In This Issue
Alert for Windstream Email Users
In recent weeks, Kentucky Housing Corporation (KHC) has experienced difficulty in sending emails to Windstream email accounts, specifically if the emails have documents attached. KHC contacted Windstream regarding the issue. Our emails are being blocked as spam. All Windstream email users will need to work with Windstream to open up your spam filter. Here is a sample email that can be sent to Windstream support:
We are having an issue with our Windstream spam filter blocking legitimate messages from an organization we have always worked with. This issue has been sporadic in the past month, but as of late, is blocking most of their emails from reaching us. They have confirmed that their messages are being sent but are reporting the error below. Can we have their domain ( whitelisted so that their emails always reach us?
Below is an example of the error:
Created Date:
7/8/2020 2:55:11 PM
Recipient Address:
Reported error:
550 5.7.350 Remote server returned message detected as spam -> 554 5.7.1 [P4] Message blocked due to spam content in the message.
DSN generated by:
Remote server:
Health@Home Webinar Series - Summer/Fall 2020
The Health@Home webinar series consists of four webinars that provide affordable housing rehabilitation specialists and program managers with information on integrating healthy housing techniques into their rehabilitation projects and best practices from practitioners who have successfully implemented these techniques.

The U.S. Department of Housing and Urban Development (HUD) developed a package of Health@Home guidelines that track the eight widely used Healthy Housing Principles plus an emerging ninth principle, Active Design. The guidelines translate these principles into workable property standards for local housing rehabilitation programs. Each webinar covers multiple Healthy Housing Principles and provides attendees with case studies or best practices on how to implement them.
To register for this webinar, follow  HUD's instructions for registering. (You must have a HUD Exchange account to register.) For more information, visit the  Health@Home website. If you have any questions, contact the Health@Home registrar at
SPM Committee Meeting
The System Performance Measures (SPM) committee created by the Kentucky Balance of State Continuum of Care (KY BoS CoC) Board has scheduled a meeting for 1:30 p.m. ET Tuesday, July 21, 2020. To register, visit the registration page on the GoToWebinar site or via the link on Basecamp. If you would like to add an item to the agenda, email
ESG CAPER Reports Due
It's that time again for the Emergency Solutions Grant (ESG) CAPER Reporting! If you receive ESG money from KHC, your ESG Report Contact person should have received an automated email from SAGE with the link(s) to upload each ESG component/project's CSV file.

When generating your ESG CAPER reports, please use the reporting period of July 1, 2019 to June 30, 2020. The deadline for agencies to submit their ESG CAPER report(s) in SAGE will be close of business today, Wednesday, July 15, 2020. This will allow KHC's Data and Reporting team time to review and request any necessary corrections before the final submission to HUD.
Prior to submitting your ESG CAPER reports, please check your data quality and correct any errors. If you need assistance with this, please submit a ticket to the Housing Contract Administration (HCA) Help Desk.
If needed, the ESG CAPER Report Training is available on the HCA Help Desk. If you have any questions throughout this process, please submit a Help Desk ticket or send an email to our Reporting team at
Mainstream Voucher Program Now
Accepting Referrals
KHC, through its Tenant Assistance Programs, began accepting referrals for the new Mainstream Voucher Program on July 1, 2020.

To be eligible for the Mainstream Voucher Program, the individual or household must 1) meet the income thresholds and other minimum eligibility criteria for KHC's Housing Choice Voucher (HCV) Program, 2) be non-elderly (62 or younger), 3) have a disability, and 4) meet one of the following criteria:
  • Currently experiencing homelessness
  • Experienced homelessness upon entry into a Permanent Supportive Housing (PSH) project, a Rapid Rehousing (RRH) project, or another Tenant-Based Rental Assistance Program (TBRA). (Note: TBRA participants must have been leased in that program for at least a full 12 months to be eligible)
  • At risk of homelessness
  • Transitioning out of institutional or other segregated settings serving persons with disabilities
  • At serious risk of institutionalization
Referrals will be accepted from KY BoS CoC partner agencies. Partner agencies will submit referral packets to KHC via mail or email, attesting to the person's age, disability status, and housing status. KHC has provided KY BoS CoC partners with a password-protected link to access referral documents and instructions prior to July 1, 2020.

Stay tuned to future eGrams for more details. In the meantime, you can learn more about KHC's Mainstream Voucher Program by listening to a recording of the KY BoS CoC's May Advisory Board Meeting. To listen, enter your information and click "Register." The Mainstream Voucher presentation begins at the 15:10 timemark.

If you have any questions, please contact the HCA Help Desk.
KYHMIS BoS July Quarterly Webinar 
The next quarterly webinar for the Kentucky Homeless Management Information System (KYHMIS) BoS is 1:30 p.m. ET Wednesday, July 22, 2020. This webinar is mandatory. However, if you miss the live webinar, it will be recorded. Individuals will have one week to watch the webinar. To register, please visit the  registration page on the GoToWebinar site
KYHMIS Required Refresher Training 
During the month of June, the KYHMIS staff offered several refresher training Webinars. We want to thank all of you that participated in this training. If you were unable to attend one of these trainings, you will need to submit a ticket on HCA's Help Desk letting us know that you were unable to attend. We will send out a recording for you to participate. If you do not participate in a refresher training by Friday, July 31, 2020, you will be put to inactive status within HMIS.
DO NOT REPLY-This is an unmonitored email address. 
If you are already subscribed to KHC eGrams and need to update your preferences, please click on the "Update Profile" link at the bottom of every eGram.

To sign up for an eGram list, please visit  KHC's website and click on the eGram icon under Quick Links, or click on the "envelope" at the top of each page on KHC's website.