WEBINAR REPLAY ON WAP SUBGRANTEE CUSTOMER SERVICE SURVEY
The 2019 American Customer Service Index survey results are in! The Department of Energy and DOE consultant provided an overview of the results. You may recall this survey asked subgrantees to provide their opinions on multiple dimensions of how their respective State grantee is conducting the Weatherization Assistance Program. All responses remained anonymous, and the CFI Group provided DOE WAP with aggregated data. Going forward, discussion will focus on changes in scores compared to the 2017 survey and updating Grantee Action Plans for 2020 and beyond.
WAP subgrantees should have received their respective state reports by now. If you have not, please request it from your state WAP office, or we can assist with connecting you to your DOE program officer.
Please see the link below: