What Computer Repair Can Be Done Remotely?
There are many problems with isolation. We don’t want to get you started. We know it’s true, but one issue we can help with is computer repair. Yes, there are problems with your home devices that we can address remotely.

Perhaps before sheltering in place you were willing to make do, or you're only facing challenges now. You're working at home, kids are online learning, and you're sharing the same computer.

You need to remain connected to the world and continue working, but you don’t want someone to come into your house to check your computer, and you’re not keen on going out to wait in line at a computer repair shop. Fortunately, with technology today, it’s much easier for IT experts to resolve computer issues remotely.
Remote Repair of Home Computers
There are many common computer issues that we can help address remotely. We’ll start out by sending you a link to download a tool that gives us remote access and control of your computer. Please know that we value our customers’ privacy. Even with this tool, we’ll still be able to access the computer only when you allow us to.

Now, what can we do once we have eyes on your computer from our remote location? Many things.

If you’re troubled by a slow computer, we can run diagnostics. We’ll find ways to speed up and optimize your computer to get you back in business more efficiently.

Running into software errors? We can take a remote peek and troubleshoot the issues to get you back on track.

The problem might be due to a virus or malicious software. A remote computer expert can identify security risks and remove viruses or spyware.

Perhaps you have to install software for video conference calls or online learning. With remote access, IT experts can install and set up applications, and personalize them to your needs.

Working from home has many of us setting up separate email accounts, because we need to keep personal and professional communication separate. With authorized access, remote tech support can install email and handle problems.

Your home printer may have been up to the job when it was in use intermittently, but it’s struggling to manage the demands of everyone at home at once. Installing printer drivers and some maintenance tasks are doable through remote support.

Then there’s the big one: data recovery. This is the one that makes people panic. “I’ve lost everything!” Our comforting support team can help recover lost files and restore peace of mind.
Get the IT Support You Need
Another cool thing is that you can sit back and watch us do it if you want to! Our experts can provide this support via online chat or phone conversation. Hey, you’ve been dying to talk to another human lately, right?
If the problem with your computer can’t be fixed remotely, we can arrange to pick up and drop off your device (or you can take advantage of curbside service at our shop). We will wear masks and gloves and limit contact for any in-person meetings. Contact us at 940-282-0290 for a remote consultation today!

Protecting Shared Computers for Work from Home
Many families today have a shared home computer to help with day-to-day activities. A teen can search for a job and stream shows. A parent can check work emails, pay household bills, and shop online. A youngster can play an educational game to buy Mom or Dad a few minutes of peace. Yet with COVID-19 sending so many people home to work, the shared computer is getting a lot more use.

Not every employee was lucky enough to get sent home with a business laptop. Some employers ask you to use your own computer. At the same time, you may also be accommodating kids doing online learning, and those little ones still want to go online and point and click to help Elmo plan a birthday party.

But sharing the computer can now present a security risk. You may have important work documents on the home computer. You could log in to the business network unaware of malware downloaded onto your home device, and, of course, that malicious software isn’t doing your home computer any favors either.

With so many people using the computer, make sure to set up virus protection on your home device. Additionally, you may set security patching and software upgrades to happen automatically. One of your young users could be seeing the message requiring an update and ignoring it. That leaves you unaware the software is vulnerable to bugs or threats.
Setting Up Personal Profiles

With everyone sharing the desktop, your work is at risk. You could have downloaded a spreadsheet containing employee personal identification information. That represents a compliance risk if another user inadvertently accesses the document.

Or you could lose hours of work. Someone else might drag that project you’ve been working on to the trash with a school assignment rubric.

Our IT experts can set up different account profiles for each user. Doing this not only helps to secure your work from home, but can also add protection for your kids.

The immediate appeal is personalizing the desktop for the individual user. Your kids can pick their own home screen backdrops and menu bars. You might not need access to TikTok, but your teen is thrilled to have it right there on the desktop. For smaller children, you can make icons and text bigger. Set up narration to give yourself a break from the umpteenth reading of Goodnight Moon.

For parents, security advantages of the profiles include being able to set up the following:

·          Web filtering enables you to set rules to screen incoming Web pages. This can help avoid children seeing explicit content or accessing a malicious site. You might also limit Web browsing to particular sites.

·          App limitations can ban kids from buying and downloading certain apps or making in-app purchases. For older kids you could require parental permission first.

·          You can set up Screen time limits for particular sites (e.g. Netflix or YouTube) or allow young people to access online content only at certain hours of the day.

·          Age restrictions allow you to filter mature content from search results. These also filter what apps, games, and media the young user can view or buy.
Individual profiles also make it easier for parents to track online activity and computer use. We can even set it up for you to receive reports on Web browsing and application use.
Secure your work from home and protect your family of users. Get help setting up the right controls for your home computer needs. Contact us today at 940-282-0290!
Brian W. Norby
 
(Owner of both BWN Computer
AND That Computer Man)


1-940-282-0290