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Wait Times and No-Shows:
Impacting Client Recovery
and the Bottom Dollar
Beth A. Rutkowski, MPH
Associate Director of Training & Epidemiologist,
UCLA Integrated Substance Abuse Programs
Wednesday, March 27, 2019
11:00 AM to 12:00 PM MST
Session Topic
This session will provide an overview of the NIATx model of process improvement to include the four key aims and five principles underlying the model. The presenter will explain how to identify key problems related to a patient's intake, assessment, admission or early treatment experience; define the four components of the Plan-Do-Study-Act rapid cycle change process; and provide case examples of how improving a patient's access to, and engagement and retention in treatment can positively impact the organization's financial bottom line.
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