Craig's Audience Banner Art
READY SET GOAL!
Create Your Bucket List
for 2011...
and Your Lifetime

In This Issue
Resources for Professionals
Sully's Definition of Leadership
Learn more about Toastmasters
Sully Sullenberger Interview on Leadership
Holiday Gift from Craig
2 NEW Books from Craig!
Craig for Hire
Quick Links
Join Our Mailing List
CRAIG's
Resources for
Professionals
:

Developing Your Workplace Communication Quotient
Improving Your Workplace Communication Quotient

 Listening (50-page workbook)


 
DEVELOPING YOUR COMMUNICATION QUOTIENT

Developing Your Workplace Communication Quotient



BYPASSING GATEKEEPERS TO REACH DECISION-MAKERS
(30-pg workbook)


Bypass gate-keepers to reach decision-makers


Managing
Multiple Demands
(Coursebook)


Managing Multiple Demands


"TIck Tock"
Time Management
(Coursebook
)

Take Time for Time Management coursebook





HUMOR US! Reader

Humor Us! A Compendium of Laughter.


SPEAKERS:
Want to go
From Free To Fee?

From Free to Fee special report


Craig Harrison's
Expressions of Excellence!™

Craig Harrison's Expressions of Excellence!

Available for keynotes, training, facilitation, coaching and curriculum development.


Need coaching with your Elevator Speech?

Want help incorporating stories into your presentations?

Need coaching on conducting effective meetings, delivering bad news? Interviewing talent?
I can help!
Lorman Audio Confernece: Up-Sell & Cross-Sell Strategies That Work!

Craig's Upcoming Teleconference:

Upsell and Cross-Sell Strategies That Work

Thursday

January 20

1:00-2:30pm Eastern


Your customers have many needs - that they know about and that they've yet to discover; immediate problems and others right around the corner. Luckily, you have solutions for each. 
 

Your key: the ability to upsell and cross-sell
 

If you're not upselling and cross-selling you're actually delivering bad customer service! And, as a salesperson, you're leaving money on the table!
 

This audio conference will give you the skills and confidence, the phraseology and strategies to better sell and serve your customers through upselling and cross-selling.
 


 

Replace dread and self-consciousness with confidence and savior-faire when you effortlessly add on more sales to your customers' orders.


E-mail Craig for an agenda

Registration Options:

As a "friend of Craig's" you get 20% any of these three options below by using
Priority Code 15800 &
Discount Code: F2716129

Live Audio Conference:$99.00
(iist price before your 20% discount)


 
Live Audio Conference + CD:$168.00 Best Value (iist price before your 20% discount)  
Can't Attend the Live Audio Conference?
 

CD/Manual Package Only:$99.00
(iist price before your 20% discount)


Use
Priority Code: 15800
&
Discount Code: F2716129

for 20% discount.
 

 
 

Thursday

January 20

1:00-2:30pm Eastern


 

MORE INFO HERE

Craig's Interview with Captain Sully Sullenberger for Toastmaster

magazine

Cap'n Sully Sullenberger Interview
In case you missed my interview on leadership, excellence, teamwork, communication and quality with US Airways pilot and hero "Sully" Sullenberger, you can read it here or download the article as a PDF here.

Sully had words of wisdom for changing one's corporate culture, utilizing the power of focus in crisis situations and about professionalism.

Dec. 2010 cover of Toaatmasters magazine
Click cover above to download PDF of the article.
Three of Craig's
ONE-DAY CLASSES FROM UC SANTA CRUZ EXTENSION OF SILICON VALLEY this spring in Santa Clara:  
University of California at Santa Cruz Extension of SIlicon Valley
Saturday, March 19

CREDIBILITY:
How to Get it,
How to Keep It!


Enhance your credibility in the workplace.



Saturday, May 7

Leading and Facilitating PRODUCTIVE MEETINGS

Learn all about designing, leading and even alternatives to traditional meetings in this FUN and fast-paced (!) class.



Saturday, June 4

POSITIVE POLITICAL SKILLS in the Workplace

Develop your own political savvy. Learn yuk-free ways to  be heard, be respected and win!

+++++++++

These courses, part of UCSC-Extension's HR Certificate program. are one-day, interactive courses for HR professionals and others active in the current work environment.

Click the links above to read about each, and to register.

Early-bird discounts are available for all three classes.

