Which File has a Mistake in It?
by Curtis M. Pearsall, CPCU, AIAF, CPIA
President – Pearsall Associates, Inc. and
Consultant to the Utica National E&O Program
Ask a group of agents if they have any files that contain a mistake and most, if not all, of the agents would admit that there is probably at least one file where the coverage was not properly placed or where there is virtually no documentation that the client refused a certain coverage. Ask those same agents why they don’t “fix it,” and they would readily admit they don’t know which file it is. Very honestly, that is a fair response. Agents rarely know which file contains a problem that could lead to an E&O claim.