Richmond residents can now create an emergency health profile with health and contact information of their choosing. The profile will be associated with their telephone number, and DEC staff will have access to this information when a 911 call is placed from that phone. This is a service through RapidSOS.

This is the first of many changes that DEC will be making, in coordination with the Richmond Behavioral Health Authority and other stakeholders, to comply with the MARCUS alert.

The #IamRichmond911 campaign recognized the hard work and community contributions of our staff. From February 2019 to March 2020, one employee per month was featured in original photos, posters, feature stories and social media posts. From June 2020 to June 2021, we have featured one employee per week in photos and social media posts.

Videos of staff asking 911 Quiz Questions were posted about once a week on our social media from May 5, 2020, to June 2, 2021. We gave out more than 250 prize packets!

Now, we are beginning #Ask911RVA to allow the public to ask questions of us. Staff will answer questions in videos posted to social media. Volunteer to answer a question!