January 24
The Art of Getting Paid
Presenter: Barry Elms
FEBRUARY 21
Advanced Collections And Negotiation Skills
Presenter: Barry Elms
MARCH 6
Conflict Resolution
Presenter: Michael Dennis
APRIL 17
Collection Principles, Why
We Continue To Have Debtors
Presenter: David Balovich
MAY 15
Smart Credit Policies That Improve Collections
Presenter: Michael Dennis
JUNE 19
Rolling Out A Credit Card Surcharge - Hot Topics & Best Practices
Presenter: Scott Blakeley
JULY 17
Overridden Credit Decisions
Presenter: Michael Dennis
AUGUST 21
Legal Aspects Of Credit And Collections
Presenter: David Balovich
SEPTEMBER 11
Acquired, Sold, Merged, Or Goes Bankrupt - What To Do
Presenter: Michael Dennis
OCTOBER 16
Effective Collections, The Art Of Getting Paid
Presenter: Eddy Sumar
NOVEMBER 20
How To Set Customer Credit Limits Correctly
Presenter: Michael Dennis
DECEMBER 18
Emerging Challenges In Credit And Collections
Presenter: Michael Dennis
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