UCSC-Extension of Silicon Valley

UC Santa Cruz Extension of Silicon Valley is a first-class operation with a beautiful new Santa Clara campus, free parking, easy access to freeways, complimentary coffee and teas and a friendly staff.
Learn More About
TOASTMASTERS!
Toastmasters International
Curious about Toastmasters?

Is 2011 the year you improve your communication & leadership skills?

Are you ready to sharpen your skills, extend your sphere of influence and be all you can be?

Download my Quick Start Guide, a PDF guide to finding a great Toastmasters club to join.

Or FIND A CLUB in any state in the US, or over 80 countries worldwide!

Did you know there are clubs that are bi-lingual? And also clubs that speak English, Spanish, French, Mandarin, Japanese and other languages.

There are also specialty clubs addressing humor, storytelling, parliamentary procedure and other topics.

Here's what you can expect:
  1. A friendly welcome
     
  2. No pressure to speak as a guest
     
  3. Members sincerely interested in your goals and aspirations
     
  4. Success stories of other members who gained confidence as speakers and leaders since joining
     
  5. A FUN learning environment
     
  6. People who WANT to grow, learn and support each other
If Asked: Tell them  member CRAIG HARRISON, DTM sent you!
Dear Expresser of Excellence,

Happy New Year!

With 2011 well underway it's time to set new goals and begin to live your dreams.

This edition invites you to create a BUCKET LIST of aspirations for your life and begin living their pursuit forthwith!  (What can I say? I just saw The King's Speech!)

Read on to learn how to create your list, garner support and let the universe meet you along your road to achievement.

Aim high and cast a wide net so we can all support your success in 2011 and beyond!

/Craig

Bucket List Defintion
How To Set Amazing Goals And

Achieve Your Dreams
   

The Bucket List: A list of aspirations one wishes to achieve in one's lifetime, before he or she "kicks the bucket" and passes away.


 

 In The Bucket List, a major motion picture starring Jack Nicholson and Morgan Freeman, two men, facing incurable diseases, realize they have limited time left to achieve personal goals yet unattained. They construct lists of places to go and experiences to be had, and then set about achieving them, as the clock ticks. They each created their own Bucket List.

Why wait until you're old or ill to pursue goals you most yearn to achieve?
 

In 2011 it's time to be bold and make your list, announce your intentions to others and let the universe work with you to achieve your goals. Your colleagues near and far, friends, family and worldwide network are poised to assist you in pursuit of goals on your Bucket List. It's time to get busy!
 

 

What's In Your Bucket List?

Your Bucket List may be filled with goals and dreams you've held since childhood, or perhaps they are goals made possible by the skills and confidence, experiences and relationships forged through your work experience. 
 

You: Want to become a lawyer or doctor.
Goal: Enter law school or medical school to achieve your JD or MD.
 

You: Want to use your charisma, communication and leadership skills to reach millions.
Goal:  Host your own TV Show � la Oprah Winfrey (USA) or Yan Lang (PRC).


 

You: Have an amazing story to tell.
Goal: Publish a book to share your big ideas, tell your story and inspire others around the world.
 

You: Love languages, other cultures and are a citizen of the world.
Goal: Give a speech at the United Nations to bridge cultural and ideological gaps and bring our world closer together.


 

You: Love leadership, communication and politics.
Goal: Run for Mayor or Governor, President or Premier from your home city or state, region or country.
 

The key is that you go for your goal, and that it be meaningful, powerful and transformational!


 

Why Now?
 

"If you have a dream, go for it." So says Marshall Goldsmith PhD, New York Times best-selling author, management guru and executive coach. "If you don't try to achieve your dreams when you are 25, you probably won't when you are 45, 65 or 85. None of us will achieve all of our dreams."


 

Goldsmith, the author of Mojo, and What Got You Here Won't Get You There, helps top CEOs make lasting changes to increase their effectiveness. His advice rings true for us all: "The key question is not, "Did I achieve all of my dreams?" The key question is, "Did I at least try?" Old people almost never regretted the risks they took that failed. They almost always regretted the risks that they failed to take."
 

2011 is the time to pursue your Bucket List goals!
 

Progress on Congress

Consider 53-year old Buddy Burke, in Walnut Creek California, who ran for Congress in California's 10th district in 2010. "It was something I always wanted to do. The only question was when." The catalyst for him: Toastmasters!
 

