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My goal for our organization is to provide a Ritz-Carlton experience for customers and coworkers. This commitment shows in our customer service, the products we offer, and the work of the people behind the scenes. Each year, we recognize five individuals in our organization who have gone above and beyond to demonstrate our core values: Serve, Care, Always Improving, Responsive, and Flexible.
Each month, our employees can nominate coworkers who demonstrate extraordinary work. Our recognition committee reviews the nominations and gives a short presentation at our monthly all-employee meeting. We take time to recognize individuals who have gone above and beyond.
At the end of each year, I work with our Chief Human Resources Officer to select five individuals for special recognition. We present the awards at an all-employee team-building session called Unity Day.
I am excited to recognize this year’s honorees:
Kiley C. received the Serve award. She provides extraordinary customer service. Customers have said she goes above and beyond to help them resolve issues and protect themselves from fraud. Her coworkers have also praised her ability to help solve complex issues.
This year’s Care award recipient was Emily D. She has been with the bank for over 20 years. What many people may not know is that she is the only remaining employee from Pinehurst Bank, which we purchased. We were incredibly fortunate that she chose to continue her career with Coulee Bank. Not only did we change locations, but we also shifted our business model. Throughout those changes, Emily ensured that our clients in the St. Paul office had a familiar face. We are grateful for her many contributions over the past 20-plus years.
As we continue to improve banking practices for our customers, Janel G. stood out as this year’s Always Improving award recipient. Bank Secrecy Act (BSA) compliance and anti-money laundering (AML) practices are constantly evolving. Our compliance efforts must adapt to the changing ways outside entities target banks, and Janel, as our BSA Officer, continually adapts her approach to meet those challenges. She consistently works to protect our bank, and we are very thankful for her.
Amanda W. received the Responsive award. She has held many roles within our organization, giving her an understanding of how a specific situation or opportunity can create a ripple effect across the organization. She uses that knowledge to respond quickly and improve processes for everyone involved.
Aaron C. received the Flexible award. The mortgage department requires a great deal of flexibility because things change quickly. Aaron readily adapts while providing exceptional service to clients and coworkers.
We are so proud of these individuals, who choose to work at Coulee Bank and continue to go above and beyond. These awards give us an opportunity to recognize their contributions and celebrate the ways they bring our core values to life.
~Dirk R. Gasterland, CEO
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