (PST)
11:00 a.m. - 12:00 p.m. (AST)
9:00 a.m. - 10:00 a.m (HST)

Format: Online

Price: Free to Members

Online Class

Business Credit Principles Online
Taught by NACM Member, Joshua Nolan CCE, Oldcastle Pre-Cast

Offered in conjunction with Edmunds Community College. Students may receive college credit toward a degree as well as credit toward professional certification.

Seminars & Conferences

Mar. 16 - Hawaii Winter Credit Forum
Honolulu, HI

April 4-5 - CreditScape 2018
Garden Grove, CA

April 5-6 - Southwest Business Credit Services Construction Credit Conference
Phoenix, AZ

May 7 - NACM BCS Annual Seminar & Meeting
Seattle, WA

June 10-13 - NACM National Credit Congress
Phoenix, AZ
Need help with Collections?
If your company is light on Collections staff, call NACM Business Credit Services for help with your outstanding balances and A/R Management.

We have a proven performance record and offer competitive pricing.

Best rates, best service, best recovery

New service for our Members:

Do you need tax / accounting help?
With the new tax laws coming for 2018, you and/or your company may have a need for sound tax and accounting advice.

Foster + Co, CPAs is a preferred provider of accounting and tax service for NACM Business Credit Services. New for 2018, the firm is offering special pricing for members and customers.

No matter where you're located, if you need help or advice, take advantage of this new offering for our members and customers.

Contact Cortney Foster, CPA, for a free consultation. Call 206-448-7500 or drop an email via the following link:

Latest Job Opportunities
Looking for a job or trying to fill a position? Check out the Job Bank!

If you are needing to fill a position or are looking for a job, the NACM Job Bank is for you. It gets a lot of traffic and - best of all - it's a FREE service for our members! 

Putting members and customers first since 1899