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Hello Jason,


Please join Health Net for an educational webinar on:


The Consumer Assessment of Healthcare

Providers and Systems (CAHPS®) Survey,

a Patient Experience Survey.



Who should attend


  • The webinar is open to all PPG’s, providers, and office staff. Anyone who is looking to learn more about CAHPS is encouraged to attend the training. 

When

__ Friday, September 23

10:00 AM to 11:00 AM PST


Register

Wednesday, October 26

12:00 PM to 1:00 PM PST

Register
Registration
  • You must pre-register for these webinars.

  • At the end of the registration process, you will be given the option to add the webinar to your calendar. 

  • While viewing the webinar, you can access the audio portion of the presentation through a call-in number or directly through your computer's audio. 

About the Webinar


  • Patients' interactions with their providers and provider office staff directly impact the patients' health care experience and their perception of quality care.


  • The CAHPS® survey is an annual health care experience survey required by the Centers by Medicare & Medicaid Services (CMS) and for the National Committee for Quality Assurance (NCQA) accreditation.


  • CAHPS and patient experience are becoming increasingly important in health care. Prepare now by learning how to improve the care experience for all of your patients. 


Topics that will be covered:


  • Introduction to CAHPS®
  • CAHPS® Timeline
  • Provider-Influenced
  • Measures
  • CAHPS® Questions
  • Recommendations and Best Practices
Questions
  • For questions about this webinar, please email:

 __ _Health Net's Program Accreditation Department

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