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We spoke with Thyme Curtis, the Citywide Accessibility Coordinator in E&CP's Program & Project Development Division, to learn a little about her position. She has been with the City for 19 years and leads the Americans with Disabilities Act Compliance and Accessibility Section, which includes Adam Futo and Judit Havens.
Q: What are your duties as the Citywide Accessibility Coordinator?
I oversee the Americans with Disabilities Act (ADA) Compliance and Accessibility Section. Our section ensures that services, programs and activities operated by the City are readily accessible and usable by people with disabilities in accordance with all accessibility regulations, including the ADA. We ensure the City follows all accessibility-related regulations, including effective communication, which may require free sign language interpreters for the public upon request; reasonable modifications to a City policy or program so a person with a disability can use the program; and adoption and application of regulations such as parking requirements and accessible passenger loading zones, wayfinding kiosks, electric vehicle charging stations, and on-demand vehicles, just to name a few.
ADA also mandates that every City survey its facilities and create a plan to remove barriers for people with disabilities. We maintain a list of facilities and work with each asset-managing department to fund and fix each element required to allow someone with a disability to use the facility. Currently, we’re undergoing a public right of way survey and transition plan for the right of way south of Interstate 8 that will allow the City to prioritize barriers and take steps to fix those assets.
I provide disability awareness and ADA regulations training to hundreds of City staff per year. I also speak at regional, national and international conferences about various accessibility-related topics.
Q: Talk about your personal experience working as a Citywide Accessibility Coordinator.
This is a dynamic job that takes you to all corners of the City as an entity, and the city geographically. We’ve always been small but mighty. Right now, we’re a team of three: Project Assistant Judit Havens, Project Officer II Adam Futo and me. There is never a dull day and we get to work with every single department on a regular basis to assist with access compliance. ADA is more than 35 years old, so it’s been around for a very long time, but folks are still apprehensive of what it means for their work. It is an unfunded mandate, so I understand it has increased the costs in the built environment. Often, when our team gets involved, folks worry about the changes we will advise them to make to ensure their program is compliant with access laws. Luckily, those changes are typically fairly simple.
Q: How does your job benefit the City and its residents?
One of the facets of our work and one required by ADA, is to intake complaints from people with disabilities who feel they’ve been denied access to a City program, service or activity. Our complaint program is very robust and customer-service centric. Judit is our complaint coordinator, and she is in constant contact with the public. While complaints are assigned to the asset-managing departments for remediation, we work closely with each department to provide technical and other advice to resolve the complaint and close it. 98% of the City’s ADA complaints are in the public right-of-way – mostly requests for curb ramps, sidewalks and accessible pedestrian signals. Any remediation project for an ADA complaint improves the experience for everyone, benefiting City residents, workers, and visitors as a whole.
Q: What’s something everyone should know before going into your line of work?
You have to be comfortable inserting yourself into all aspects of the municipality. Access regulations cover everything from leaseholds to websites and apps to the height of the umbrellas used by a café for their sidewalk tables. Oftentimes, City staff don’t realize that ADA regulations cover the areas they work in and it’s my job to let them know and advise how to follow the relevant laws.
Q: What’s your favorite part of your job?
My favorite part of my job is developing land use codes to create better opportunities for people with disabilities. The Planning Department is a great partner and with the assistance of their team, we've created some unique regulations to increase accessible housing.
Q: What is the most rewarding part of your job?
The most rewarding aspect of my job is helping people. I love being a public servant and find joy in helping people.
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