This Agency Management Newsletter is packed with great information and is provided by the Big "I" E&O program as a member benefit.
Check out the July issue!
OID = Owners in Debt Trying to Fill-In an Agency Sinkhole Lead In
Our financial analysis has uncovered a hidden agency disease, “OID” = OWNERS IN DEBT that can plague new and existing owners for the rest of their career. Read how to spot it and how to cure and avoid it…
The Emotional Bank Account
Everyone has emotional bank accounts with everyone else they know in and out of business. Do you make more withdrawals than deposits? Read about the Emotional Bank Account here to find out… 

How to Reduce Turnover - By Terminating Employees
How can you control turnover in your agency? Better termination of poor performers can actually decrease turnover AND improve morale.
Ain't Nobody's Fault But Mine
Finger-pointing and blaming is the least constructive way of correcting problems. But there’s usually only one culprit.