January 2019
News From Cornerstone Pediatrics

Happy New Year!! With a new year, comes NEW STUFF! We have a couple of new initiatives here at Cornerstone Pediatrics that we would like to highlight.
Reach Out and Read

We are now formally active as a Reach Out and Read site. We are really excited about this and we hope you will be too. Reach Out and Read is a national non-profit organization dedicated to increasing literacy and a love of reading and books through pediatric offices. Children who are read to from an early age do better in school and have better language skills. It makes a huge difference! The program helps kids develop a love of books and reading and we are proud to participate. So, what do we do? Well, you will notice a few differences at your child's early check-ups, where we will:
  • Talk with parents about how important it is to read aloud and engage with their young children
  • Demonstrate how best to look at books and talk about the stories with their infants, toddlers and preschoolers
  • Encourage them to cuddle up and read together at home and build routines around books
  • And then give a new book to the child to take home and keep
We will be doing this at every check-up between the ages of 6 months and 5 years old.
Becoming a Reach Out and Read site makes us one of only two such sites between Austin and San Antonio. We are excited to help our families become FAMILIES THAT LOVE BOOKS TOGETHER.
The Patient Experience

Our other new initiative is a focus on what is called the "Patient Experience". We want Cornerstone Pediatrics to be a warm, welcoming place where both parents and families feel comfortable. Our practice has gotten quite a bit busier over the last 18 months and we don't want the faster pace to impact how we treat the families who are trusting us with the care of their children. To make sure we continue to serve you effectively, we are spending the first quarter of the year focusing on our service to you.
We have already had a Patient Experience Consultant come in and spend some time with us discussing how we approach our jobs and how the ways we talk and act appear to parents and children. Later this month, our consultant will be conducting a focus group with about a dozen parents to determine how we can better meet your needs. We will also be conducting a Patient Experience Survey of all of our families to get YOUR feedback on how we are doing. Finally, we will be having a staff in-service on patient comfort, where a consultant will be spending a day helping us focus on keeping our patients comfortable during the sometimes painful procedures that need to happen to keep them healthy. We hope you will participate by completing the survey when you receive it and we ESPECIALLY HOPE you notice the effort we are putting into making sure your experience at Cornerstone Pediatrics is as great as we can make it.