"I felt five steps ahead due to my Toastmasters experience" said Burke, who entered the race with just two months to go. "I hit the ground running, using my communication and leadership skills gleaned in Toastmasters. Table Topics really helped me with the Question and Answer sessions in my campaigning."  Buddy's second club, Tales and Tellers in Danville CA, helps him hone his storytelling skills to connect with voters on a heart level. Though he lost in the primary, he identified thirty-two lessons he learned from the experience, and plans to run again.


 

A TEDucational Presentation

For Andrea Spence, proprietor of Mental Leverage™, Toastmasters is a staging area for ultimately giving a future talk to the world's movers and shakers at the TED Conference. (www.tedtalks.com). TED is where technology, entertainment and design converge.
 

At TED Conferences big ideas meet BHAGs - big hairy audacious goals. The results literally change our world. And it's the place Spence wants to be, to teach people the enormous power of their minds, and how they can use it to their advantage to overcome stress, fear and anxiety and reach their true potential.
 

Examples run the Gamut

Among the goals found on my Bucket List:

  • To tell a tasteful joke in Mandarin, from memory, at  the Shanghai Humor Bilingual Toastmasters #998733 in the PRC. (First step: learn Mandarin.)
  • To be a featured storyteller at the National Storytelling Festival in Jonesborough TN. (First step: I told at a Story Swap there in 2005.√)
  • To interview Bill Cosby on storytelling and humor for Toastmaster magazine (First step: going public with my goal through this article!)

Your Bucket List: Ready, Set Goal!

Ideas put to paper take on a power of their own. Whether you pray about your list, meditate on it, or create a brainstorming session with others to formulate it, ask yourself the following questions before you construct your Bucket List:

    • Where else do I want to go in life?
    • What else do I want to achieve in life?
    • Who do I want to become in life?

Your list can be a blend of people to meet, interview or work for, places to visit, live or relocate to, companies to work for, do business with or emulate when starting your own enterprise.
 

Are there significant events you want to attend?
 

  • Would you like to run with the bulls in Pamplona Spain?
     
  • Create your own Reality TV show?
     
  • Play Carnegie Hall?
     
  • Experience the Summer Solstice at Stonehenge in England?
     
  • Meet Brazilian futbol star P�l�?

  • Experience Ramadan in Mecca?
  • Or the Cherry Blossom Festivals in Japan in April?
  • Or Orbit earth's atmosphere?

  • Visit the North or South Pole?
     
  • Circumnavigate the earth via airplane, sailboat or dirigible?
     

Your List Should Be Perpetually Under Construction!

NY Times Best-Selling author and speaker Harvey Mackay told me his best friend, Hall of Fame Football Coach Lou Holtz once made a list of 108 goals he had for his life. Among his goals:
 

  1. Win a National Championship in college football
  2. Meet the Pope
  3. Parachute out of an airplane.

Each time he achieved one of his goals he checked it off his list...and replaced it a new goal!


 

Make Your List and Check It Weekly

So what are you waiting for? Construct your list today! Ask yourself "What do I want to achieve in my lifetime?"  Be bold. Items on your list should be really big and a real stretch.

Here are some tips for achieving your Bucket List goals.

  • Whether you handwrite or type your list, number it and commit it to paper. (Keeping it just "in your head" will hold you back!)
  • More than just writing your ambitions down, post them so you (and ideally others) can see them regularly. Whether goals are mounted or framed in your office, displayed on your computer screen via a screen saver for daily viewing, or are reviewed before you go to sleep each night or reviewed upon waking, be "in relationship" to your bucket list goals.
  • Now, tell the world. Through giving speeches, conversations with others, through your writings, journaling, bloging, tweeting, etc.
  • Review your goal weekly. Turn yours into a mantra! You can even record affirmations related to your goals to listen to while exercising, meditating or before falling asleep.
  • Visualize your goal completed. What does it feel like, sound like, look like?
  • Use social media you can share your bucket list goals with your network and garner support from around the world. Generate fans! There is great power in numbers.
  • Ask yourself: who can help you? And don't forget your social network: your LinkedIn and facebook communities and other groups --virtual or real -- around the globe.
  • Build your dream team of supporters locally and virtually who can help you achieve our goal. Communicate with them regularly about your successes and setbacks.
  • Now identify some logical steps along the way. By breaking down your fantastic goals into smaller steps or phases, you can tackle even the most complex or difficult goal and make it reachable.
  • Hold your vision at all times, on sunny days and raining days.
  • Celebrate each step achieved along the way (privately and with your team).
  • Check the Toastmasters supply catalog for resources to help you achieve your goals.
  • Tell everyone in your universe so the universe can help you achieve your Bucket List goal.
  • Understand that some items will occur almost effortlessly while others will appear to be unattainable. Keep the faith. Achieving one may open new doors to others. You can't always predict, nor dictate, the order in which your goals will be realized. But work toward them every day, week and month.
  • Don't stop believing in your goals.

