A Message from WES Director Greg Geist
Dear Valued Customer,
During the unprecedented COVID-19 pandemic, Clackamas Water Environment Services (WES) continues to protect your health and our shared environment, while also moving forward with projects to strengthen our services.

Expansions and upgrades are progressing at our two largest wastewater treatment facilities, which clean a combined seven billion gallons of wastewater each year. Completion of these projects will ensure that we'll be able to serve the needs of a growing population for decades to come.

Since the start of the COVID-19 crisis, WES employees have adjusted to new safety guidelines and schedule changes to make sure the services you depend on each day continue uninterrupted.

This includes WES field crews who maintain nearly 370 miles of sewer pipes, and annually inspect and clean 2,500 structures that capture polluted storm runoff before it reaches area waterways. The WES Operations Team controls and maintains five facilities that treat tens of millions of gallons of wastewater every day, before safely returning the cleaned water to the river.

As Clackamas County moves forward with reopening plans in accordance with the Governor’s direction, WES continues to adjust our customer service hours. In this newsletter, you will learn when we are offering public access to WES offices. You’ll also find out how we've made it easier and safer for you to pay your bills online.

Due to financial hardships caused by COVID-19, we'll continue our policy of not charging late fees for unpaid wastewater or surface water bills for the duration of the crisis. We’ll also work with customers to develop reasonable repayment plans.

Please continue to follow all safety recommendations. Protect yourself and your loved ones.
Greg Geist, WES Director

New, Improved Online Payment System
WES Effluent - Slayden
We have launched a new and improved online payment system that will give you access to your account 24 hours a day, 365 days a year. It’s a secure and convenient way to pay your bills on your own time.You can now:

-View real-time balances, payment amounts and bill due dates -Make one-time or recurring payments
-Review transaction history

Youngsters Make a Difference
In 2019, WES awarded a RiverHealth Stewardship Program Grant to The Rivers of Life Center, which works with youth. Watch the video to find out how dozens of youngsters transformed sections of Phillips and Stevens Creeks in Happy Valley.
Education through Art - Protecting our Streams
WES is partnering with the City of Happy Valley to educate the community about ways to help protect our streams. Find out how local artist Sarah Miller brings the messages to life using catch basin and manhole covers, and how you can get involved! Learn more.
Wash Your Car and Protect our Waterways
Before you break out the soapy water and hose in your driveway, there are a few things to remember to protect our streams and rivers. Learn more from KPTV Meteorologist Mark Nelsen in this friendly video reminder from WES, KPTV and our other Clean Water Partners.
The WES Office Reopens for Business!
Our office at 150 Beavercreek Road in Oregon City is now open to serve you from 9 a.m. to 2 p.m., Monday through Thursday. Our customer service phone lines are also open from 9 a.m. to 3 p.m., Monday through Thursday . Our Operations and Field staffs are continuing to provide you service.

If you are experiencing flooding or a problem with your sanitary sewer that needs immediate attention, please call 503-655-8211, and a WES representative will contact you promptly.

Sanitary sewer service and surface water management.
150 Beavercreek Road Oregon City, OR 97045

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