In recent weeks, Kentucky Housing Corporation (KHC) has experienced difficulty in sending emails to Windstream email accounts, specifically if the emails have documents attached. KHC contacted Windstream regarding the issue. Our emails are being blocked as spam. All Windstream email users will need to work with Windstream to open up your spam filter. Here is a sample email that can be sent to Windstream support:

 

We are having an issue with our Windstream spam filter blocking legitimate messages from an organization we have always worked with. This issue has been sporadic in the past month, but as of late, is blocking most of their emails from reaching us. They have confirmed that their messages are being sent but are reporting the error below. Can we have their domain (@kyhousing.org) whitelisted so that their emails always reach us?

 

Below is an example of the error:

 

Created Date:	7/8/2020 2:55:11 PM
Recipient Address:	ExampleEmail@windstream.net