"When thinking about a goal, ask yourself, "How do I want this story to end?" Then choose to live in the story that will have this happy ending." So advises Dr. Marcia Reynolds, author of Wander Woman: How High-Achieving Women Find Contentment and Direction. Reynolds, a Certified Speaking Professional,  reminds us all that we have little to lose by pursuing our bucket list goals.
 

"Most of the time people react to a fear that is unclear. Once they articulate the possible consequences, they see that the risk is not that big. In fact, the possible gain of freedom, pride and joy is much greater than the possibility of loss" Says Reynolds.


 

Lastly, add me, Craig Harrison, to your support team so I too can support your most noble endeavor!

 
Download Craig's forms to help you mind map goals and identify key resources to help you achieve said goals.
PDF of registration form with discount code
 
 
Create A Mind Map
To Achieve Your Bucket List Goals

For Toastmaster Dale Harmon of San Leandro California's Shelf-Talkers club (1809-57), becoming a World Champion of Public Speaking was a daunting challenge. While he competed in club and area, division and district contests, he knew it would take take more to become a Toastmasters' World Champion.

Using a mind map, Dale brainstormed all the different things he could do to improve his speechmaking, body language, humor, movements, mindset and more. Stay tuned for more from Dale in the coming years
.

Bucket List for goal of winning world championship of public speaking

Create your own Mind Map
for each goal you set for yourself.


How to Work Your List

For every goal, answer the following questions to help you formalize a plan to achieve it:


 

Goal Achievement Form


Finally, what resources can you draw from? Ask your help, build your team and generate momentum!

http://www.expressionsofexcellence.com/img/bucketlist/resources_goal.png

Good, Better...BEST!

Two New Books from Craig Harrison
To Maximize Your Potential through Toastmasters


Become A Passionate ToastmasterBecome A Professional TM


Introducing two new books of Craig's to help you go from Good to Better to BEST! as a speaker and leader, salesperson and manager, professional and partner.

Here's what others are saying about this series:

NY Times Best Selling Author, Speaker & former Toastmaster Harvey Mackay
Harvey Mackay
Patricia Fripp, CSP, CPAE,  Hall of Famer
John Cantu
Golden Gavel winner Jim Cathcart,
CSP, CPAE
John Cantu
World Champion  of Public Speaking Mark L. Brown
Mark L. Brown, World Champ of Public Speaking














"Craig Harrison's speaking skills
have found their match:
his writing skills!  His Good,Better...Best! series is the Bible for every speaker. I wish I'd had these books
when I started Toastmasters."


- Harvey Mackay, author of the
New York Times #1
best-seller
"Swim With the Sharks Without Being Eaten Alive"

* * *
"Craig Harrison IS the ultimate Toastmaster.
He has taken years of advice and study
and made it understandable, digestible and practical. Anyone who is committed to going
from Good to Better to BEST
will find this a great investment of time. Why not benefit from Craig's years of speaking and leadership expertise?"

- Patricia Fripp, Certified Speaking Professional,
Speaker Hall of Fame Member
Past President, National Speaker Association

* * *

"Let Craig Harrison guide you to the confidence and
influence you are capable of. Through this book series you
will learn to optimize your Toastmasters experience."


- Jim Cathcart, CSP, CPAE

2001 Golden Gavel Recipient, Toastmasters International�

* * *

"Using poetry, prose, humorous stories and poignant
examples, Craig Harrison leaves no stone unturned
as
he lays out a blueprint for ultimate success for every
Toastmaster. This volume is a must-read for anyone
who desires to be a better Toastmaster
and a better

communicator. Every aspiring speaker
must have this book."


- Mark L. Brown

World Champion of Public Speaking�
Presenter of the Emmy-nominated PBS Special
"Words Count with Mark Brown"
Sales and Service Solutions!
 
Craig's One Sheet
Craig Harrison's One Sheet
Download Craig's one-sheet, and descriptions of his most popular
sales-communication
,
workplace communication
and customer service offerings to help you sell more, serve better and communicate more effectively and efficiently. The bottom line: improving your bottom line!
 
Sincerely,
 Barnes & Noble Booksellers
Craig Harrison
Expressions of Excellence!™