The Fastest Way to Improve Your Team's Productivity
Cut out waste!

It's not just scrap. It's the wasted time, effort and money when things aren't done to plan. Here are some examples:

"Digging the Hole Too Big".  Anytime your crew does more work than required, that's waste. Wasted time, wasted effort.  Why bury the line 14" deep when the specification says 10" is required?  Moving the extra dirt costs time and money.

Material Handling.  The more trips to stock, load, unload and store, the more waste. Remember "OHIO", Only Handle It Once.  

Too Much Wrong Inventory.  Carrying around a truck full of useless parts doesn't boost your ability to meet customer needs, it actually detracts.  Implement a "5S" program to keep trucks and shop areas clean, well-stocked and clutter-free.

Installation Mistakes. Errors hurt your bottom line and your reputation. Going back to "do over" eats time and profits. Identify and correct errors before they become habits.

Go cut some waste today.

The Team at North South Supply
How to Drive Customer Interest in Irrigation Upgrades
FACT: Customers Aren't Tuned-In to the Efficiency Upgrades You Offer - Tell Them!
Water use peaks during hotter weather. Start marketing irrigation upgrades to your customers.  Systems that are more than 5 years old will benefit from upgrading to new technology in sprinklers, nozzles, sensors and controllers. 
  
1) Leverage Smart Irrigation Month.  This industry-wide initiative is designed to help consumers understand the importance of water efficient upgrades. Download FREE Smart Irrigation marketing tools
  
2) Increase awareness with proven marketing tools. Send postcards or emails to current customers promoting rain sensors, upgraded nozzles and smart controllers to be installed during summer checkups. Use tip sheets to help your technicians present upgrades properly. Develop a simple "irrigation system audit checklist" to present specific recommended upgrades during service calls.

3) Educate customers on the benefits. Customers will buy upgrades when the benefits are clearly explained to them. Upgraded systems save time, water and money and provide property owners with greater control and peace-of-mind. Plus new upgrades get the system into top condition, avoiding the potential for future service hassles.  Be sure to note that new WiFi controllers provide the convenience of irrigation system management and monitoring from anywhere in the world. 
Earn Additional Savings & Bonuses with Your Purchases
Learn how to save $$ on your upcoming projects with our special offers. Click here for details.
4 Things Technicians Must Do on Every Call
Service calls go better when the technician develops trust and rapport with the customer. Here are 4 things every technician should do on a call:

1) Ask questions. A good call starts with the technician asking questions like "How can I be of service to you today?" or "Tell me about the problem you're having with the _____." Questions give the opportunity for the homeowner to describe the situation in their own words. Good service includes making sure the homeowner feels listened to.

2) Explain the process. Describe the diagnostic steps that will be taken, and then what decisions the customer can make after that. This puts their mind at ease and builds trust.

3) Compliment their system. Customers like to feel that they made a wise choice in buying their original system. Plus, they want to feel good about investing in repairing it. (obviously, if the equipment is terrible, skip this!)

4) Offer options. Don't just aim to resolve the immediate need. A good technician anticipates any potential future problems and recommends ways to avoid them. Wise technicians are trained to sell options for greater reliability, efficiency or user experience.
4 Reasons to Offer Rain Bird WiFi Controllers to Your Customers
Water conservation is good for you, your customer and the planet.  Surveys show customers want eco-friendly solutions and lower water bills. Be the contractor who leads with a smarter system. 
 
National contractor franchise Conserva Irrigation is doing this, earning them ranking on the Inc 5000 fastest growing companies.
 
Here are the reasons your customers want to upgrade: 
 
Reason 1: Convenience. Rain Bird's LNK allows you and your customer to program their controller from anywhere, with the convenience of a mobile device.
 
Reason 2: A More Reliable System Rain Bird's LNK WiFi Module gives real-time alerts and advanced water management tools. This gives you alerts that can lead to profitable service work. Built-in mobile notifications provide troubleshooting access, simplify service calls, and warn of freezing conditions when expected. 
 
Reason 3: Remote Control When They're in the Yard The phone acts like a wireless remote control for an irrigation system. No separate hand-held remote required - and no distance issues either.
 
Reason 4: Water-Saving Auto-Adjusted Schedules Help your clients enjoy the benefits of automatic water updates like a true smart controller. Automatic weather adjustments provide daily run time changes, saving up to 50% in water. 
 
Don't let the other guy grab your customer. Get your marketing in gear to sell more.  
What Size Wire Should You Use for Long Runs?
How far can you run 18 gauge irrigation wire and still have the valve operate properly?
 
The answer to this question requires some basic understanding of the concept of "voltage drop". When electricity is flowing through a wire, some voltage is lost due to resistance in the wire. The amount of voltage loss is dependent upon the length of the circuit, the number and quality of splices, the size/resistance of the particular wire being used and the amount of current flowing through the wire (the amp draw of the solenoid).
 
Electrical resistance is comparable to friction loss in piping. As water flows down a pipe, it loses pressure (PSI). As current flows down a wire, it loses voltage.
 
Let's consider a "normal" installation: a single irrigation solenoid that needs 0.25 amps at 24 volts AC to operate properly that is located 750 feet from the controller. Let's assume voltage output at the controller is at least 24 volts.  The total length of the circuit we need to consider is 1,500 feet (750 feet out to the solenoid on the "hot" wire and 750 feet back on the "common" wire.)
 
If the wire is too small or is run too far, the valve won't receive enough current to open or close against the pressure of the water. The higher the water pressure is, the greater the current must be to actuate the solenoid. With 85 psi static pressure at the valve and a standard solenoid, 18-gauge wire might be used for total circuit runs up to 2,000 feet, unless otherwise specified by the manufacturer.  So it would be safe to use for a single solenoid circuit up to 750 feet away.  
 
If you're sizing long wire runs, please ask us to help you make the right wire size choices. You don't want to install the wrong size!
Introducing the New 12V LED Contractor Series Lamps from Kichler
The Kichler Contractor Series Lamps include several top LED styles and key color temperatures at a professional performance value. You'll enjoy the flexibility of selecting from a simplified portfolio while still meeting your clients' landscaping needs and budget.

Popular Lamp Styles include MR16, T3/G4 Bi-Pin and T5 Wedge bases. All the beam options you may need including 35-degree flood, 60-degree wide flood, 100-degree extra wide flood, and omni-directional beam angles.

Consistent Results Each lamp has a 9 to 15V operating range with no loss in light output when used within those parameters. The 7-step binning provides close color consistency from one lamp to the next, each with an 80+ CRI.

Drop-In Compatible Ideal for use within Kichler's robust drop-in fixture product portfolio, these value LED lamps allow you to have a complete Kichler offering to your customers.