JANUARY 2024 NEWSLETTER
COMPANY UPDATES AND KUDOS
Below are a few department updates and #high-five moments.
DEPARTMENT UPDATES
ACCOUNTING
The start of the year began with the transition to a new ADP payroll platform.

We continue to work hard on collections and improving the accounts payable process.
CORD BLOOD
The Cord Blood Department has successfully collected their first whole cord for a client!

This is a new project in addition to our normal cord blood collections. The team is very excited to make use of more than just the blood on these placentas!
CLIENT SERVICES
Roles are more client facing now, which has allowed for the relationships built over the past 2 years.

Rosio has transitioned to being our client's main point of contact on day of collection which has provided an efficient and effective change going into 2024.
IT & FACILITIES
For the HQ campus, the new badge system was finally replaced without any issues.

IT also migrated our server to a new cloud- based system utilizing a new MSP.
PROCUREMENT
The Boston Clinic collected and shipped their first clinical donation this month!

Also, we are in the planning phase for creating an Emergency & Disaster Plan for each Clinic. We are looking for Safety Leaders! Are you interested?
LABORATORY
Our new GMP laboratory has opened. Also, in collaboration with our Quality team have been working on updating our clinical cryo leukopak process and SOPs.

This month we also secured our biologics license through the CDPH.
QUALITY
QA team is working on
a change in the Notification of Events process. The change
will convert the manual process to an electronic process through the automated module in ZenQMS.

This change will reduce the time needed to manage processes like Client Complaints, Deviations, and other events (temperature excursions, power failures etc.).
SALES
Our Sales team completed a (2) two-day call-a-thon to generate new leads.

It was a great success with opportunities in Preclinical and Clinical commercial.
SCHEDULING
We have streamlined the scheduling process to include more specific prescreening questions to ensure the donors are best qualified to donate prior to donation day.

This actively reduces the need for replacement donors and risking missed revenue due to donors coming in on the day of collection who are not qualified to donate.
EMPLOYEE SPOTLIGHT #HIGH-FIVE
JADE
Quality Assurance Associate

"Jade has taken on more responsibilities within
the Quality Assurance team in the last couple of months and is handling all the additional work with her excellent attention to detail.

Jade is also helping the Client Services team and doing a great job at it."
- Madhuri
JENNIFER
Senior Payroll
Specialist

"Jennifer has stepped up and is a workhorse for the Finance team. With an eye for detail, she is a HUGE asset, saving the company $41,461 in mealtime penalties. In addition, she is now supporting our Accounts Payable team. Thank you for all you do, you are doing a great job!"
- Chris
MARISA
Cord Blood
Supervisor

"I would like to recognize Marisa, she has stepped up in assisting the Folsom CC with blood collections and is doing an amazing job!"
- Rosio

"I would like to thank Marisa for helping the QA team with the Equipment Qualification project."
- Madhuri
SHEENA
Quality Assurance Associate

"Sheena has seamlessly transitioned into a dual role with collection center support and quality support.

Folsom has seen only 1 error in the past 3 months which is astounding!"
-LeeAnn
TOMAS
Client Service Administrator

"Tomas has transitioned to being solely client facing and has carried his amazing customer service skills and dedication to his clients into this new role.

Thank you for being so flexible and being willing to do whatever is needed to help support the company!"
- Sophia
Xiomara
Apheresis
Technician

"She has always been willing and flexible with her schedule, adjusting at a moment's notice for special projects.

Additionally, she is the first to stay late or come in on a scheduled day off to ensure our Boston CC stays running!"
- LeeAnn
WELCOME TO THE TEAM
BRIAN YANG
Welcome to the newest member of our Folsom Clinic! As a Phlebotomist at this location, we expect great things.

Please reach out to him and make him feel welcome.
COMPANY HANDBOOK
Welcome to 2024, and a joyous New Year! As we embark on this fresh beginning, we are excited to introduce our updated company handbook.

This week you all have been emailed a copy through DocuSign. In case you missed it, click the 'download' button below to familiarize yourself with the latest changes and updates to our company policies.
Happy Birthday to these
WONDERFUL staff members!

Andy Watrobski
Robin Lumos
Ryan McCormack
JANUARY

Bryan Pulling - 8 years
EVENTS & CONFERENCES
NPR INTERVIEW
1/18/24
KFBK INTERVIEW
1/22/24