June 2019
Dear Provider,

EVV will be mandatory for Phase 2 services on August 5, 2019. We are partnering with the Ohio Department of Medicaid (ODM) to get the word out about EVV and the training that you are required to take. If you are a new EVV user, you must complete the training before you can access the EVV system. You can begin using the system as soon as the training is complete so you can become familiar with it before August 5, 2019.

There are several types of trainings you can choose from:
  • Instructor-led webinar training - Offered online
  • Self-paced online training - Offered online
  • Instructor-led classroom training - Offered in seven different locations in Ohio


Classroom and Webinar trainings are only offered until August 3, 2019. The feedback from providers has shown Classroom and Webinar trainings are the most effective ways to train. Visit https://medicaid.ohio.gov/INITIATIVES/Electronic-Visit-Verification/Training to sign up for the training. Agency and non-agency providers have separate trainings. Please be sure to sign up for the training that applies to you. To sign up for the training, you MUST have your ODM issued Provider Medicaid ID. If you are unsure what your ODM issued Medicaid Provider Medicaid ID is, please contact Provider Services at 855-364-0974 for assistance locating your number.


If you experience any trouble registering for the training, please contact the EVV Provider Hotline at 855-805-3505. If you have general questions about EVV, feel free to reach out to the ODM EVV Unit at EVV@medicaid.ohio.gov.


Aetna Better Health of Ohio
Provider Services