July 16, 2026

One Person One Record (OPOR) Program Updates

OPOR updates at a glance:


• Wave 3: Call for Provider Peer Mentors
• Wave 3: Roadshows are coming
• Wave 2: OPOR Hub supports
• Wave 2: Misrouted Results and Documents
• Central Zone: New Provider or Medical Learner Training

Note: Active network credentials for Nova Scotia Health or IWK Health are required to access links above and below, unless otherwise indicated. More information beneath.

Wave Three News

The OPOR team is seeking Provider Peer Mentors! They support colleagues during Go-Live by providing real-time guidance, promoting system adoption and helping teams build confidence using the CIS. Learn more about the role and see who is already on the Wave Three Provider Peer Mentor roster on the OPOR Hub.

Mark your calendars for OPOR Roadshows 
These interactive events give future CIS users the opportunity to become familiar with the system ahead of Go-Live on November 14. Nova Scotia Health providers and clinicians can explore key CIS functionality through demonstrations and interactive stations. 


• Roadshows next week: Cape Breton Regional Hospital: July 21 & 22 from 10:00 a.m.–6:00 p.m., Room 3612

Visit the OPOR Hub for the latest details, full schedule and printable promotional posters for sites and units. Schedule is also available on the Physician Portal (no NSH login required).

Wave Two Resources & Reminders


Wave Two physicians are encouraged to visit the OPOR Hub regularly for the latest Change Notifications and Job Aids to support your use of the new system. Other resources include:


• Provider Corner
• Key Workflows and Topics for Providers
• Logging a ticket through the CIS Help app

New to Central Zone? If you are a new provider or medical learner, visit this link to request CIS training and access for upcoming elective medical learners.

Reminder: Misrouted results and documents

The OPOR team is aware of ongoing routing challenges that may result in reports and results being sent to the CIS instead of an EMR. We are actively implementing mitigations, including enhanced education and guidance for frontline registration staff.


Physicians practicing at multiple locations—particularly those working in both the CIS and an EMR—may continue to experience results or documents being routed to the wrong practice location. 


To help ensure results are routed correctly, please include the complete practice name, address and external provider ID on all outside requisitions. This information helps registration staff identify the correct provider and practice location during patient registration, reducing the risk of misrouted results. If you encounter a routing issue, please report it using the process outlined here.

Nova Scotia Health or IWK Health network access is required to access links above. 

Support Better Access to Long-Term Care Through Timely Completion of Medical Status Reports

The Nova Scotia Health Continuing Care Medical Status Report (MSR) provides medical information concerning a patient when admission to a long-term care (LTC) facility is considered. As a required part of the LTC application process in Nova Scotia, this form communicates a healthcare provider's assessment that a patient is medically suitable for admission to a LTC facility.

Continuing Care relies on the completed MSR to support timely transition for individuals who can no longer be supported in the community. When MSRs are delayed, clients will wait longer to transition to LTC, and a LTC bed will remain vacant. Time spent by Continuing Care making repeated calls, sending reminders and seeking clarification on outstanding reports reduces the time available to support other clients and families in the community who require assessment, care planning and coordination of services.

How healthcare providers can help:

• Complete and submit MSRs as soon as possible following receipt of a request from Continuing Care or a patient/family.
• Ensure all sections of the form are fully completed to avoid the need for follow-up, including signing the medication list on each page.
• Recognize the important role the MSR plays in enabling timely access to LTC and supporting effective care coordination.

Your partnership with Continuing Care is essential in helping Nova Scotians access the care they need, when they need it. Timely completion of the MSR supports efficient decision-making, reduces administrative burden for all involved, and, most importantly, helps patients and families navigate the transition to LTC with fewer delays.

Thank you for your continued collaboration and commitment to providing high-quality, patient-centred care.

Novari MIRM Office Hours for Central Zone & IWK Radiologists

To support the continued adoption and day-to-day use of Novari MIRM, the Novari MIRM Training Team will be hosting recurring Novari MIRM Office Hours: Tips, Workflows & Q&A beginning Wednesday, July 22 and continuing through December 2026.

At this time, office hours are available to Central Zone and IWK Health Diagnostic Imaging teams only. Office hours for the remaining zones will be introduced in alignment with the November launch of OPOR-CIS and Novari MIRM training.

Two types of office hours are available to radiologists:

• Team Office Hours – Open to all Novari MIRM users, including clerical staff, technologists, Central Intake team members, and radiologists. These sessions focus on practical tips, workflows, and common questions relevant to all user groups.
• Radiologist Office Hours – Dedicated sessions for radiologists that focus on radiologist-specific workflows, functionality and questions.

This is an opportunity to ask questions, receive workflow guidance and get support directly from the Novari MIRM Training Team.

Click here to view schedule, session topics and Teams links.

Operational Excellence Survey

The Operational Excellence (OpEx) team wants to hear about your experience with this initiative at Nova Scotia Health. Kindly complete the survey that best matches your role:

Staff Survey: For clinicians, staff, and team members who experience OpEx in their day-to-day work.

Leader Survey: For leaders, managers, clinical and operational champions, and others involved in planning, supporting, or overseeing OpEx implementation.

⏱ Survey length: 10–15 minutes

🎤 Optional follow-up interview (sign-up within survey): 30–45 minutes

Your feedback will help us understand what is working well and identify opportunities to improve how OpEx supports teams across Nova Scotia Health.

Care By Design Conference: Save the Date

March With Us This Pride Season

Join colleagues from Nova Scotia Health, IWK Health and government partners as we celebrate Pride Season at parades across Nova Scotia.

🏳️‍🌈 Sign up to march

• Halifax Pride Parade – July 18
• Cape Breton Pride Parade – August 8

A single registration form is available for both events. Whether you're a member of the 2SLGBTQIA+ community or an ally, everyone is welcome to participate. Register here.

Announcing the Winners: Dr. Alika Lafontaine Book Draw!

Thank you to everyone who entered our draw for Dr. Alika Lafontaine's new book "The Outrage Cure: How Overcoming Anger and Betrayal Can Transform The Way We Live, Connect and Heal".

Congratulations to our winners:

• Dr. Todd Rekrut
• Dr. Stacey Northgrave
• Dr. Christine Langley
• Michelle Ferris

A member of the Medical Affairs team will reach out to you directly to coordinate pick-up/send out.

1-833-876-1724

If you're a physician seeking support for your practice or wishing to provide feedback, please reach out to our hotline. Our dedicated team is ready to assist you.

In the event we're engaged in another call, rest assured your voice message will be promptly addressed within one business day. Your concerns will be directed to the Medical Affairs team and our health system partners for resolution.

Our task force is committed to returning calls and scheduling meetings with practices at mutually convenient times.

Wellness resources for physicians have been migrated to an actively monitored page on the Physician Information Portal. You can access it here.

If you have an item to submit, please reply to this newsletter.