|
As attorneys, our mission is to serve our clients and help them achieve their goals. It’s a collaborative relationship built on trust and open communication.
This month, Jennifer met with many of our clients to obtain feedback on how we’re meeting their needs, whether we need to realign our strategy with changing goals and circumstances, and to ensure that we are constantly strengthening our client relationships.
Thank you to everyone who either participated in this opportunity or provided written comments! We value your time and appreciate hearing from you. Here’s what Jennifer learned:
1. While we aim to provide clear and frequent updates for our clients to understand their matter’s status, timing, and future, we occasionally fall short. We can improve how we communicate events and issues; for some clients, one time might not be enough.
2. We have clients who would like to update us, or get updates, but are afraid of incurring costs. Please do not be afraid. Please reach out to Jennifer and let her know what you need. We are here to work with you.
We’ll send out invitations for another round of client feedback in July. But if you have any concerns or we are not exceeding your expectations, please email Jennifer and we’ll set up time for a conversation about our team. We appreciate you and are here for you.
|