- Make a Plan
  • You need a clear and measurable goal for what you want to accomplish.
  • “If you have more than three priorities, you don’t have any.” 
  • If you were to set up a scoreboard to track success over time, what would it measure? 
  • “Where are we going and how are we going to get there?”
  • What is the goal and how are we going to measure progress along the way? 
- Rules of the Road
  • You’ll need a set of values, behaviors and cultural guardrails so that everybody knows how to work together.
  • Don’t make your lists too long.
  • Specific is better than vague.
- Show a Little Respect
  • If team members don’t feel respected, they won’t be motivated to bring their best ideas — and their best selves — to work.
- It's About the Team
  • A team is stronger when everybody delivers on their individual roles.
  • We value the people who do what they say — they have a high ‘do-to-say ratio'
- Have Conversations
  • Difficult discussions aren’t anyone’s idea of fun — but they are necessary for running a successful team.
  • Make sure you “don’t go over the net.” 
  • It means you should never make statements that include assumptions about the motivations behind someone’s behavior.